<h1 class="articletitle--basic "><span class="field f-n-title f-t-string axiom0-0 axiom-scraped-0">Customer Care Manager - Tissot - Southampton - Full Time</span></h1><div class="row wysiwyg"><div class="col-lg-6 mb-md-0 mb-4"><div class="mb-4"><p></p><div class="field f-n-field-job-company-intro f-t-text-long"><h2>The company</h2><p>Tissot, watchmakers blending tradition and pioneering spirit since 1853, nestled in the Swiss mountains of Le Locle. Tissot crafts watches that become the storytellers of life's voyage: it's not just the destination that matters, but the importance of the path filled with significant milestones and unforgettable memories. The brand’s ambassadors, including American basketball star Damian Lillard, Italian motorcycling sensation Enea Bastianini, Slovenian cyclist Primož Roglič, and Chinese Actors Liu Yifei and Simon Gong exemplify the hours of dedication preceding one’s excellence. On a broader stage, Tissot also partners with the NBA, MotoGP^TM, and the Tour de France as their Official Timekeeper.</p><p>Discover Tissot’s collections: T-Touch, PRX, Chemin des Tourelles. Every Swiss timepiece crafted embodies a fusion of heritage and innovation, and while priced accessibly, stands as an enduring legacy defying the constraints of time. Going beyond watchmaking and timekeeping, Tissot accompanies individuals in every moment, celebrating not only the achievements, but the journey itself.</p></div><p></p></div><div class="mb-4"><div class="field f-n-body f-t-text-with-summary"><h2>Job description</h2><ul><li>Oversight of Customer Care department.</li><li>Champion ongoing development of the department.</li><li>Workforce planning and development.</li><li>Talent Management, including coaching and mentoring.</li><li>Lead organisational culture change within department.</li><li>Motivate the teams and create an environment of overall collaboration, communication within the departments</li><li>To effectively manage Customer Care inboxes and workflow, remaining adaptable at all times in order to adhere to Service Level Agreements within the Customer Service Department</li><li>To manage team performance, development and absence including recruitment, conducting 1:1’s, personal development meetings, providing coaching and conducting formal meetings</li><li>To inspire your team to put the customer at the heart of everything we do by demonstrating the highest level of customer service skills and motivate them deliver first contact resolution</li><li>To ensure accurate data recording within the team</li><li>To manage and follow-up customer complaint escalations and enquiries in a professional, timely and responsive manner</li><li>Continuously develop your personal knowledge and understanding of products, services, company procedures/policies and our customers’ expectations.