<div class="col-12 mt-4 vacTitle"><h1 class=" axiom0-0 axiom-scraped-0">Customer Service Adviser</h1></div><div class="col-12 p-0 mt-3 mb-3"><div class="row advertDetail"><div class="col-12 mt-3"> <div id="MergeCoreMergeField1" class="theMerge d-show axiom1-0 axiom-scraped-1" style="font-size: 17px;"><span class="PLACEHOLDER"><span>Salary</span></span>£25,500 </div><script>$(function(){var titleCoreMergeField1 = 'Salary';var mergeCoreMergeField1 = '£25,500';if ($('#MergeCoreMergeField1').hasClass("show-dom")) {if(titleCoreMergeField1 === ''  mergeCoreMergeField1 === ''){$("#MergeCoreMergeField1").addClass("d-none");} else if(titleCoreMergeField1 === 'Mergefield Title'  mergeCoreMergeField1 === '{Mergefield Value}'){$("#MergeCoreMergeField1").addClass("d-none");} else if(titleCoreMergeField1 === 'PLACEHOLDER'  mergeCoreMergeField1 === 'PLACEHOLDER'){$("#MergeCoreMergeField1").addClass("d-none");}else {$("#MergeCoreMergeField1").removeClass("d-none");}}})</script></div><div class="col-12 mt-3"> <div id="MergeCoreMergeField2" class="theMerge d-show axiom2-0 axiom-scraped-2" style="font-size: 17px;"><span class="PLACEHOLDER"><span>Location</span></span>Peterborough Head Office </div><script>$(function(){var titleCoreMergeField2 = 'Location';var mergeCoreMergeField2 = 'Peterborough Head Office';if ($('#MergeCoreMergeField2').hasClass("show-dom")) {if(titleCoreMergeField2 === ''  mergeCoreMergeField2 === ''){$("#MergeCoreMergeField2").addClass("d-none");} else if(titleCoreMergeField2 === 'Mergefield Title'  mergeCoreMergeField2 === '{Mergefield Value}'){$("#MergeCoreMergeField2").addClass("d-none");} else if(titleCoreMergeField2 === 'PLACEHOLDER'  mergeCoreMergeField2 === 'PLACEHOLDER'){$("#MergeCoreMergeField2").addClass("d-none");}else {$("#MergeCoreMergeField2").removeClass("d-none");}}})</script></div><div class="col-12 mt-3"> <div id="MergeCoreMergeField3" class="theMerge d-show show-dom" style="font-size: 17px;"><span class="PLACEHOLDER"><span>Contracted Hours</span></span>37.5 hours per week working Monday - Friday between the hours of 8am - 6pm and Weekends between 8am - 4pm </div><script>$(function(){var titleCoreMergeField3 = 'Contracted Hours';var mergeCoreMergeField3 = '37.5 hours per week working Monday - Friday between the hours of 8am - 6pm and Weekends between 8am - 4pm';if ($('#MergeCoreMergeField3').hasClass("show-dom")) {if(titleCoreMergeField3 === ''  mergeCoreMergeField3 === ''){$("#MergeCoreMergeField3").addClass("d-none");} else if(titleCoreMergeField3 === 'Mergefield Title'  mergeCoreMergeField3 === '{Mergefield Value}'){$("#MergeCoreMergeField3").addClass("d-none");} else if(titleCoreMergeField3 === 'PLACEHOLDER'  mergeCoreMergeField3 === 'PLACEHOLDER'){$("#MergeCoreMergeField3").addClass("d-none");}else {$("#MergeCoreMergeField3").removeClass("d-none");}}})</script></div></div></div><div class="col-12 mt-2 d-show"><p class="m-0"><i class="fal fx-1x fa-info-circle mr-2"></i><em style="margin-top:-1px;">This is a <span style="text-transform: lowercase;">Permanent</span>, <span style="text-transform: lowercase;">Full time</span> vacancy<span id="closingCompClosingDate1CoreJobType2" class="d-show"> that will close <span data-toggle="tooltip" data-placement="bottom" title="19-07-2025">in a month</span> at 23:59 BST</span>.</em></p></div><script> $(function() { try{var txtCoreJobType2 = "<span data-toggle="tooltip" data-placement="bottom" title="" + moment(endDate, "DD-MM-YYYY").format("DD-MM-YYYY") + "">" + moment(endDate, "DD-MM-YYYY HH:mm:ss").fromNow() + "</span>";var timeCoreJobType2 = moment(endDate, "DD-MM-YYYY HH:mm:ss").format("HH:mm");if(txtCoreJobType2.endsWith("ago")) { txtCoreJobType2 = " that has now expired"; } else { txtCoreJobType2 = " that will close " + txtCoreJobType2 + " at " + timeCoreJobType2 + " " + moment.tz("Europe/London").zoneAbbr(); $(function () {$('[data-toggle="tooltip"]').tooltip() }) } $("#closingCompClosingDate1CoreJobType2").html(txtCoreJobType2); } catch( Exception ){ }}); </script><div class="col-12 mt-0"> <div class="rowDynamicLinks" id="GlobalContentHeaderTitle1"><div class="col my-4"><p class="m-0"><strong>The Vacancy</strong></p></div> </div><div class="container PLACEHOLDER"><div class="row PLACEHOLDER"><div class="col-sm-12 p-0"><p><strong>What is the role&nbsp;</strong></p><p>Protecting and enhancing revenue through delivering first class, timely customer service from all methods of customer contact. Working within a busy, vibrant department this role will encompass all aspects of ‘Front Line Customer Service’, including complaint handling, problem solving and management of online customer reviews.