<dt class="rm-fieldTitle">Description</dt><dd class="rm-fieldData"><p class=""><strong class="">Aftercare &amp; Client Services Manager - Fine Jewellery</strong><br class=""><strong class="">Location:</strong> London<br class=""><strong class="">Salary: £60,000- £70,000 </strong></p><p class="">We are seeking a highly experienced <strong class="">Aftercare &amp; Client Services Manager</strong> to join our prestigious fine jewellery team in Mayfair. This is a senior and trusted position, ideal for someone with a deep understanding of luxury jewellery and a passion for delivering exceptional client care.</p><h3 class="">About the Role:</h3><p class="">In this key role, you will lead the administration and coordination of our <strong class="">repairs, valuations, special orders</strong>, and <strong class="">supplier-owned stock</strong> processes. Acting as the primary liaison between workshops, internal teams, and high-value clients, you will ensure that each item is handled with unmatched precision, discretion, and care.</p><p class="">You will also be responsible for maintaining rigorous documentation and driving service standards across our aftercare operations.</p><h3 class="">Key Responsibilities:</h3><ul class=""><li class=""><p class="">Manage the full lifecycle of <strong class="">client repairs, special orders, and valuations</strong>.</p></li><li class=""><p class="">Oversee the handling and tracking of <strong class="">client-owned and supplier-owned items</strong>, ensuring secure storage and timely processing.</p></li><li class=""><p class="">Liaise proactively with external workshops and in-house teams to uphold service level agreements and expedite turnaround times.</p></li><li class=""><p class="">Maintain and optimise all related records and documentation with accuracy and consistency.</p></li><li class=""><p class="">Conduct quality checks on completed items to ensure they meet the highest standards.</p></li><li class=""><p class="">Provide timely and comprehensive updates to sales teams and clients.</p></li><li class=""><p class="">Monitor and report on supplier performance and departmental efficiency.</p></li><li class=""><p class="">Support logistical operations including <strong class="">domestic and international shipments</strong>, stock movements, and insurance compliance.</p></li><li class=""><p class="">Partner with showroom and head office teams to ensure seamless client service and operational integration.</p></li></ul><h3 class="">About You:</h3><ul class=""><li class=""><p class=""><strong class="">Extensive experience in the fine jewellery or luxury goods sector is essential</strong>.</p></li><li class=""><p class="">Strong technical understanding of high jewellery processes, terminology, and client expectations.</p></li><li class=""><p class="">Outstanding organisational skills with exceptional attention to detail.</p></li><li class=""><p class="">Confident communicator with a collaborative, service-driven mindset.</p></li><li class=""><p class="">Skilled in managing high-value items with sensitivity, security, and professionalism.</p></li><li class=""><p class="">Comfortable working independently while supporting a broader team environment.</p></li></ul><h3 class="">Why Join Us?</h3><p class="">This is a rare opportunity to work with exquisite pieces in a discreet and refined environment, where your expertise in fine jewellery will be both valued and visible. You will be part of a dedicated, passionate team committed to craftsmanship, service excellence, and long-term client relationships.</p><p class="">BBBH33276</p></dd>