UK Team Leader (Chain 1 & 5)

Mountain Warehouse

UK Team Leader (Chain 1 & 5)

Job description

<div class="external-paneltrix-content external-paneltrix-content--colored external-paneltrix-content--lead-in" id="external-jobs-show-description"><script type="application/json" id="js-react-on-rails-context">{"railsEnv":"production","inMailer":false,"i18nLocale":"en","i18nDefaultLocale":"en","rorVersion":"13.0.2","rorPro":false,"href":"https://mountainwarehouse.pinpointhq.com/en/postings/55b8d342-faee-4f9e-b66e-76db3fa9c4f3","location":"/en/postings/55b8d342-faee-4f9e-b66e-76db3fa9c4f3","scheme":"https","host":"mountainwarehouse.pinpointhq.com","port":null,"pathname":"/en/postings/55b8d342-faee-4f9e-b66e-76db3fa9c4f3","search":null,"httpAcceptLanguage":"en-US,en;q=0.9","serverSide":false}</script><div id="External::Careerspage::Renderrichtrixcontent-react-component-19ac657d-c84e-45b7-8720-29878b077ca6"><div><div><!--block-->Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!<br><br></div><div><!--block-->We’re looking for a <strong>&nbsp;Team Leader</strong> to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.</div></div></div><script type="application/json" class="js-react-on-rails-component" data-component-name="External::Careerspage::Renderrichtrixcontent" data-dom-id="External::Careerspage::Renderrichtrixcontent-react-component-19ac657d-c84e-45b7-8720-29878b077ca6">{"htmlString":"\u003cdiv\u003e\n\u003c!--block--\u003eAre you a confident and passionate leader with a knack for motivating teams to deliver their best? 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class="external-definition-list hide-at-sm-block" id="external-jobs-show-meta-mobile"><dt class="pinpoint-job-sidebar--applicationdeadline">Application Deadline</dt><dd class="pinpoint-job-sidebar--applicationdeadline">July 07, 2025</dd><dt class="pinpoint-job-sidebar--department">Department</dt><dd class="pinpoint-job-sidebar--department">UK Retail</dd><dt class="pinpoint-job-sidebar--employmenttype">Employment Type</dt><dd class="pinpoint-job-sidebar--employmenttype">Permanent - Part Time</dd><dt class="pinpoint-job-sidebar--location">Location</dt><dd class="pinpoint-job-sidebar--location">Banbury Gateway (BBU)</dd><dt class="pinpoint-job-sidebar--workplace-type">Workplace type</dt><dd class="pinpoint-job-sidebar--workplace-type">Onsite</dd><dt class="pinpoint-job-sidebar--compensation">Compensation</dt><dd class="pinpoint-job-sidebar--compensation">£12.82 / hour</dd><dt class="pinpoint-job-sidebar--reportingto">Reporting To</dt><dd class="pinpoint-job-sidebar--reportingto"></dd></dl><h2 class="external-panelheading" id="responsibilities-heading">Key Responsibilities</h2><div class="external-paneltrix-content external-paneltrix-content--colored" id="responsibilities-body"><div id="External::Careerspage::Renderrichtrixcontent-react-component-178bbd24-094c-4d07-8671-3157cc38f5ef"><div><div><!--block--><strong>Leadership &amp; Team Development:<br></strong><br></div><ul><li><!--block-->Foster a collaborative and supportive team environment, uniting colleagues around shared goals.</li><li><!--block-->Drive continuous growth by coaching, training, and mentoring your team.</li><li><!--block-->Keep your team informed and engaged through clear, open communication.</li><li><!--block-->Empower your team with up-to-date product knowledge to meet customer needs confidently.</li></ul><div><!--block--><strong>Operational Excellence:<br></strong><br></div><ul><li><!--block-->Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.</li><li><!--block-->Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.</li><li><!--block-->Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.</li><li><!--block-->Prioritise Health &amp; Safety, safeguarding the wellbeing of your team and customers.</li></ul><div><!--block--><strong>Sales &amp; Performance:<br></strong><br></div><ul><li><!--block-->Motivate your team to meet and exceed sales targets and KPIs.</li><li><!--block-->Identify growth opportunities for team members and suggest strategies for their development.</li></ul><div><!--block--><strong>Customer Experience:<br></strong><br></div><ul><li><!--block-->Set the standard for exceptional customer service and ensure it’s delivered consistently.</li><li><!--block-->Resolve customer concerns promptly and professionally, creating memorable shopping experiences.</li><li><!--block-->Represent the Mountain Warehouse brand with enthusiasm and professionalism.</li><li><!--block-->Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.</li></ul></div></div><script type="application/json" class="js-react-on-rails-component" data-component-name="External::Careerspage::Renderrichtrixcontent" data-dom-id="External::Careerspage::Renderrichtrixcontent-react-component-178bbd24-094c-4d07-8671-3157cc38f5ef">{"htmlString":"\u003cdiv\u003e\n\u003c!--block--\u003e\u003cstrong\u003eLeadership \u0026amp; Team Development:\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e\n\u003c/div\u003e\u003cul\u003e\n\u003cli\u003e\n\u003c!--block--\u003eFoster a collaborative and supportive team environment, uniting colleagues around shared goals.