<div id="job-desription" class="INHERIT DEFAULT-UL basis-0 flex-grow"><h1><strong>Online Manager</strong></h1><p><strong>Location</strong>: Rugby, Warwickshire (Hybrid – 40% Onsite / 60% Remote)</p><p><strong>Hours</strong>: 37.5 hour per week (core hours 10:00am – 15:00 pm)</p><p><strong>Salary</strong>: Competitive + Excellent Benefits</p><p><strong>Full Job Description:&nbsp;</strong><a href="https://drive.google.com/file/d/1jJrBrchP54a7pH4NWl7tfbqwNtSRRtp6/view?usp=sharing">Online Manager Job Description</a></p><hr><p>At the Air Ambulance Service, we’re driven by <em>Compassion, Courage,</em> and <em>Creativity</em>. As part of our dynamic Trading team, we’re looking for an experienced <strong>Online Manager</strong> to lead and grow our e-commerce presence—helping us generate vital income to support our life-saving work.<br><br>In this rewarding role, you’ll take full ownership of our online retail operations, developing and implementing a forward-thinking e-commerce strategy to maximise income and supporter engagement. From overseeing listings on platforms like eBay to launching new digital sales channels, you’ll combine commercial savvy with a passion for purpose.</p><hr><p><strong>What You’ll Be Doing:</strong></p><ul><li>Lead and grow our online sales operation for donated goods across current and emerging platforms.</li><li>Develop creative, data-driven strategies to boost income while maintaining an exceptional supporter experience.</li><li>Work closely with Marketing to plan engaging promotions and storytelling content that brings our mission to life.</li><li>Manage the full online sales lifecycle.</li><li>Attract, train, and motivate volunteers to support online operations, offering inclusive roles that reflect compassion and respect.</li><li>Delegate appropriate tasks and create a positive environment where volunteers feel valued and productive.</li><li>Provide coaching and development opportunities in line with operational needs and values.</li><li>Drive cost control across all areas of the operation, including postage, platform fees, packaging, and staffing.</li><li>Build strong relationships with internal teams and retail shops to identify high-value items suitable for online sale.</li><li>Train and motivate volunteers to support online operations and create an inclusive, welcoming environment.</li><li>Ensure excellence in customer service and maintain a 100% positive feedback rating.</li><li>Monitor and optimise online platform performance through analysis and continuous improvement.</li></ul><hr><p><strong>What You’ll Bring:</strong></p><ul><li>Proven experience managing online sales of donated goods (e.g. eBay or similar).</li><li>Strong understanding of commercial drivers including platform fees and fulfilment logistics.</li><li>Excellent listing skills – compelling copywriting, professional photography, and pricing strategy.</li><li>A track record of driving online income and identifying efficiency improvements.</li><li>High-level organisational skills across multiple sales channels.</li><li>Outstanding customer service and communication skills.</li><li>Confident use of Microsoft Office and e-commerce tools.</li><li>Collaborative, values-led approach to teamwork and stakeholder engagement.</li></ul><hr><p>At The Air Ambulance Service, every member of our team plays a part in delivering critical care. Whether supporting HEMS crews on urgent missions or helping the Children’s Air Ambulance transfer seriously ill babies and children to specialist hospitals, your work behind the scenes helps save lives.</p><p><strong>Join us – and be part of something extraordinary.</strong></p><hr><p><em>TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.</em></p><p><em>As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf.</em></p><p><em>*Please note that we reserve the right to close this advert before the stated date. We are also actively seeking candidates directly, and do not require agency assistance at this time.