<span xml:lang="en-GB" lang="en-GB" data-careersite-propertyid="description" class="rtltextaligneligible"><span class="jobdescription"><p><span style="font-size:14.0pt" class=" axiom1-1 axiom-scraped-1"><strong><span style="font-family:arial, helvetica, sans-serif">Join the Team at EE</span></strong></span></p><p><br><span style="font-size:14.0pt" class=" axiom1-2 axiom-scraped-1"><strong><span style="font-family:arial, helvetica, sans-serif">Join EE as an Aftersales Product Executive: Shape the Future of Consumer</span></strong></span></p><p>&nbsp;</p><p><span style="font-size:14.0pt" class=" axiom1-3 axiom-scraped-1"><strong><span style="font-family:arial, helvetica, sans-serif">Location: London, Bristol or Birmingham</span></strong></span></p><p><br><span style="font-family:arial, helvetica, sans-serif" class=" axiom1-4 axiom-scraped-1"><strong>Why EE?</strong></span><br><span style="font-family:arial, helvetica, sans-serif" class=" axiom1-5 axiom-scraped-1">Imagine being part of the largest telco in the industry, with over 20,000 employees and 34 million customers. At EE, we generate over £10 billion in revenue, offering enormous opportunities for our people and positioning us as No. 1 in the market. Our Consumer Unit is home to three iconic brands - BT, EE, and Plusnet. Each brand is unique, catering to different segments of the market, and collectively, they generate more revenue than any other part of BT. Our goal is ambitious yet achievable: to create a connection in every home in the UK by 2025.</span></p><p><span style="font-family:arial, helvetica, sans-serif" class=" axiom1-6 axiom-scraped-1">As an Aftersales Product Executive, you’ll work at the heart of this ambition, helping us create digital, data-led, and customer-first experiences that transform lives and businesses across the country.</span></p><p>&nbsp;</p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Why join this team</b></h2></div><div><p><span style="font-family:arial, helvetica, sans-serif">The Aftersales Product Professional plays a key role in the delivery and optimisation of EE’s aftersales portfolio, working across internal teams and external partners to ensure our products are competitive, compliant and customer focused. You’ll coordinate activity across multiple touchpoints including customer journey testing and service delivery, while supporting new product launches and campaign execution. Through data-led insights and collaborative delivery, you’ll help shape the future of our aftersales experience and contribute to EE’s market leadership.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>What you’ll be doing</b></h2></div><div><ul><li><span style="font-family:arial, helvetica, sans-serif">Drive the performance and delivery of Aftersales propositions across Trade-In, Insurance, Repairs and other key services, supporting the overall After Sales Strategy and ensuring it drives value add for customers and EE</span></li><li><span style="font-family:arial, helvetica, sans-serif">Manage weekly product performance and customer journey testing to ensure products are competitive, compliant and customer focused</span></li><li><span style="font-family:arial, helvetica, sans-serif">Collate and analyse management information (MI) to generate actionable insights that inform proposition development and campaign optimisation</span></li><li><span style="font-family:arial, helvetica, sans-serif">Coordinate the design and delivery of promotional campaigns, tracking ROI and driving continuous improvement</span></li><li><span style="font-family:arial, helvetica, sans-serif">Ensure high-quality aftersales service delivery, collaborating with both in-house and external teams</span></li><li><span style="font-family:arial, helvetica, sans-serif">Build strong relationships with third-party suppliers and internal stakeholders across mobile, home, finance, compliance and operations to ensure plans are aligned and resourced effectively</span></li><li><span style="font-family:arial, helvetica, sans-serif">Support the execution of Go to Market plans for new product launches and enhancements, working closely with internal teams and third-party partners</span></li></ul><p>&nbsp;</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>What we’re looking for</b></h2></div><div><ul><li><span style="font-family:arial, helvetica, sans-serif">Demonstrated experience working within the Insurance, Financial Services, Trade-In or Circular Economy sectors (e.g. repairs, diagnostics, refurbishment, tech support)</span></li><li><span style="font-family:arial, helvetica, sans-serif">Proven track record of actively supporting or delivering new products and services</span></li><li><span style="font-family:arial, helvetica, sans-serif">Strong commercial mindset with hands on experience managing trading plans and performance metrics</span></li><li><span style="font-family:arial, helvetica, sans-serif">Strong stakeholder and third-party management skills, with the ability to influence and collaborate across a complex, fast-paced matrixed environment</span></li><li><span style="font-family:arial, helvetica, sans-serif">Proficient in working with data and insight to inform decisions and optimise proposition performance</span></li><li><span style="font-family:arial, helvetica, sans-serif">A proactive, delivery-focused mindset with a passion for improving customer experience and driving business value</span></li></ul><p>&nbsp;</p></div></div></div><p><span style="font-family:arial, helvetica, sans-serif" class=" axiom1-7 axiom-scraped-1"><strong>What’s in it for you</strong></span></p><ul><li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">10% on target bonus</span></li><li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Competitive salary</span></li><li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%</span></li><li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">From January 2025, equal family leave:&nbsp; receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up</span></li><li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more</span></li><li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">25 days annual leave (not including bank holidays), increasing with service</span></li><li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">24/7 private virtual GP appointments for UK colleagues</span></li><li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">2 weeks carer’s leave</span></li><li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">World-class training and development opportunities</span></li><li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Option to join BT Shares Saving schemes</span></li></ul><p>&nbsp;</p><p><span style="font-family:arial, helvetica, sans-serif" class=" axiom1-8 axiom-scraped-1"><strong>Ready to join us?</strong></span><br><span style="font-family:arial, helvetica, sans-serif" class=" axiom1-9 axiom-scraped-1">Apply today and be part of a team that’s shaping the UK’s digital future.</span></p></span></span>