<div class="external-paneltrix-content external-paneltrix-content--colored external-paneltrix-content--lead-in" id="external-jobs-show-description"><script type="application/json" id="js-react-on-rails-context">{"railsEnv":"production","inMailer":false,"i18nLocale":"en","i18nDefaultLocale":"en","rorVersion":"13.0.2","rorPro":false,"href":"https://careers.elemis.com/en/postings/7acb23ec-2cda-47d2-96a5-5353478feee0","location":"/en/postings/7acb23ec-2cda-47d2-96a5-5353478feee0","scheme":"https","host":"careers.elemis.com","port":null,"pathname":"/en/postings/7acb23ec-2cda-47d2-96a5-5353478feee0","search":null,"httpAcceptLanguage":"en-US,en;q=0.9","serverSide":false}</script><div id="External::Careerspage::Renderrichtrixcontent-react-component-bba6d622-8d43-4c9e-b034-5a50ca94ebd4"><div><div><!--block-->We are a leading skincare brand offering innovative products and treatments within retail stores. 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class="external-definition-list hide-at-sm-block" id="external-jobs-show-meta-mobile"><dt class="pinpoint-job-sidebar--department">Department</dt><dd class="pinpoint-job-sidebar--department">Retail</dd><dt class="pinpoint-job-sidebar--employmenttype">Employment Type</dt><dd class="pinpoint-job-sidebar--employmenttype">Permanent - Full Time</dd><dt class="pinpoint-job-sidebar--location">Location</dt><dd class="pinpoint-job-sidebar--location">John Lewis, Milton Keynes</dd><dt class="pinpoint-job-sidebar--workplace-type">Workplace type</dt><dd class="pinpoint-job-sidebar--workplace-type">Onsite</dd><dt class="pinpoint-job-sidebar--reportingto">Reporting To</dt><dd class="pinpoint-job-sidebar--reportingto"></dd></dl><h2 class="external-panelheading" id="responsibilities-heading">What Will You Do?</h2><div class="external-paneltrix-content external-paneltrix-content--colored" id="responsibilities-body"><div id="External::Careerspage::Renderrichtrixcontent-react-component-bbb76cb4-b756-47d5-8646-a4f2b7ef9498"><div><div><!--block--><strong>Sales &amp; Productivity</strong></div><ul><li><!--block-->Drive sales performance across allocated retail accounts, ensuring stores achieve and exceed sales targets and productivity benchmarks.</li><li><!--block-->Maximise treatment bookings by promoting services to customers and ensuring treatment rooms are utilised to their full potential.</li><li><!--block-->Analyse sales trends and KPIs to identify opportunities and challenges, implementing action plans to maximize results.</li><li><!--block-->Lead by example on the shop floor, engaging with customers to demonstrate products and treatments, and delivering exceptional customer service.</li><li><!--block-->Plan and execute in-store events and activations to drive customer engagement, boost footfall, and achieve sales goals.</li></ul><div><!--block--><strong>Team Development &amp; 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checks are completed regularly, maintaining optimal inventory levels and minimizing shrinkage.</li><li><!--block-->Oversee stock management across stores, ensuring accurate records, timely replenishment, and adherence to sustainability practices.</li><li><!--block-->Ensure that merchandising and display standards align with brand guidelines, creating a visually appealing and inviting environment.</li><li><!--block-->Create and manage rotas to ensure the right people are in the right place at the right time, optimizing customer service and operational efficiency.</li><li><!--block-->Complete treatments to the highest professional standards, ensuring exceptional customer experiences that reflect brand values.</li></ul><div><!--block--><strong>Customer Experience</strong></div><ul><li><!--block-->Focus on delivering an exceptional customer journey by ensuring teams are knowledgeable, approachable, and aligned with brand values.</li><li><!--block-->Monitor and enhance the customer experience from initial engagement to post-purchase follow-up, ensuring customer loyalty and satisfaction.</li><li><!--block-->Promote treatment services and product recommendations through a personalized and professional approach.</li></ul><div><!--block--><strong>Sustainability Focus</strong></div><ul><li><!--block-->Contribute to the brand’s short- and long-term Sustainability Goals across Climate, Biodiversity, and People pillars.</li><li><!--block-->Be mindful of the brand’s sustainability pledge when ordering testers and professional-grade products, reducing unnecessary waste.</li><li><!--block-->Plan and execute promotional activities in a sustainable manner, minimizing waste and environmental impact wherever possible.</li></ul><div><!--block--><strong>Relationship Building</strong></div><ul><li><!--block-->Build and maintain strong relationships with retail partner stores, acting as the key point of contact for brand operations.</li><li><!--block-->Collaborate with store managers to align on shared goals, address challenges, and optimize the customer experience.</li><li><!--block-->Act as a brand ambassador, ensuring the brand is consistently represented to the highest standard.</li></ul><div><!--block--><strong>Coaching &amp; Leadership</strong></div><ul><li><!--block-->Deliver in-store training sessions to enhance the team’s product knowledge, customer service skills, and treatment expertise.</li><li><!--block-->Support colleagues by sharing best practices and fostering a collaborative network across stores.</li><li><!--block-->Ensure all duties are carried out and actions completed in every aspect of the role to uphold the brand’s standards and values.</li></ul><div><!--block--><br></div><div><!--block--><strong>Qualifications</strong></div><ul><li><!--block-->Proven experience in retail management, ideally within the skincare, beauty, or luxury sectors.</li><li><!--block-->NVQ Level 2 in Beauty Therapy or equivalent qualification, with experience delivering professional treatments.</li><li><!--block-->Strong track record of driving sales and achieving targets in a competitive retail environment.