</li></ul></div></div><div class="mb-4"><div class="field f-n-field-job-profile f-t-text-long"><h2>Profile</h2><p><strong>Essential Skills and Experience</strong></p><ul><li>Team manager experience within a high performing team, in either sales or customer service sector</li><li>Stakeholder management</li><li>Excellent time management skills and able to effectively prioritise workload</li><li>Effective planning and organising skills with close attention to detail</li><li>Exceptional written and verbal communication skills</li><li>Ability to identify development needs within the team and effectively coach to build and maintain a high performing team</li><li>Demonstrable customer service and complaint handling experience</li><li>Strong IT skills, proficient in all MS Office programmes to an advanced level</li><li>Strong motivator / people person / able to lead a team to success</li></ul><p><strong>Essential Qualifications</strong></p><ul><li>5 GCSE’s including Maths and English (or equivalent)</li></ul></div></div><div class="mb-4"><div class="field f-n-field-job-prof-requ f-t-text-long"><h2>Professional requirements</h2><p><strong>Desirable Skills and Experience</strong></p><ul><li>Experience with Voxtron or other call montoring system</li><li>Experience with Salesforce CRM</li><li>SAP experience</li><li>Retail and / or watch industry experience</li></ul><p>&nbsp;</p><p><strong>Desirable Qualifications</strong></p><ul><li>Relevant Management and Administration Qualification&nbsp;</li></ul></div></div><div class="mb-4"></div><div id="cp"></div></div><div class="col-lg-4 offset-1 col-10 mt-5 mt-lg-0"><aside class="job-card"><img src="/sites/default/files/brands-logos/tissot.png" alt="" class="img-fluid mb-5"><div class="job-cardbody mb-5"><div id="jl" class="mb-4 axiom1-0 axiom-scraped-1"><p class="blue-bold mb-0">Job location</p>Unit C Adanac Drive<br>SO16 0BT Southampton (England)<br>United Kingdom</div><div id="ca" class="mb-4"><p class="blue-bold mb-0">Company address</p><div class="field f-n-field-job-ca f-t-text-long"><p>The Swatch Group (UK) Limited<br>Building 1000<br>2nd Floor East Wing<br>The Royals Business Park<br>Dockside Road<br>GB-London E16 2QU</p></div></div></div><a class="btn btn-block text-uppercase d-flex justify-content-center btn-primary" 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inherit;">Labels</label></li></ul></div></div></div><div></div><div></div><div></div><div><button draggable="false" aria-label="Toggle fullscreen view" title="Toggle fullscreen view" type="button" aria-pressed="false" class="gm-control-active gm-fullscreen-control" style="background: none rgb(255, 255, 255); border: 0px; margin: 10px; padding: 0px; text-transform: none; appearance: none; position: absolute; cursor: pointer; user-select: none; border-radius: 2px; height: 40px; width: 40px; box-shadow: rgba(0, 0, 0, 0.3) 0px 1px 4px -1px; overflow: hidden; top: 0px; right: 0px;"><img src="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%200%2018%2018%22%3E%3Cpath%20fill%3D%22%23666%22%20d%3D%22M0%200v6h2V2h4V0H0zm16%200h-4v2h4v4h2V0h-2zm0%2016h-4v2h6v-6h-2v4zM2%2012H0v6h6v-2H2v-4z%22/%3E%3C/svg%3E" alt="" style="height: 18px; width: 18px;"><img 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box-shadow: rgba(0, 0, 0, 0.3) 0px 1px 4px -1px; bottom: 50%; left: 0px; transform: translateY(50%);"><img