\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eDrive continuous growth by coaching, training, and mentoring your 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alike.\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003ePrioritise Health \u0026amp; Safety, safeguarding the wellbeing of your team and customers.\u003c/li\u003e\n\u003c/ul\u003e\u003cdiv\u003e\n\u003c!--block--\u003e\u003cstrong\u003eSales \u0026amp; Performance:\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e\n\u003c/div\u003e\u003cul\u003e\n\u003cli\u003e\n\u003c!--block--\u003eMotivate your team to meet and exceed sales targets and KPIs.\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eIdentify growth opportunities for team members and suggest strategies for their development.\u003c/li\u003e\n\u003c/ul\u003e\u003cdiv\u003e\n\u003c!--block--\u003e\u003cstrong\u003eCustomer Experience:\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e\n\u003c/div\u003e\u003cul\u003e\n\u003cli\u003e\n\u003c!--block--\u003eSet the standard for exceptional customer service and ensure it’s delivered consistently.\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eResolve customer concerns promptly and professionally, creating memorable shopping experiences.\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eRepresent the Mountain Warehouse brand with enthusiasm and professionalism.\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eBuild connections within the local community, enhancing the store’s personal and welcoming 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class="external-panelheading" id="skills-heading">We would love to meet someone who is</h2><div class="external-paneltrix-content external-paneltrix-content--colored" id="skills-body"><div id="External::Careerspage::Renderrichtrixcontent-react-component-9f87b8d0-7ef1-419f-b35e-b23f4f679376"><div><ul><li><!--block-->Passionate about delivering outstanding customer service.</li><li><!--block-->A confident and reliable motivator, with a talent for inspiring others.</li><li><!--block-->Experienced in all areas of retail, from stock control to visual merchandising.</li><li><!--block-->A strong communicator who can engage at all levels and provide constructive feedback.</li><li><!--block-->Proactive and results-driven, with a track record of setting and achieving goals.</li><li><!--block-->Approachable, trustworthy, and a natural team player.</li><li><!--block-->Skilled at problem-solving within company guidelines and policies.</li></ul></div></div><script type="application/json" 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class="external-panelheading" id="benefits-heading">What's in it for you?</h2><div class="external-paneltrix-content external-paneltrix-content--colored" id="benefits-body"><div id="External::Careerspage::Renderrichtrixcontent-react-component-e032d79c-8d88-4601-8bda-188644849d75"><div><ul><li><!--block-->Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary&nbsp;</li><li><!--block-->50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance&nbsp;</li><li><!--block-->28 days annual leave, including Bank Holidays&nbsp;</li><li><!--block-->Access to Employee Assistance Programme, and a Colleague Hardship Scheme&nbsp;</li><li><!--block-->Generous Colleague Referral Incentive&nbsp;</li><li><!--block-->Auto-enrolment Pension scheme&nbsp;</li><li><!--block-->A stable, successful and supported environment&nbsp;</li><li><!--block-->Length of service awards&nbsp;</li></ul><div><!--block--><br></div><div><!--block--><strong><em>You're not just working in a store; you're shaping an experience and creating a legacy. 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<h2 class="external-panelheading" id="about-heading">About Mountain Warehouse</h2><div class="external-paneltrix-content external-panel__trix-content--colored" id="about-body"><div>At Mountain Warehouse, we’re passionate about helping our customers enjoy the great outdoors. With a focus on sustainability, we design quality products that are made for adventure and built to last, whether it’s for hiking, running, skiing, or just exploring closer to home. As a team, we’re united by our passion for the outdoors, our commitment to exceptional customer service, and our belief in working together to achieve great things.<br><br></div><div>We value individuality and teamwork, believe diversity drives innovation and success, and are committed to building an inclusive and supportive workplace where everyone feels valued and empowered. Whether you’re creating an exceptional in-store experience, driving innovation behind the scenes, or shaping the future of our brand, every role plays a part in bringing Mountain Warehouse to life. If you’re excited about adventure, retail, and making a difference, we’d love to hear from you!<br><br></div><div><br></div></div><div class="frow frow--centered-column mar-t-8 mar-t-md-14" id="external-jobs-show-apply-now"><a class="external-button external-button--theme-highlight theme-highlight-background-color-ie-override theme-highlight-border-color-ie-override" href="/en/postings/55b8d342-faee-4f9e-b66e-76db3fa9c4f3/applications/new">Apply Now</a></div>

Mountain Warehouse

UK Team Leader (Chain 1 & 5)

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