<div class="external-paneltrix-content external-paneltrix-content--colored external-paneltrix-content--lead-in" id="external-jobs-show-description"><script type="application/json" id="js-react-on-rails-context">{"railsEnv":"production","inMailer":false,"i18nLocale":"en","i18nDefaultLocale":"en","rorVersion":"13.0.2","rorPro":false,"href":"https://careers.elemis.com/en/postings/4ce240de-4eb0-4255-9353-f783a0cd49bb","location":"/en/postings/4ce240de-4eb0-4255-9353-f783a0cd49bb","scheme":"https","host":"careers.elemis.com","port":null,"pathname":"/en/postings/4ce240de-4eb0-4255-9353-f783a0cd49bb","search":null,"httpAcceptLanguage":"en-US,en;q=0.9","serverSide":false}</script><div id="External::Careerspage::Renderrichtrixcontent-react-component-46d11a29-1f69-457e-b328-48c6f4c4ad22"><div><div><!--block--><strong>5 days a week in office (no hybrid option) on a 7am-3pm shift pattern (subject to change to a 6am-2pm during peak trading season) 7-3 low season, 6-2 peak season</strong><br><br>We are looking for a talented and motivated IT Support Analyst Engineer with expertise in Office 365 E5, Windows desktop support, macOS, and networking. This role requires a skilled professional who can provide advanced technical support, troubleshoot complex issues, and ensure the seamless operation of our IT environment. The role will be ideal for a skilled 1st line IT person looking to move to 2nd line support. If you have a passion for technology and a strong background in IT support, we invite you to join our team.</div></div></div><script type="application/json" class="js-react-on-rails-component" data-component-name="External::Careerspage::Renderrichtrixcontent" data-dom-id="External::Careerspage::Renderrichtrixcontent-react-component-46d11a29-1f69-457e-b328-48c6f4c4ad22">{"htmlString":"\u003cdiv\u003e\n\u003c!--block--\u003e\u003cstrong\u003e5 days a week in office (no hybrid option) on a 7am-3pm shift pattern (subject to change to a 6am-2pm during peak trading season) 7-3 low season, 6-2 peak season\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003eWe are looking for a talented and motivated IT Support Analyst Engineer with expertise in Office 365 E5, Windows desktop support, macOS, and networking. This role requires a skilled professional who can provide advanced technical support, troubleshoot complex issues, and ensure the seamless operation of our IT environment. 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class="external-definition-list hide-at-sm-block" id="external-jobs-show-meta-mobile"><dt class="pinpoint-job-sidebar--department">Department</dt><dd class="pinpoint-job-sidebar--department">IT Business Core Systems</dd><dt class="pinpoint-job-sidebar--employmenttype">Employment Type</dt><dd class="pinpoint-job-sidebar--employmenttype">Permanent - Full Time</dd><dt class="pinpoint-job-sidebar--location">Location</dt><dd class="pinpoint-job-sidebar--location">Office, Bristol</dd><dt class="pinpoint-job-sidebar--workplace-type">Workplace type</dt><dd class="pinpoint-job-sidebar--workplace-type">Onsite</dd><dt class="pinpoint-job-sidebar--reportingto">Reporting To</dt><dd class="pinpoint-job-sidebar--reportingto"></dd></dl><h2 class="external-panelheading" id="responsibilities-heading">What Will You Do?</h2><div class="external-paneltrix-content external-paneltrix-content--colored" id="responsibilities-body"><div id="External::Careerspage::Renderrichtrixcontent-react-component-021bfe28-e47e-4767-bb5b-639aa840538a"><div><div><!--block--><strong>Office 365 Expertise:</strong></div><ul><li><!--block-->Demonstrate in-depth knowledge of Office 365 E5 services, including Exchange Online, SharePoint, Teams, OneDrive, Defender and Intune.</li><li><!--block-->Facilitate configuration, troubleshoot, and optimize Office 365 E5 to meet business requirements.</li></ul><div><!--block--><strong>Desktop Support:</strong></div><ul><li><!--block-->Provide high quality support for Windows and macOS desktop environments.</li><li><!--block-->Install, configure, and maintain desktop Employee IT hardware and software.</li><li><!--block-->Provide proximity support to the Avonmouth office and warehouse as well as remote support for Global offices alongside global IT support teams.</li><li><!--block-->Supporting warehouse team operations, including warehouse devices such as Zebra RF Guns, printers (HP, Honeywell, Kyocera)</li><li><!--block-->Supporting video conferencing equipment.</li></ul><div><!--block--><strong>Networking:</strong></div><ul><li><!--block-->Troubleshoot network issues, including connectivity, Wi-Fi or cabled network issues by having a good understanding of networking.</li><li><!--block-->Collaborate with network administrators to optimize network performance and security.</li></ul><div><!--block--><strong>Technical Support:</strong></div><ul><li><!