<span xml:lang="en-GB" lang="en-GB" data-careersite-propertyid="description" class="rtltextaligneligible"><span class="jobdescription"><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"></h2></div><div><p style="margin-bottom:11.0px"><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><strong><span><span style="font-family:'Calibri', sans-serif"><span style="color:black">Full time</span></span></span></strong><span><span style="font-family:'Calibri', sans-serif"><span style="color:black">: Apprenticeship</span></span></span></span></span></p><p style="margin-bottom:11.0px"><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><strong><span><span style="font-family:'Calibri', sans-serif"><span style="color:black">Hourly rate: </span></span></span></strong><span><span style="font-family:'Calibri', sans-serif"><span style="color:black">£11.09</span></span></span></span></span></p><p style="margin-bottom:11.0px"><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><strong><span><span style="font-family:'Calibri', sans-serif"><span style="color:black">Address: </span></span></span></strong><span><span style="font-family:'Calibri', sans-serif"><span style="color:black">Rhydycar Business Park, Merthyr Tydfil, CF48 1DH</span></span></span></span></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"></h2></div><div><div><p><strong><span>The Role</span></strong><span>&nbsp;</span></p></div><div><p><span>This is customer service, so lets keep it simple. Would you love working in customer service? Do you want </span><span>unlimited</span><span> </span><span>earning</span><span> </span><span>potential</span><span> with a super simple, </span><span>uncapped</span><span> </span><span>bonus scheme</span><span>?</span><span>&nbsp;</span></p></div><div><p><span>If so, we are looking for people like you to join our frontline Customer team as an advisor. You will be the </span><span>backbone</span><span> of our business by supporting and being there for our customers. Working in Customer Service</span><span>, your job will be to show our existing customers why the </span><span>EE </span><span> </span><span>family</span><span> is the right one for them.</span><span>&nbsp;</span></p></div><div><p><span>We are more than a </span><span>team</span><span> at EE; we are a  </span><span>family</span><span>, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and </span><span>personal</span><span> service every single time.  </span><span>&nbsp;</span></p><p><span>Alongside working, you will also complete a Level 2 NVQ in Customer Service as part of our Apprenticeship.&nbsp;</span></p></div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"></h2></div><div><div><p><strong><span>Your Future With Us</span><span>&nbsp;</span></strong></p></div><div><p><span>We are </span><span>passionate</span><span> about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.</span><span>&nbsp;</span></p></div><div><p><span>Enrolling onto our </span><span>Aspire</span><span> programme for example will give you the opportunity to learn a whole new subject and begin a career in your area of interest regardless of your experience. Areas of interest include Human Resources, Marketing, Finance, Design, Reporting, Management and much more, we have it all.</span><span>&nbsp;</span></p></div><div><p><span>Our </span><span>Aspire</span><span> programme is just one example of how we can help you move your </span><span>career</span><span> forwards, and if you’d like to know more just ask!</span><span>&nbsp;</span></p></div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"></h2></div><div><div><p><strong><span>Wondering If You’re What We’re Looking For?</span><span>&nbsp;</span></strong></p></div><div><p><span>We believe in a completely </span><span>personal</span><span> environment, where you’re treated like you want to be treated. We’re </span><span>committed</span><span> to working together to build a </span><span>community</span><span> where everyone feels they belong. Whatever your </span><span>age</span><span>, </span><span>race</span><span>, </span><span>sexuality</span><span>, </span><span>disability</span><span>, </span><span>religion</span><span> or </span><span>gender</span><span> </span><span>identity</span><span>, we recognise and </span><span>celebrate</span><span> our differences and embrace </span><span>diversity</span><span> at all levels. Everyone is </span><span>welcome</span><span> at EE.</span><span>&nbsp;</span></p></div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"></h2></div><div><div><div><p><strong><span>Wondering What’s In It For You?</span><span>&nbsp;</span></strong></p></div><div><p><span>Being part of the EE family brings a huge number of benefits including the below:</span><span>&nbsp;</span></p><p>&nbsp;</p></div><div><ul style="list-style-type:square"><li><p><span>A </span><span>great</span><span> starting salary of </span><span>£21,620</span><span>, plus </span><span>incentives</span><span> throughout the year</span><span>&nbsp;</span></p></li></ul></div></div><div><div><ul style="list-style-type:square"><li><p><span>Our </span><span>Smart working model</span><span> which supports you to create a </span><span>flexible working</span><span> routine that works for you</span><span>&nbsp;</span></p></li></ul></div></div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"></h2></div><div><div><ul style="list-style-type:square"><li><p><span>Huge</span><span> discounts of EE &amp; BT products including your Mobile and Broadband – saving you </span><span>hundreds</span><span> </span><span>of</span><span> </span><span>pounds</span><span> every year</span><span>&nbsp;</span></p></li></ul></div><div><ul style="list-style-type:square"><li><p><span>Brand </span><span>new</span><span> </span><span>sites</span><span>! We are currently refurbing all our contact centres to make them </span><span>state of the art</span><span> and a great place to work</span><span>&nbsp;</span></p></li></ul></div><div><ul style="list-style-type:square"><li><p><span>Volunteering days, so you can </span><span>give back</span><span> to your local community</span><span>&nbsp;</span></p></li></ul></div><div><p>&nbsp;</p></div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"></h2></div><div><div><ul style="list-style-type:square"><li><p><span>Optional Private Healthcare and Dental, for </span><span>you</span><span> and the </span><span>family</span><span>&nbsp;</span></p></li></ul></div><div><ul style="list-style-type:square"><li><p><span>A share scheme where you can </span><span>invest</span><span> in the company at a </span><span>discounted</span><span> rate</span><span>&nbsp;</span></p></li></ul></div><div><ul style="list-style-type:square"><li><p><span>25 days holiday</span><span> with the option to buy more</span><span>&nbsp;</span></p></li></ul></div><div><ul style="list-style-type:square"><li><p><span>Optional Pension scheme to </span><span>protect</span><span> your </span><span>future</span><span>&nbsp;</span></p></li></ul></div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"></h2></div><div><div><ul style="list-style-type:square"><li><p><span>Critical Illness</span><span> cover</span><span>&nbsp;</span></p></li></ul></div><div><ul style="list-style-type:square"><li><p><span>Gym membership </span><span>discounts</span><span>&nbsp;</span></p></li></ul></div><div><ul style="list-style-type:square"><li><p><span>Discounts</span><span> off attractions for the </span><span>family</span><span> all year round</span><span>&nbsp;</span></p></li></ul></div><div><p>&nbsp;</p><p><span>The smaller bits like; </span><span>free</span><span> parking on our sites, </span><span>free</span><span> tea and coffee, and even a </span><span>concierge</span><span>&nbsp;</span></p></div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"></h2></div><div><div><p><strong><span>What Are You Waiting For?</span><span>&nbsp;</span></strong></p></div><div><p><span>If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!</span><span>&nbsp;</span></p></div></div></div></div></span></span>