</p><p>&nbsp;</p><p><strong>What you will do&nbsp;</strong></p><ul><li>Message handling within agreed current service level delivering first-time resolution for customer queries in line with policies &amp; procedures&nbsp;</li><li>Handling incoming calls within agreed service level and standards with an aim of first-time resolution, delivering all the customer needs in line with Policies and procedures</li><li>Return communications with customers within agreed timescales to ensure full resolution of customer queries and issues</li><li>Investigating and escalating customer issues when appropriate to enable effective resolution and continuous improvement</li><li>Utilising available systems for tracking, information gathering, troubleshooting and communication &nbsp;</li><li>Liaise with internal departments and third parties such as couriers for resolution of customer issues</li><li>Effectively handle any customer complaints through to resolution, ensuring all key stakeholders are informed</li><li>Taking payments and issuing refunds taking all necessary steps to secure confidentiality of customer data at all times</li><li>Day to day administration and system updates</li><li>Contributing to the continuous improvement of customer service by suggesting and assisting with improvements in processes, procedures and ways of working and delivering customer communications</li></ul><p>&nbsp;</p><p><strong>What you will bring&nbsp;</strong></p><ul><li>Customer service skills – relationship management and putting the customer first</li><li>Problem solving and ‘can do’ approach</li><li>Attention to detail – meticulous, thorough and right first time mentality</li><li>Time management</li><li>Ability to prioritise workloads</li><li>Self-motivated and proactive approach to tasks</li><li>Willing to learn and able to work under pressure</li><li>A strong commercial outlook &amp; keen business sense</li><li>Excellent organisational skills</li><li>Ability to work to tight deadlines</li><li>Good English &amp; communication skills</li><li>Proven ability to work well within a team and to use own initiative</li><li>Proven record of good attendance and flexibility</li><li>An energy and enthusiasm to succeed</li><li>Ability to adapt to frequent change within a high pressure environment</li></ul></div></div></div><script>$("a").addClass('[@hereToChangeLinkClass@]');</script> <div class="rowDynamicLinks" id="GlobalContentHeaderTitle2"><div class="col my-4"><p class="m-0"><strong>The Company</strong></p></div> </div><div class="container "><div class="row "><div class="col-sm-12 p-0"><p>Yours Clothing is a retailer that provides the best value on the UK high street and internet for curvy customers. Along with our big and tall menswear brand, BadRhino, our Long Tall Sally brand and our most recent addition, PixieGirl Petites, the business is growing at pace to cater for non-standard sizes on the high street and online.&nbsp;</p><p>Our continued success comes from our entrepreneurial thinking and listening to our customers to deliver fashion products at the right price. Our environment is fast paced, ever evolving and full of excitement. Yours Clothing continues to expand and become the number one plus size fashion retailer in the UK whilst continuing to develop our brands into new and exciting niche markets both in the UK and further afield.&nbsp;</p><p>Find out more about us <strong><a href="https://protect-eu.mimecast.com/s/yUHWC00MvHlZ7BzCw8Z3N?domain=yoursclothing.current-vacancies.com" target="blank" class="[@hereToChangeLinkClass@]">here</a></strong>.