--block-->Address 1st line, and have the ability to resolve some 2nd line issues, collaborating with support teams and other IT teams for efficient problem resolution.</li><li><!--block-->Provide end-user training and support on IT-related topics.</li></ul><div><!--block--><strong>Problem Resolution:</strong></div><ul><li><!--block-->Investigate and resolve technical problems related to Office 365, desktop, and networking issues.</li><li><!--block-->Utilize diagnostic tools and log analysis to identify and address underlying problems.</li></ul><div><!--block--><strong>Documentation:</strong></div><ul><li><!--block-->Create and maintain comprehensive documentation for troubleshooting procedures, configurations, and resolutions.</li><li><!--block-->Develop and update user guides and documentation for IT processes.</li></ul><div><!--block--><strong>Collaboration:</strong></div><ul><li><!--block-->Participate in cross-functional projects related to IT infrastructure improvements.</li><li><!--block-->Ability to work collaboratively as a member of a global IT support team.</li><li><!--block-->Have excellent interpersonal skills with the ability to work with high level executives.</li></ul><div><!--block--><strong>Security:</strong></div><ul><li><!--block-->Have a good understanding of security best practices within a global IT environment.&nbsp;</li></ul></div></div><script type="application/json" class="js-react-on-rails-component" data-component-name="External::Careerspage::Renderrichtrixcontent" 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class="external-panelheading" id="skills-heading">The Perfect Candidate</h2><div class="external-paneltrix-content external-paneltrix-content--colored" id="skills-body"><div id="External::Careerspage::Renderrichtrixcontent-react-component-ab3b0735-faee-4d17-951c-940713a4b236"><div><ul><li><!--block-->Proven experience as a 1st/2nd Line IT Support Engineer, with expertise in Office 365 E5, Windows, macOS, and networking.</li><li><!--block-->Strong understanding of networking protocols and technologies.</li><li><!--block-->Knowledge of ITIL processes.</li><li><!--block-->Excellent problem-solving and communication skills.</li><li><!--block-->Knowledge of Meraki switching and Wireless access points</li><li><!--block-->Understanding of SASE zero trust architecture</li><li><!--block-->Good understanding of a windows server environment</li><li><!--block-->Good understanding of cloud first modern business environments.</li><li><!--block-->An understanding of Service Now and 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class="external-panelheading" id="benefits-heading">What We Offer You!</h2><div class="external-paneltrix-content external-paneltrix-content--colored" id="benefits-body"><div id="External::Careerspage::Renderrichtrixcontent-react-component-df9f122e-fa40-48fd-b89f-2d5b81c06418"><div><ul><li><!--block-->Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)</li><li><!--block-->Excellent well-being policies including enhanced Maternity &amp; Paternity policies, Income Protection, Life Assurance and more</li><li><!--block-->Generous Holiday Allowance, increasing with length of service</li><li><!--block-->Company Pension Scheme</li><li><!--block-->Bonus/Commission Scheme</li><li><!--block-->Healthcare Cash Plan (with Dental)</li><li><!--block-->Employee Assistance Programme for all Associates and their families</li><li><!--block-->Cycle to Work Scheme, Season Ticket Loan, 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type\u003c/div\u003e","featureFlags":{"jobtemplates":"enabled"},"companySettings":{"editofferbeforesend":true,"advancedsearch":true,"facebookadvert":false,"bulkdownload":false,"movetohiredonofferacceptance":true,"bulkemailjobseekers":false,"workflowautomation":true,"cronofyenterpriseconnect":false,"jobrequisitionmanagement":true,"essentialcookiesonly":false,"usecompanyfromaddress":true,"semiprivatecomments":true,"additionalstatuses":true,"multiplecompanythemes":false,"strictofccpcompliance":false,"groupedjobs":false,"movetoanyjob":false,"removelogofromemailtemplate":false,"candidatejobpreferences":false,"automaticallyrejectreferrals":false,"indeedfeedstages":false,"variablesignoffsignatories":false,"reactselectonexternaljobs":false,"monitorwithrum":false,"restrictedcronofyoauthscope":false,"applicationnationalidentifiers":false,"allowinactivestructures":false,"visibleotherapplications":false,"alloweditingjobrequisitionfields":false,"multiplejobpostings":false,"maxapplications":false,"groupinterviews":false,"createrequisitionsforexistingjobs":true,"teamrejectionnotification":false,"sendpdfcopyofapplication":false,"disableindeedfeed":false,"vonqv2":true,"redirecttocustomsubdomain":true,"addccandbcctoemail":false,"allowcreatingcompanyteams":false,"manuallysendoffers":false,"privatecalendarevents":true,"candidatedetailsinofferheader":false,"showdateinofferheader":true,"showjobseekersinallcandidates":false,"talentpipeline":true,"anonymousscreening":true,"candidatesurveys":true,"taskmanagement":true,"offermanagement":true,"referralmanagement":true,"advancedreporting":true,"allowcoverletters":false,"locationcitystate":false,"deireports":false,"accessibledateandphone":false,"enableredaction":true,"internshipprogramme":false,"stagevisibilities":false,"onboardingv2":false,"limitonboardingtohiredcandidates":false,"personaldetailsautoupdate":true,"groupassessments":false,"enforceallofferfieldsrequired":false,"resumeparsing":true,"customjobpostinglocations":false,"offersplitting":false,"indeedlocaleurl":false,"downloadpdfapplication":false,"workflowautomationv2":true,"disablecookiedialog":false,"linkedinjobpostings":false,"talentpipelinev2":true,"requireheadcount":false,"onboardingv1":true,"skills":true,"careerssitebuilderv2":false,"extramonitoringforautomations":false,"docusignlogging":false,"enablecronofyeventdeletiontracking":false,"allowmydatadeletion":true,"usecachedapplicationids":false,"onboardingapplicationresourceplucking":false,"editsentoffers":false,"scorecardsummary":true,"customfieldoptionlabels":false,"positionmanagement":false,"masterjobapplicationsview":false,"showallcandidatesindex":true,"structuredsections":true,"linkedinrsc":true,"usefallbacksignoffworkflows":false,"reportonlycsp":false,"basicconsentmanagement":false,"conditionalcustomfields":true,"allowbulkpool":false,"enforcealloffersalaryfield":false,"allowedemailsuffixesonlyforinternaljobs":false,"autotranslate":false,"careerssiteformcaptchas":false,"premiumworkflowautomations":false,"offerretractednotification":false,"approvallists":false,"showcompensationbydefault":true,"recruitmentagencies":false,"canskipsignoffstage":false,"redirecttocopiedobject":false,"redirectmovedjobtocopiedobject":false,"stageactions":true,"hidediscardedeqtemplatesinreports":true,"externalrecruiters":true,"recruitmentagencylocationmatching":false,"onboardingv2turbocharger":false,"radiussearch":false,"editsentoffersallfields":false,"managecommunicationpreferences":true,"candidateviewerrole":false,"monitorsaml":false,"scorecardreporting":false,"approvalworkflowlogging":false,"alternativesamlclaimidentifier":false,"additionalpermissions":false,"integrationplugins":false,"disablepublichiringprofiles":false,"candidatecustomfields":false,"indeedthemesourcename":false,"postmarkeventmonitoring":false,"candidatebulkactions":false,"stagedatesinexternalapplication":false,"onboardingdashboardstagestepownership":false,"onboardingv2enforcejobvisibilities":false,"referencechecking":false,"bulkcsvediting":false,"filledtab":false,"removeemailfooter":false,"customapplicationreceivedtemplates":true,"rejectallotherapplications":false,"removecomptimeunitonoffer":false,"signoffspecificityv2":false,"alwayssendnotifications":false,"onboardingdocumenttemplates":false,"referralsusernotificationdefaults":false,"enhancedpdfexport":false,"emailopentracking":true,"emaillinktracking":true,"createcachedjobandstagevisibilities":false,"cachedjobandstagevisibilities":false,"notifyinterestedcandidates":false,"updatedcandidateshowview":false,"hidecvdownload":false,"cachedvisibilitymonitoring":false,"hideindividualconnect":false,"groupassessmentreporting":false,"policyimprovementtesting":false,"statefilters":false,"onboardingspeedtests":false,"structuredsectionediting":false,"offerpacks":false,"fillablepdfs":false,"jobdatefilters":false,"onboardingv2timetocompliance":false,"disallowpersonalrefereeemails":false},"enabledLocaleKeys":["en"],"userRoles":null,"onboardingSettings":{"isOnboardingEnabled":true}}</script></div><h2 class="external-panelheading" id="about-heading">About ELEMIS</h2><div class="external-paneltrix-content external-panel__trix-content--colored" id="about-body"><div>ELEMIS is the most exciting and innovative British brand in the spa and skincare industry. Rapidly expanding globally, the brand is available in over 45 countries and is continually introducing new and revolutionary products to the market.&nbsp;<br><br>A brand with true integrity, passion and commitment, ELEMIS is award-winning, results-driven and visionary – just like our people.<br><br>Sustainability is at the heart of ELEMIS' responsibilities. As a brand and as people, we ensure all duties and actions contribute to the short and long-term sustainability goals set-forth by the ELEMIS - Climate, Biodiversity &amp; People Pillars.<br><br></div><div>We are committed to Elemis’ sustainability pledge when ordering testers and professional grade products and when planning and executing promotional activities, reducing waste wherever possible.&nbsp;</div></div><div class="frow frow--centered-column mar-t-8 mar-t-md-14" id="external-jobs-show-apply-now"><a class="external-button external-button--theme-highlight theme-highlight-background-color-ie-override theme-highlight-border-color-ie-override" href="/en/postings/4ce240de-4eb0-4255-9353-f783a0cd49bb/applications/new">Apply Now</a></div>