</li><li><!--block-->Excellent people management skills, with experience in coaching, developing, and motivating teams.</li><li><!--block-->Confident communicator with strong relationship-building skills across multiple stakeholders.</li><li><!--block-->Skilled in managing absences, performance issues, team scheduling, and treatment room optimization for maximum impact.</li><li><!--block-->Passionate about sustainability and committed to aligning with the brand’s environmental goals.</li><li><!--block-->Organized and detail-oriented, with a proactive approach to problem-solving and decision-making.</li><li><!--block-->Proficient in analyzing sales data and using insights to inform strategies.</li><li><!--block-->Flexibility to travel between locations and work weekends or evenings as required.</li></ul></div></div><script type="application/json" class="js-react-on-rails-component" data-component-name="External::Careerspage::Renderrichtrixcontent" data-dom-id="External::Careerspage::Renderrichtrixcontent-react-component-bbb76cb4-b756-47d5-8646-a4f2b7ef9498">{"htmlString":"\u003cdiv\u003e\n\u003c!--block--\u003e\u003cstrong\u003eSales \u0026amp; Productivity\u003c/strong\u003e\n\u003c/div\u003e\u003cul\u003e\n\u003cli\u003e\n\u003c!--block--\u003eDrive sales performance across allocated retail accounts, ensuring stores achieve and exceed sales targets and productivity benchmarks.\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eMaximise treatment bookings by promoting services to customers and ensuring treatment rooms are utilised to their full potential.\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eAnalyse sales trends and KPIs to identify opportunities and challenges, implementing action plans to maximize results.\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eLead by example on the 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class="external-panelheading" id="skills-heading">The Perfect Candidate:</h2><div class="external-paneltrix-content external-paneltrix-content--colored" id="skills-body"><div id="External::Careerspage::Renderrichtrixcontent-react-component-880d4e9d-e499-4e01-8eff-50dcaa06b466"><div><ul><li><!--block-->NQV Level 2 in Beauty Therapy or equivalent qualification&nbsp;</li><li><!--block-->Good level and standard of UK/European education or equivalent</li><li><!--block-->Experience within a similar retail / store role and industry&nbsp;</li><li><!--block-->Experience supervising and managing a team</li><li><!--block-->Proven sales record</li><li><!--block-->Practical work experience in conducting treatments&nbsp;</li><li><!--block-->Good level of computer literacy in Microsoft Word and Excel</li><li><!--block-->Previous experience working with a professional brand&nbsp;</li></ul></div></div><script type="application/json" class="js-react-on-rails-component" 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class="external-panelheading" id="benefits-heading">What We Offer You!</h2><div class="external-paneltrix-content external-paneltrix-content--colored" id="benefits-body"><div id="External::Careerspage::Renderrichtrixcontent-react-component-3eb2bfae-577d-44a0-9283-aec47472a53d"><div><ul><li><!--block-->Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)</li><li><!--block-->Excellent well-being policies including enhanced Maternity &amp; Paternity policies, Income Protection, Life Assurance and more</li><li><!--block-->Generous Holiday Allowance, increasing with length of service</li><li><!--block-->Company Pension Scheme</li><li><!--block-->Bonus/Commission Scheme</li><li><!--block-->Healthcare Cash Plan (with Dental)</li><li><!--block-->Private Medical Insurance</li><li><!--block-->Employee Assistance Programme for all Associates and their families</li><li><!--block-->Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards</li><li><!--block-->Much, much more!</li></ul><div><!--block-->Some benefit eligibility is based on length of service or contract type</div></div></div><script type="application/json" class="js-react-on-rails-component" data-component-name="External::Careerspage::Renderrichtrixcontent" data-dom-id="External::Careerspage::Renderrichtrixcontent-react-component-3eb2bfae-577d-44a0-9283-aec47472a53d">{"htmlString":"\u003cul\u003e\n\u003cli\u003e\n\u003c!--block--\u003eGenerous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eExcellent well-being policies including enhanced Maternity \u0026amp; Paternity policies, Income Protection, Life Assurance and more\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eGenerous Holiday 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ipt></div><h2 class="external-panelheading" id="about-heading">About ELEMIS</h2><div class="external-paneltrix-content external-panel__trix-content--colored" id="about-body"><div>ELEMIS is the most exciting and innovative British brand in the spa and skincare industry. Rapidly expanding globally, the brand is available in over 45 countries and is continually introducing new and revolutionary products to the market.&nbsp;<br><br>A brand with true integrity, passion and commitment, ELEMIS is award-winning, results-driven and visionary – just like our people.<br><br>Sustainability is at the heart of ELEMIS' responsibilities. As a brand and as people, we ensure all duties and actions contribute to the short and long-term sustainability goals set-forth by the ELEMIS - Climate, Biodiversity &amp; People Pillars.<br><br></div><div>We are committed to Elemis’ sustainability pledge when ordering testers and professional grade products and when planning and executing promotional activities, reducing waste wherever possible.&nbsp;</div></div><div class="frow frow--centered-column mar-t-8 mar-t-md-14" id="external-jobs-show-apply-now"><a class="external-button external-button--theme-highlight theme-highlight-background-color-ie-override theme-highlight-border-color-ie-override" href="/en/postings/7acb23ec-2cda-47d2-96a5-5353478feee0/applications/new">Apply Now</a></div>