src="data:image/svg+xml,%3Csvg%20fill%3D%22none%22%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%200%2024%2024%22%3E%3Cpath%20d%3D%22M14%2018l-6-6%206-6%201.4%201.4-4.6%204.6%204.6%204.6L14%2018z%22%20fill%3D%22%23666%22/%3E%3C/svg%3E" alt="" style="height: 28px; width: 28px;"><img src="data:image/svg+xml,%3Csvg%20fill%3D%22none%22%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%200%2024%2024%22%3E%3Cpath%20d%3D%22M14%2018l-6-6%206-6L15.4%207.4%2010.8%2012%2015.4%2016.6%2014%2018z%22%20fill%3D%22%23333%22/%3E%3C/svg%3E" alt="" style="height: 28px; width: 28px;"><img src="data:image/svg+xml,%3Csvg%20fill%3D%22none%22%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%200%2024%2024%22%3E%3Cpath%20d%3D%22M14%2018l-6-6%206-6%201.4%201.4-4.6%204.6%204.6%204.6L14%2018z%22%20fill%3D%22%23666%22/%3E%3C/svg%3E" alt="" style="height: 28px; width: 28px;"><img src="data:image/svg+xml,%3Csvg%20fill%3D%22none%22%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%200%2024%2024%22%3E%3Cpath%20d%3D%22M14%2018l-6-6%206-6L15.4%207.4%2010.8%2012%2015.4%2016.6%2014%2018z%22%20fill%3D%22%23D1D1D1%22/%3E%3C/svg%3E" alt="" style="height: 28px; width: 28px;"></button></li><li><button draggable="false" aria-label="Move right" title="Move right" type="button" class="gm-control-active" style="background: none 6px center / 28px no-repeat rgb(255, 255, 255); display: block; border: 0px; margin: 0px; padding: 0px; text-transform: none; appearance: none; position: absolute; cursor: pointer; user-select: none; width: 40px; height: 40px; border-radius: 50%; box-shadow: rgba(0, 0, 0, 0.3) 0px 1px 4px -1px; bottom: 50%; right: 0px; transform: translateY(50%);"><img src="data:image/svg+xml,%3Csvg%20fill%3D%22none%22%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%200%2024%2024%22%3E%3Cpath%20d%3D%22M12.6%2012L8%207.4%209.4%206l6%206-6%206L8%2016.6l4.6-4.6z%22%20fill%3D%22%23666%22/%3E%3C/svg%3E" alt="" style="height: 28px; width: 28px;"><img src="data:image/svg+xml,%3Csvg%20fill%3D%22none%22%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%200%2024%2024%22%3E%3Cpath%20d%3D%22M12.6%2012L8%207.4%209.4%206l6%206-6%206L8%2016.6%2012.6%2012z%22%20fill%3D%22%23333%22/%3E%3C/svg%3E" alt="" style="height: 28px; width: 28px;"><img src="data:image/svg+xml,%3Csvg%20fill%3D%22none%22%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%200%2024%2024%22%3E%3Cpath%20d%3D%22M12.6%2012L8%207.4%209.4%206l6%206-6%206L8%2016.6l4.6-4.6z%22%20fill%3D%22%23666%22/%3E%3C/svg%3E" alt="" style="height: 28px; width: 28px;"><img 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src="data:image/svg+xml,%3Csvg%20fill%3D%22none%22%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%200%2024%2024%22%3E%3Cpath%20d%3D%22M12%2015.4l-6-6L7.4%208l4.6%204.6L16.6%208%2018%209.4l-6%206z%22%20fill%3D%22%23666%22/%3E%3C/svg%3E" alt="" style="height: 28px; width: 28px;"><img src="data:image/svg+xml,%3Csvg%20fill%3D%22none%22%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%200%2024%2024%22%3E%3Cpath%20d%3D%22M12%2015.4l-6-6L7.4%208l4.6%204.6L16.6%208%2018%209.4l-6%206z%22%20fill%3D%22%23333%22/%3E%3C/svg%3E" alt="" style="height: 