</p></div></div></div><script>$("a").addClass('');</script><div data-col="1" data-row="3"></div><div class="row"><div class="col"> <div class="rowDynamicLinks" id="GlobalContentHeaderTitleGridArea111GlobalContentHeaderTitle"><div class="col my-4"><p class="m-0"><strong>The Benefits</strong></p></div> </div></div></div><div class="row"><div class="col"> <div class="row"><div class="container"><div class="col-sm-12 mx-auto"><div class="row "><div class="col-12 col-sm-12 col-md-4 text-center my-2 "><a [@hrefenable1@]="[@iconURL1@]" target="blank" class="[@hereToChangeLinkClass@]"><i class="fas fa-percent text-primary faiefix d-block fa-4x mx-auto" aria-hidden="true" alt="[@icon1AltText@]"></i></a><a [@btnable1@]="[@btnURL1@]" target="blank" class="[@hereToChangeLinkClass@]"><p class="m-0 mt-3 mb-4 font-weight-bold [@buttonOrlink@]">50% Discount on all of our brands </p></a></div><div class="col-12 col-sm-12 col-md-4 text-center my-2 "><a [@hrefenable2@]="[@iconURL2@]" target="blank" class="[@hereToChangeLinkClass@]"><i class="fas fa-calendar-alt text-primary faiefix d-block fa-4x mx-auto" aria-hidden="true" alt="[@icon2AltText@]"></i></a><a [@btnable2@]="[@btnURL2@]" target="blank" class="[@hereToChangeLinkClass@]"><p class="m-0 mt-3 mb-4 font-weight-bold [@buttonOrlink@]">Enhanced Holiday allowance </p></a></div><div class="col-12 col-sm-12 col-md-4 text-center my-2 "><a [@hrefenable3@]="[@iconURL3@]" target="blank" class="[@hereToChangeLinkClass@]"><i class="fas fa-coins text-primary faiefix d-block fa-4x mx-auto" aria-hidden="true" alt="[@icon3AltText@]"></i></a><a [@btnable3@]="[@btnURL3@]" target="blank" class="[@hereToChangeLinkClass@]"><p class="m-0 mt-3 mb-4 font-weight-bold [@buttonOrlink@]">Pension &amp; Life assurance</p></a></div></div></div></div></div><style>body.invert-text-links a:hover {text-decoration: none;}</style></div></div><div class="row"><div class="col"> <div class="row"><div class="container"><div class="col-sm-12 mx-auto"><div class="row "><div class="col-12 col-sm-12 col-md-4 text-center my-2 "><a [@hrefenable1@]="[@iconURL1@]" target="blank" class="[@hereToChangeLinkClass@]"><i class="fas fa-star text-primary faiefix d-block fa-4x mx-auto" aria-hidden="true" alt="[@icon1AltText@]"></i></a><a [@btnable1@]="[@btnURL1@]" target="blank" class="[@hereToChangeLinkClass@]"><p class="m-0 mt-3 mb-4 font-weight-bold [@buttonOrlink@]">Bonus scheme </p></a></div><div class="col-12 col-sm-12 col-md-4 text-center my-2 "><a [@hrefenable2@]="[@iconURL2@]" target="blank" class="[@hereToChangeLinkClass@]"><i class="fas fa-comments text-primary faiefix d-block fa-4x mx-auto" aria-hidden="true" alt="[@icon2AltText@]"></i></a><a [@btnable2@]="[@btnURL2@]" target="blank" class="[@hereToChangeLinkClass@]"><p class="m-0 mt-3 mb-4 font-weight-bold [@buttonOrlink@]">Employee wellbeing and assistance programme</p></a></div><div class="col-12 col-sm-12 col-md-4 text-center my-2 "><a [@hrefenable3@]="[@iconURL3@]" target="blank" class="[@hereToChangeLinkClass@]"><i class="fas fa-shopping-basket text-primary faiefix d-block fa-4x mx-auto" aria-hidden="true" alt="[@icon3AltText@]"></i></a><a [@btnable3@]="[@btnURL3@]" target="blank" class="[@hereToChangeLinkClass@]"><p class="m-0 mt-3 mb-4 font-weight-bold [@buttonOrlink@]">Retail discounts</p></a></div></div></div></div></div><style>body.invert-text-links a:hover {text-decoration: none;}</style></div></div><div class="row"><div id="documents" class="col my-4 d-none"> <p class="m-0"> <strong>Documents</strong> </p></div></div><div class="row"><div class="col docs"><div class="list-group" id="docs"></div></div></div><script>var docsLoaded = false;$(function(){ if (Array.isArray(docs) && docs.length && !docsLoaded){ docs.forEach(function (element) { $("#docs").append('<a title="Download Document" href="../..'+element[0]+'" target="blank" class="list-group-item list-group-item-action"><i class="fas fa-file-pdf mr-3" aria-hidden="true"></i>'+element[1]+' <span>- Download</span></a>');})docsLoaded = true; } else if(!docsLoaded){ $("#documents").removeClass("DynamicLinks"); $("#documents").addClass("d-none"); $("a[href='#documents']").parent().remove(); }});</script></div>