<p>As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.</p><p>We understand that success is achieved through our people, and we are searching for a committed and passionate Shift Manager to join our growing business.</p><p>As Shift Manager you will support the management team to deliver consistent results and be the best place to shop and work. You will be recruited as a Retail Assistant and receive a £2 supplement for every hour that you shift manage the store.</p><p>Key responsibilities include:</p><p><strong>Maximise profit:</strong></p><ul><li>Have a clear focus on delivering great availability for your customers.</li><li>Play an active role in your store to “sell a £1 &amp; save a £1” to help drive sales.</li><li>Deliver on all agreed actions set for you by your line manager.</li></ul><p><strong>Engage, develop &amp; retain great people:</strong></p><ul><li>Proactively support and work with the Talking Shop Rep in your store.</li><li>Support team engagement in your store.</li><li>Play a part in creating an inclusive culture where everyone can be their best.</li><li>Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.</li></ul><p><strong>Doing the right processes and doing them right:</strong></p><ul><li>Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.</li><li>A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.</li><li>Follow and implement all cash handling and security policies &amp; processes.</li><li>Play your part in providing the best digital service through implementing all “One Best Way” processes.</li></ul><p><strong>Leadership:</strong></p><p>Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:</p><ul><li>Love your customers by being approachable.</li><li>Look after our own by being respectful.</li><li>Work together by being enthusiastic.</li><li>Hate waste by taking action.</li><li>Care about the business and our people by being considerate.</li></ul><p><strong>Required skills &amp; experience:</strong></p><ul><li>Proven experience in a retail management or supervisory role.</li><li>Communicates effectively with every colleague to deliver store tasks first time, every time.</li><li>Plans and organises the shift, using every member of the team.</li><li>Provides balanced feedback when needed to improve the performance of every colleague.</li><li>Sets the pace of the team, when on shift, by being hands on to deliver a great store.</li></ul><p><strong>What We Offer:</strong></p><ul><li>15% discount in all Iceland and The Food Warehouse stores.</li><li>28 days holiday (including Bank Holidays).</li><li>Christmas vouchers – increasing with length of service.</li><li>Refer a Friend scheme.</li><li>Christmas saving schemes.</li><li>Long service awards.</li><li>Option to join a healthcare plan.</li><li>Grocery Aid for free and confidential financial, emotional and practical support.</li><li>Clear career pathways with opportunities for development and progression.</li><li>A supportive and inclusive work environment.</li></ul><p>Apply now to join the team and start your Iceland story!</p>