28px; width: 28px;"><img src="data:image/svg+xml,%3Csvg%20fill%3D%22none%22%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%200%2024%2024%22%3E%3Cpath%20d%3D%22M12%2015.4l-6-6L7.4%208l4.6%204.6L16.6%208%2018%209.4l-6%206z%22%20fill%3D%22%23666%22/%3E%3C/svg%3E" alt="" style="height: 28px; width: 28px;"><img src="data:image/svg+xml,%3Csvg%20fill%3D%22none%22%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%200%2024%2024%22%3E%3Cpath%20d%3D%22M12%2015.4l-6-6L7.4%208l4.6%204.6L16.6%208%2018%209.4l-6%206z%22%20fill%3D%22%23666%22/%3E%3C/svg%3E" alt="" style="height: 28px; width: 28px;"></button></li><li><button draggable="false" aria-label="Zoom in" title="Zoom in" type="button" class="gm-control-active" style="background: none 6px center / 28px no-repeat rgb(255, 255, 255); display: block; border: 0px; margin: 0px; padding: 0px; text-transform: none; appearance: none; position: absolute; cursor: pointer; user-select: none; overflow: hidden; width: 40px; height: 40px; border-radius: 50%; box-shadow: rgba(0, 0, 0, 0.3) 0px 1px 4px -1px; top: 0px; right: 0px;"><img src="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%20-960%20960%20960%22%20fill%3D%22%23666%22%3E%3Cpath%20d%3D%22M440-440H200v-80h240v-240h80v240h240v80H520v240h-80v-240z%22/%3E%3C/svg%3E" alt="" style="height: 28px; width: 28px;"><img src="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%20-960%20960%20960%22%20fill%3D%22%23333%22%3E%3Cpath%20d%3D%22M440-440H200v-80h240v-240h80v240h240v80H520v240h-80v-240z%22/%3E%3C/svg%3E" alt="" style="height: 28px; width: 28px;"><img src="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%20-960%20960%20960%22%20fill%3D%22%23111%22%3E%3Cpath%20d%3D%22M440-440H200v-80h240v-240h80v240h240v80H520v240h-80v-240z%22/%3E%3C/svg%3E" alt="" style="height: 28px; width: 28px;"><img src="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%20-960%20960%20960%22%20fill%3D%22%23d1d1d1%22%3E%3Cpath%20d%3D%22M440-440H200v-80h240v-240h80v240h240v80H520v240h-80v-240z%22/%3E%3C/svg%3E" alt="" style="height: 28px; width: 28px;"></button></li><li><button draggable="false" aria-label="Zoom out" title="Zoom out" type="button" class="gm-control-active" style="background: none 6px center / 28px no-repeat rgb(255, 255, 255); display: block; border: 0px; margin: 0px; padding: 0px; text-transform: none; appearance: none; position: absolute; cursor: pointer; user-select: none; overflow: hidden; width: 40px; height: 40px; border-radius: 50%; box-shadow: rgba(0, 0, 0, 0.3) 0px 1px 4px -1px; bottom: 0px; right: 0px;"><img src="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%20-960%20960%20960%22%20fill%3D%22%23666%22%3E%3Cpath%20d%3D%22M200-440v-80h560v80H200z%22/%3E%3C/svg%3E" alt="" style="height: 28px; width: 28px;"><img src="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%20-960%20960%20960%22%20fill%3D%22%23333%22%3E%3Cpath%20d%3D%22M200-440v-80h560v80H200z%22/%3E%3C/svg%3E" alt="" style="height: 28px; width: 28px;"><img src="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%20-960%20960%20960%22%20fill%3D%22%23111%22%3E%3Cpath%20d%3D%22M200-440v-80h560v80H200z%22/%3E%3C/svg%3E" alt="" style="height: 