</em></p></div><div class="mb-[20px] tablet:mt-0 tablet:mb-0 tablet:w-[332px] mobile:w-full"><job-description-card class="ng-tns-c1550478706-2"><div class="w-full mb-[20px] tablet:mb-0 border-1 border-neutral-200 bg-neutral-25 rounded-md shadow-300 group" style="font-family: Roboto;"><!----><div class="p-5 tablet:p-8"><div class="flex flex-col gap-5"><div class="paragraph-2 font-semibold axiom0-0 axiom-scraped-0"> Online Manager </div><div class="flex gap-2 items-start"><div class="mt-[2px]"><i class="fak fa-talos-location-pin fa-xl text-neutral-400"></i></div><div class="flex flex-col items-start"><div><p class="paragraph-2 font-medium text-neutral-600 axiom1-0 axiom-scraped-1" style="font-family: Roboto;"> Rugby </p><!----></div><div><p style="font-family: Roboto;" class="paragraph-3 text-4"> CV21 3RQ </p><!----></div></div></div><!----><div class="flex gap-2"><div class="items-start mt-[2px]"><i class="fak fa-talos-dollar fa-xl text-neutral-400"></i></div><span class="paragraph-2 font-medium text-neutral-600 axiom2-0 axiom-scraped-2"> £33,292 per year<!----><!----></span></div><!----><div class="flex gap-2 items-center"><i class="fak fa-talos-clock fa-xl text-neutral-400"></i><span class="paragraph-2 font-medium text-neutral-600 axiom3-0 axiom-scraped-3"> Permanent - Full-time </span></div><!----><div class="border-b border-neutral-200 w-full"></div><!----><div class="flex gap-2 items-center"><i class="fak fa-talos-information fa-lg text-neutral-400"></i><span class="paragraph-1 font-normal text-neutral-600"> Posted today </span></div><!----><div class="flex gap-2 items-center"><i class="fak fa-talos-information fa-lg text-neutral-400"></i><span class="paragraph-1 font-normal text-neutral-600"> Closing date: 01/07/2025 </span></div><!----><div class="flex gap-2 items-center"><i class="fak fa-talos-information fa-lg text-neutral-400"></i><span class="paragraph-1 font-normal text-neutral-600"> Job reference: LH1333083RugOM </span></div><!----></div></div></div></job-description-card><job-documents class="ng-tns-c1550478706-2"><!----></job-documents><div class="mt-8 mb-6 w-full border-t-1 border-neutral-200"></div><p class="paragraph-1">Share this vacancy</p><div class="flex flex-row mt-2 gap-[1.5rem]"><button type="button" class="h-[44px] tooltip-subject justify-center flex items-center px-5 py-2 border-1 border-neutral-200 rounded group hover:bg-neutral-50 active:bg-neutral-200 focus:bg-neutral-200" id="copyLinkShareButton"><i class="ng-tns-c1550478706-2 fak fa-link text-6 text-neutral-500 group-hover:text-neutral-500"></i><div class="tooltip bottom-[5rem] points-bottom"><div class="tooltip-content whitespace-nowrap"><p class="font-primary"> Copy link to clipboard </p></div></div></button><!----><!----><!----><button type="button" class="h-[44px] tooltip-subject justify-center flex items-center px-5 py-2 border-1 border-neutral-200 rounded group hover:bg-neutral-50 active:bg-neutral-200 focus:bg-neutral-200" id="emailShareButton"><i class="ng-tns-c1550478706-2 fak fa-mail text-6 text-neutral-500 group-hover:text-neutral-500"></i><div class="tooltip bottom-[5rem] points-bottom"><div class="tooltip-content whitespace-nowrap"><p class="font-primary"> Share via Email </p></div></div></button><!----><!----><!----><button type="button" class="h-[44px] tooltip-subject justify-center flex items-center px-5 py-2 border-1 border-neutral-200 rounded group hover:bg-[#E7F4FF] focus:bg-[#B9DAF5]" id="linkedInShareButton"><i class="ng-tns-c1550478706-2 fak fa-linkedin text-6 text-neutral-500 group-hover:text-[#2771AC] group-focus:text-[#2771AC]"></i><div class="tooltip bottom-[5rem] points-bottom"><div class="tooltip-content whitespace-nowrap"><p class="font-primary"> Share on LinkedIn </p></div></div></button><!----><!----><!----><!----><!----><!----><!----><!----></div><!----><!----></div>