<h2>About the role</h2><p>This role will put you at the fore front of our Business Centre. It is a fast moving, challenging role that will give you great exposure to our vibrant customer base where you will have a direct influence over the service that we provide. Not only will you be managing a team in excess of 40 colleagues you will play a key role within the store's management team, assuming the role of Duty Manager at points throughout the week.</p><p>This is a fantastic opportunity to be part of a successful team where you can kick start a career in Food Wholesaling.</p><h2>Main Responsibilities</h2><p>Ensuring that the team comply with legal standards and company procedures at all times.</p><p>Ensuring that your team are fully trained in cash handling to minimise losses</p><p>Controlling debt and recover overdue or failed payments from customers</p><p>Maintaining accurate and timely payroll records.</p><p>Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction</p><p>Liaising with other department Supervisors to monitor orders for delivery</p><p>Managing a team of customer focused individuals throughout reception and checkout area</p><h2>You will need</h2><p>To be successful in this role your skills and experience will include:</p><p>Passionate about providing exceptional customer service</p><p>Flexible, adaptable and enjoys working with, as well as managing a team</p><p>An excellent communicator and have some experience in supervising or managing a team.</p><p>Practical experience in the retail trade</p><h2>What's in it for you</h2><p>At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:</p><ul><li>A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.</li><li>After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&amp;F purchases.</li><li>10% off pay monthly &amp; SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.</li><li>Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.</li><li>Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.</li><li>50% off health checks at Tesco Pharmacy.</li><li>Exclusive access to discounted RAC breakdown cover rates</li><li>An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.</li><li>After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.</li><li>Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.</li><li>Life Assurance - You are covered for death in service life cover of up to three times annual pay</li><li>Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.</li><li>A great holiday package</li></ul><p class="flex justify-end my-8"><a class="btn flex items-center bg-orange w-full md:w-1/2 md:p-5 text-left text-xl" href="https://applybookercareers.com/members/?j=26150" target="_blank">Apply now <span class="text-4xl font-light grow text-right">&gt;</span></a></p>