28px; width: 28px;"><img src="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%20-960%20960%20960%22%20fill%3D%22%23d1d1d1%22%3E%3Cpath%20d%3D%22M200-440v-80h560v80H200z%22/%3E%3C/svg%3E" alt="" style="height: 28px; width: 28px;"></button></li></menu></gmp-internal-camera-control><button draggable="false" aria-label="Drag Pegman onto the map to open Street View" title="Drag Pegman onto the map to open Street View" type="button" class="gm-svpc" dir="ltr" data-control-width="40" data-control-height="40" style="background: rgb(255, 255, 255); border: 0px; margin: 0px; padding: 0px; text-transform: none; appearance: none; position: absolute; cursor: pointer; user-select: none; --pegman-scaleX: 1; box-shadow: rgba(0, 0, 0, 0.3) 0px 1px 4px -1px; border-radius: 2px; width: 40px; height: 40px; left: 0px; top: 72px;"><div style="position: absolute; left: 50%; top: 50%; transform: scaleX(var(--pegman-scaleX));"><img src="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%200%2023%2038%22%3E%3Cpath%20d%3D%22M16.6%2038.1h-5.5l-.2-2.9-.2%202.9h-5.5L5%2025.3l-.8%202a1.53%201.53%200%2001-1.9.9l-1.2-.4a1.58%201.58%200%2001-1-1.9v-.1c.3-.9%203.1-11.2%203.1-11.2a2.66%202.66%200%20012.3-2l.6-.5a6.93%206.93%200%20014.7-12%206.8%206.8%200%20014.9%202%207%207%200%20012%204.9%206.65%206.65%200%2001-2.2%205l.7.5a2.78%202.78%200%20012.4%202s2.9%2011.2%202.9%2011.3a1.53%201.53%200%2001-.9%201.9l-1.3.4a1.63%201.63%200%2001-1.9-.9l-.7-1.8-.1%2012.7zm-3.6-2h1.7L14.9%2020.3l1.9-.3%202.4%206.3.3-.1c-.2-.8-.8-3.2-2.8-10.9a.63.63%200%2000-.6-.5h-.6l-1.1-.9h-1.9l-.3-2a4.83%204.83%200%20003.5-4.7A4.78%204.78%200%200011%202.3H10.8a4.9%204.9%200%2000-1.4%209.6l-.3%202h-1.9l-1%20.9h-.6a.74.74%200%2000-.6.5c-2%207.5-2.7%2010-3%2010.9l.3.1L4.8%2020l1.9.3.2%2015.8h1.6l.6-8.4a1.52%201.52%200%20011.5-1.4%201.5%201.5%200%20011.5%201.4l.9%208.4zm-10.9-9.6zm17.5-.1z%22%20style%3D%22isolation%3Aisolate%22%20fill%3D%22%23333%22%20opacity%3D%22.7%22/%3E%3Cpath%20d%3D%22M5.9%2013.6l1.1-.9h7.8l1.2.9%22%20fill%3D%22%23ce592c%22/%3E%3Cellipse%20cx%3D%2210.9%22%20cy%3D%2213.1%22%20rx%3D%222.7%22%20ry%3D%22.3%22%20style%3D%22isolation%3Aisolate%22%20fill%3D%22%23ce592c%22%20opacity%3D%22.5%22/%3E%3Cpath%20d%3D%22M20.6%2026.1l-2.9-11.3a1.71%201.71%200%2000-1.6-1.2H5.699999999999999a1.69%201.69%200%2000-1.5%201.3l-3.1%2011.3a.61.61%200%2000.3.7l1.1.4a.61.61%200%2000.7-.3l2.7-6.7.2%2016.8h3.6l.6-9.3a.47.47%200%2001.44-.5h.06c.4%200%20.4.2.5.5l.6%209.3h3.6L15.7%2020.3l2.5%206.6a.52.52%200%2000.66.31l1.2-.4a.57.57%200%2000.5-.7z%22%20fill%3D%22%23fdbf2d%22/%3E%3Cpath%20d%3D%22M7%2013.6l3.9%206.7%203.9-6.7%22%20style%3D%22isolation%3Aisolate%22%20fill%3D%22%23cf572e%22%20opacity%3D%22.6%22/%3E%3Ccircle%20cx%3D%2210.9%22%20cy%3D%227%22%20r%3D%225.9%22%20fill%3D%22%23fdbf2d%22/%3E%3C/svg%3E" alt="Street View Pegman Control" style="height: 30px; width: 30px; position: absolute; transform: translate(-50%, -50%); pointer-events: none;"><img