<h2>About the role</h2><p>"Please note, this role can be based out of our Eccles, Deeside OR Wellingborough office."</p><p>Booker is creating a new Senior Business Support Analyst role on a 12-month fixed-term basis to accelerate our multi-technology transformation across Finance, Operations and Product.&nbsp;</p><p>&nbsp;</p><p>Acting as the bridge between business teams and Technology, you will capture requirements, translate them into system or process enhancements and steer delivery through to adoption and benefit realisation. Day-to-day, you will manage incident resolution and project commitments, meeting SLAs while ensuring initiatives land on time and within budget.&nbsp;</p><p>&nbsp;</p><p>Success demands hands-on experience with technology change in at least one of the target domains, a sharp analytical mindset, polished stakeholder skills, and working knowledge of Agile, ITIL, or DevOps practices.&nbsp;</p><h2>Main Responsibilities</h2><ul><li>Manage project development budgets.</li><li>Monitor system KPIs.</li><li>Support delivery of the SAP system roadmap.</li></ul><h2>You will need</h2><ul><li>Experience with projects involving multiple business units/user communities that involve a significant element of business change.</li><li>Experience in managing change from conception and design to testing, delivery and ultimately support.</li><li>Experience/exposure to software development methodology, e.g. Agile.</li><li>Commercially aware and keen to understand the wholesale business and how different functions interact.</li><li>Good people management, with proven ability to effectively work with other internal and external teams.&nbsp;</li><li>Service management skills with experience of successful support provision and project leading.</li><li>Consistent delivery of results.</li></ul><h2>What's in it for you</h2><p>At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:</p><ul><li>A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.</li><li>After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&amp;F purchases.</li><li>10% off pay monthly &amp; SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.</li><li>Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.</li><li>Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.</li><li>50% off health checks at Tesco Pharmacy.</li><li>Exclusive access to discounted RAC breakdown cover rates</li><li>An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.</li><li>After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.</li><li>Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.</li><li>Life Assurance - You are covered for death in service life cover of up to three times annual pay</li><li>Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.</li><li>A great holiday package</li></ul><p class="flex justify-end my-8"><a class="btn flex items-center bg-orange w-full md:w-1/2 md:p-5 text-left text-xl" href="https://applybookercareers.com/members/?j=26016" target="_blank">Apply now <span class="text-4xl font-light grow text-right">&gt;</span></a></p>