<!-- Introduction --><div class="feature-text"><h2> Your new role</h2><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">As a Branch General Manager at DFS, you’ll lead your team to deliver an exceptional customer experience while driving the success and performance of your store. You'll create a positive, welcoming space where customers feel at home and colleagues are supported to grow and thrive.</p><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">This is a hands-on leadership role where you’ll inspire your team, make smart commercial decisions, and champion our values: Think Customer, Be Real, and Aim High.</p></div><!-- Responsibilities --><div><h3>What you'll be doing</h3><ul style="margin:10px 0px 15px 20px;padding:0px 0px 0px 20px;"><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Leading your team to deliver a seamless customer experience.</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Using customer feedback and performance data to continuously raise the bar.</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Owning your store’s financial and operational performance – from sales targets to safety and compliance.</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Creating a fun, inclusive, and high-performing team culture where everyone feels valued.</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Coaching and developing your team through regular one-to-ones, training, and growth plans.</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Bringing our stores to life – keeping layouts inspiring and the experience consistent.</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Communicating clearly and confidently so everyone knows what’s expected and why it matters.</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Connecting with your local community to truly own your town, building awareness, engagement, and long-term success.</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Managing your team’s schedule to ensure the right coverage while supporting work-life balance.</li></ul></div><!-- Ideal Candidate --><div><h3>The role is for you if...</h3><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">You’re a strong people leader with the confidence to make decisions, motivate others, and manage change.</p><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">Retail management experience is a bonus - but if you’ve got great communication skills, a passion for customer experience, and the drive to make things happen, we want to hear from you.</p><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;"><strong style="margin:0px;padding:0px;font-weight:700;">Interview process</strong></p><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">We want to make the process work for you, so let us know if you need any adjustments before your interview Here’s what to expect:</p><ul style="margin:10px 0px 15px 20px;padding:0px 0px 0px 20px;"><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">A phone chat - this will be a quick intro with our Talent Team.</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">1st face-to-face interview – with a People Partner and Regional Manager.</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">2nd face-to-face interview – with your Divisional Director.</li></ul><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">For our top 35 stores, you may also meet our Retail Director for an informal chat.</p><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;"><br style="margin:0px;padding:0px;"></p><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">For some handy details, have a look at ‘Your Pathway to a DFS Career’ on our Careers site</p><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;"><br style="margin:0px;padding:0px;"></p></div><!-- Package Description --><div><h3>About DFS</h3><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">Did you know a DFS sofa is in one-third of Britain’s homes?&nbsp;</p><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">Since 1969, we’ve been creating and selling sofas that reflect people’s unique styles and tastes. Our purpose is to bring great design and comfort into every home, in an affordable, responsible and sustainable manner.</p><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">We’re the UK’s leading sofa retail specialist, but here’s the secret to our success - our customers and our people are at the heart of everything we do, and our culture is rooted in our core values: Aim high, Think Customer and Be Real.&nbsp;</p><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">Across our Group, we're committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from supporting Doncaster Pride and introducing the Hidden Disabilities Sunflower, to partnering with Carers UK and developing leaders with Diversity in Retail.&nbsp;</p><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;"><br style="margin:0px;padding:0px;"></p></div><!-- About the Company --><div><h3>DFS Benefits</h3><ul style="margin:10px 0px 15px 20px;padding:0px 0px 0px 20px;"><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">A competitive salary based on the size of the store, as well as a bonus based on store turnover and a KPI related bonus - don't worry we can talk you through this to make sure you really understand how you'll be paid</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Car Allowance</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">30% colleague discount across DFS and Sofology products</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Generous holiday allowance (with the option to buy more)</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Enhanced family leave and a paid volunteering day</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Leadership development programmes and ongoing training</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Wellbeing support, including healthcare, an EAP, and discounted gym memberships</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Group pension and Sharesave scheme</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Life assurance and company sick pay</li></ul></div><!-- Apply Button --><a href="https://apply.dfscareers.co.uk/members/?j=2631&amp;lang=en&amp;" class="btn btn-apply apply_bottom">Apply<i class="fas fa-chevron-right"></i></a>