src="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%200%2024%2038%22%3E%3Cpath%20d%3D%22M22%2026.6l-2.9-11.3a2.78%202.78%200%2000-2.4-2l-.7-.5a6.82%206.82%200%20002.2-5%206.9%206.9%200%2000-13.8%200%207%207%200%20002.2%205.1l-.6.5a2.55%202.55%200%2000-2.3%202s-3%2011.1-3%2011.2v.1a1.58%201.58%200%20001%201.9l1.2.4a1.63%201.63%200%20001.9-.9l.8-2%20.2%2012.8h11.3l.2-12.6.7%201.8a1.54%201.54%200%20001.5%201%201.09%201.09%200%2000.5-.1l1.3-.4a1.85%201.85%200%2000.7-2zm-1.2.9l-1.2.4a.61.61%200%2001-.7-.3l-2.5-6.6-.2%2016.8h-9.4L6.6%2021l-2.7%206.7a.52.52%200%2001-.66.31l-1.1-.4a.52.52%200%2001-.31-.66l3.1-11.3a1.69%201.69%200%20011.5-1.3h.2l1-.9h2.3a5.9%205.9%200%20113.2%200h2.3l1.1.9h.2a1.71%201.71%200%20011.6%201.2l2.9%2011.3a.84.84%200%2001-.4.7z%22%20fill%3D%22%23333%22%20fill-opacity%3D%22.2%22/%3E%26quot%3B%3C/svg%3E" alt="Pegman is on top of the Map" style="height: 30px; width: 30px; position: absolute; transform: translate(-50%, -50%); pointer-events: none; display: none;"><img alt="Street View Pegman Control" src="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%200%2040%2050%22%3E%3Cpath%20d%3D%22M34-30.4l-2.9-11.3a2.78%202.78%200%2000-2.4-2l-.7-.5a6.82%206.82%200%20002.2-5%206.9%206.9%200%2000-13.8%200%207%207%200%20002.2%205.1l-.6.5a2.55%202.55%200%2000-2.3%202s-3%2011.1-3%2011.2v.1a1.58%201.58%200%20001%201.9l1.2.4a1.63%201.63%200%20001.9-.9l.8-2%20.2%2012.8h11.3l.2-12.6.7%201.8a1.54%201.54%200%20001.5%201%201.09%201.09%200%2000.5-.1l1.3-.4a1.85%201.85%200%2000.7-2zm-1.2.9l-1.2.4a.61.61%200%2001-.7-.3L28.4-36l-.2%2016.8h-9.4L18.6-36l-2.7%206.7a.52.52%200%2001-.66.31l-1.1-.4a.52.52%200%2001-.31-.66l3.1-11.3a1.69%201.69%200%20011.5-1.3h.2l1-.9h2.3a5.9%205.9%200%20113.2%200h2.3l1.1.9h.2a1.71%201.71%200%20011.6%201.2l2.9%2011.3a.84.84%200%2001-.4.7zM34%2029.6l-2.9-11.3a2.78%202.78%200%2000-2.4-2l-.7-.5a6.82%206.82%200%20002.2-5%206.9%206.9%200%2000-13.8%200%207%207%200%20002.2%205.1l-.6.5a2.55%202.55%200%2000-2.3%202s-3%2011.1-3%2011.2v.1a1.58%201.58%200%20001%201.9l1.2.4a1.63%201.63%200%20001.9-.9l.8-2%20.2%2012.8h11.3l.2-12.6.7%201.8a1.54%201.54%200%20001.5%201%201.09%201.09%200%2000.5-.1l1.3-.4a1.85%201.85%200%2000.7-2zm-1.2.9l-1.2.4a.61.61%200%2001-.7-.3L28.4%2024l-.2%2016.8h-9.4L18.6%2024l-2.7%206.7a.52.52%200%2001-.66.31l-1.1-.4a.52.52%200%2001-.31-.66l3.1-11.3a1.69%201.69%200%20011.5-1.3h.2l1-.9h2.3a5.9%205.9%200%20113.2%200h2.3l1.1.9h.2a1.71%201.71%200%20011.6%201.2l2.9%2011.3a.84.84%200%2001-.4.7z%22%20fill%3D%22%23333%22%20fill-opacity%3D%22.2%22/%3E%3Cpath%20d%3D%22M15.4%2038.8h-4a1.64%201.64%200%2001-1.4-1.1l-3.1-8a.9.9%200%2001-.5.1l-1.4.1a1.62%201.62%200%2001-1.6-1.4L2.3%2015.4l1.6-1.3a6.87%206.87%200%2001-3-4.6A7.14%207.14%200%20012%204a7.6%207.6%200%20014.7-3.1A7.14%207.14%200%200112.2%202a7.28%207.28%200%20012.3%209.6l2.1-.1.1%201c0%20.2.1.5.1.8a2.41%202.41%200%20011%201s1.9%203.2%202.8%204.9c.7%201.2%202.1%204.2%202.8%205.9a2.1%202.1%200%2001-.8%202.6l-.6.4a1.63%201.63%200%2001-1.5.2l-.6-.3a8.93%208.93%200%2000.5%201.3%207.91%207.91%200%20001.8%202.6l.6.3v4.6l-4.5-.1a7.32%207.32%200%2001-2.5-1.5l-.4%203.6zm-10-19.2l3.5%209.8%202.9%207.5h1.6V35l-1.9-9.4%203.1%205.4a8.24%208.24%200%20003.8%203.8h2.1v-1.4a14%20