<h4><strong>Location</strong><br></h4><p>1-2 days at our Support Centre in Coleshill, Birmingham.&nbsp;<br></p><p>&nbsp;</p><figure><img src="https://media3.giphy.com/media/v1.Y2lkPWI3ZDgxNDY0ODMwaWV2ZDNnNmtuMjhzcHc3MXAxbmg4ZDlndHV0d2JwOHZid3VmbiZlcD12MV9naWZzX3NlYXJjaCZjdD1n/DBW3BniaWrFo4/giphy.gif"></figure><p style="text-align:center;"><br></p><hr><h4>Why The Works?</h4><p>🏆 10th Best Big Company to Work For 2024 - 'Best Companies'</p><h5>We don’t just sell products. <br>We inspire reading, learning, creativity and play.</h5><p><strong>The Works</strong>. It literally means everything. And whatever your story or background, we’re all about unlocking imagination and making creativity accessible to everyone. Whether you’re engaging with customers on the frontline or supporting our colleagues behind the scenes, your impact can be profound and far-reaching.</p><p>This is more than toys and books and art supplies. This is about inspiring people to read, learn, create and play. So, with the right passion, <strong>it all starts with you.</strong></p><hr><h4>Become a Digital Merchandiser</h4><p></p><p>As a Digital Merchandiser, you will play a pivotal role in delivering a best-in class digital offering for The Works. </p><p>Reporting into the Digital Trading Manager, you will be responsible for all of our non-books pillar - including arts and crafts, stationery, toys and games.Managing all our product listings, category pages, promotional executions and campaigns for non-books.Ensuring that they are visually appealing as well as optimised for conversion.</p><p>You will create strong relationships with buyers and merchandisers, attending regular meetings to ensure clear view of newness as well as presenting back to buying and merch team web performance and learnings.</p><p>Line manager to the Junior Digital Merch, you will support them to ensure they are focused on SKU uploads and site copy, skilfully crafting descriptions to the relevant attributes of optimisation.</p><p></p><hr><h4>Your Mission<br></h4><ul><li>Liaising with Digital Designers in the briefing of all non-books assets and campaign content as well as managing Junior Digital Merch to ensure the availability and categorisation of all non-book products.</li><li>Delivers improvements to the performance of non-book categories by working with Digital Analyst to report on performance of pdps, plps. Identifying lessons learnt and sharing insights with wider team to further maximise sales performance.</li><li>Monitors and report on non-books customer journeys, making suggestions for improvements to drive conversion on category pages, PLPs and PDPs.</li><li>Liaising with the Web Merch and Buying teams to ensure sufficient levels of stock are available to meet demand for non-books.</li><li> Representing Digital team in wider non-book meetings - sharing web insights to improve future product availability and sales performance.</li><li>Analysing key performance metrics for your categories and products, making data-driven decisions in order to increase Revenue/Conversion/ATP/IPO/AOV.</li><li>Providing detailed reports and analysis of performance to the leadership team (daily/weekly/monthly), whilst providing solutions to any deficiencies within the data and overseeing actions through to completion alongside relevant departments.</li><li>Testing ideas on product pages to increase conversion / AOV / advertising returns.</li><li>Working with the Digital Marketing team to ensure exposure of products and categories are maximised across SEO, Affiliates and Paid Marketing channels, sharing information on upcoming non-book launches whilst monitoring and providing feedback on results.</li><li>Conduct regular site walks for non-book categories and feedback on any opportunities to the relevant parties</li><li>Conduct regular competitor analysis on non-book related categories - feeding back on any key findings including campaigns, product launches, price comparisons and more.</li><li>Support with development and implementation of key areas for growth for non-books to support Digital Trading Manager and Senior Trading Manager to achieve sales targets.</li><li>Become a respected line manager for the Junior Digital Merchandiser, providing feedback and guidance to increase your teams skill sets whilst maintaining a positive working environment.</li></ul><ul></ul><hr><h3>Skills/Behaviours That Will Set You Apart<br></h3><ul><li>Strong degree of accuracy and attention to detail.</li><li>Excellent time management and organisation skills.</li><li>Enjoys working in a fast-paced environment.</li><li>Team player, willing to support and enhance the activities of other members of the team and wider business.</li><li>Ability to lead and manage the Junior Digital Merchandiser(s) in a way that gets the best out of team members whilst maintaining a strong team working environment.</li><li>Able to confidently create clear &amp; engaging presentations in order to share product opportunities</li><li>Be able to adapt and embrace change.</li><li>Be comfortable working as an individual and as part of a team to hit key deadlines.</li><li>Look out for and recommend efficiencies to improve productivity.</li><li>Be able to build and maintain effective relationships with all levels of the business.</li><li>Experience with online content management systems (CMS).</li><li>Comfortable with Google Analytics 4 (GA4) and other customer behavioural tools to track, measure, and analyse key eCommerce metrics and customer journeys.</li><li>A confident communicator</li><li>Self-motivated <br>Organised and deadline orientated with good time keeping skills</li><li>Adaptable and flexible to evolving demands and circumstances.</li><li>Customer focused mindset.</li><li>Embodies a hands-on mentality.</li></ul><ul></ul><ul></ul><hr><h3>Our PERKS really are ‘The Works’<br></h3><ul><li><strong>💪 25% Colleague Discount! </strong>- Plus, exclusive Double Discount days!</li><li>😎 <strong>MyWorks</strong> - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!</li><li><strong>🚀 Holiday </strong>– 33 days including bank holidays.</li><li><strong>💃 Holiday Purchase</strong> - Purchase an additional 5 days</li><li><strong>🎓 Can-Do Academy</strong> - Grow your skills and career with instant access to further training and development in areas that interest you.</li><li><strong>💸 Wagestream</strong> - Claim early access to 50% of your wages as you earn them – for when ‘life’ happens!</li><li><strong>🏬 Share Scheme</strong> - Unleash your inner Monopoly mogul and own a piece of The Works!</li><li>💛 <strong>24/7 support for you and your family</strong> - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more!</li><li><strong>🩺 Healthcare Cash Plan</strong> – To support your everyday healthcare costs</li><li><strong>🥳 And loads more!</strong> – Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving.</li></ul><hr><h3>Our Purpose</h3><p>To inspire reading. learning, creativity and play - making lives more fulfilled.</p><h3>Our Values</h3><p>We are <strong>Crafty</strong> | We are <strong>Caring</strong> | We are <strong>Can-do</strong></p><hr><h4>We Listen. We Care<br></h4><p>Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what’s going great, and what needs a couple of tweaks to help make The Works the best place you’ve ever worked! You’ll have opportunity to help give us that direction.<br></p><hr><h3>Promoting Diversity, Inclusion, and Applying Reasonable Adjustments<br></h3><p>At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers &amp; members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term).</p><p><span dir="ltr">We are open to discussions around working hours and flexible working. And, where possible, we'll try to support this</span>. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we’ll be happy to help!</p><p><br></p>