<dt class="rm-fieldTitle">Description</dt><dd class="rm-fieldData"><p>Are you an experienced Operations Director with a proven track record in multi-site and multi-brand leadership within retail or hospitality?</p><p>Zachary Daniels Recruitment is excited to be partnering with a leading business known for its fantastic people culture. We are currently recruiting for an Operations Director to join their dynamic team. This is a fantastic opportunity for a senior operations leader to contribute to the continued success of a high-growth business that truly values its people and fosters a positive working environment.</p><hr><h3>About the Role:</h3><p>As the Operations Director, you will be responsible for the overall operational performance across a large multi-site estate. You will play a key strategic and leadership role, ensuring consistent delivery of excellent standards and customer service, while driving commercial performance and operational excellence. This is a high-impact leadership position, where your expertise will directly shape the direction and success of the business.</p><hr><h3>Key Responsibilities:</h3><ul><li><p>Lead and oversee the operational performance of a wide portfolio of stores across the region, ensuring exceptional standards and consistency.</p></li><li><p>Inspire, develop, and manage a team of senior leaders and store managers, fostering a collaborative, high-performance culture.</p></li><li><p>Drive strategic operational initiatives to improve efficiency, profitability, and customer satisfaction across all locations.</p></li><li><p>Partner with the executive team to align operational activity with the company's overall strategic goals.</p></li><li><p>Utilise data and performance insights to identify opportunities, streamline processes, and drive continuous improvement.</p></li><li><p>Champion a customer-centric mindset across the business, ensuring outstanding experiences at every touchpoint.</p></li><li><p>Maintain full compliance with all health, safety, and legal obligations across the estate.</p></li></ul><hr><h3>About You:</h3><ul><li><p>A proven track record of success in a senior operational leadership role (e.g. Operations Director, Head of Retail, Regional Director) within retail or hospitality.</p></li><li><p>Exceptional leadership and people management skills, with the ability to build and lead high-performing teams.</p></li><li><p>Strong commercial acumen and a strategic mindset, with a passion for driving business performance through operational excellence.</p></li><li><p>Adept at managing change, solving complex problems, and using data to inform decision-making.</p></li><li><p>A collaborative, people-first leader who thrives in a fast-paced and evolving environment.</p></li></ul><hr><h3>Why Join This Retailer?</h3><p>It's a people-centric business that truly values its employees. The company is committed to providing a supportive, inclusive environment where people can thrive, develop, and contribute to the business's ongoing success.</p><ul><li><p>Competitive salary up to £120,000 + benefits</p></li><li><p>Performance-related bonuses</p></li><li><p>Excellent career development opportunities with training and mentoring support</p></li><li><p>A dynamic, supportive team culture that celebrates success and values individual contributions</p></li><li><p>Access to exclusive staff discounts and perks</p></li></ul><p><strong>BBBH33357</strong></p></dd>