<dt class="rm-fieldTitle">Description</dt><dd class="rm-fieldData"><div><strong>Hybrid Customer Service Advisor - Customer Care Team</strong><br><strong>Location: Northampton (office-based during probation, hybrid thereafter)</strong><br><strong>Salary: £26,000 - £28,000 + benefits</strong><br><strong>Contract: Full-time, permanent</strong><br><strong>Shifts: Rotational - 8 am-5pm and 10am-7pm (1 in 4 Saturdays, with a weekday off)</strong></div><div><br>This is an opportunity to join a well-established, nationally recognised employer in their high-performing customer care team.</div><div><br>Our client is seeking empathetic and resilient individuals with a strong background in customer service, complaint handling, or support roles. This position is ideal for someone who thrives in a fast-paced environment and takes pride in resolving issues the right way - with care, patience, and professionalism.</div><div><br><strong>Why Apply?</strong><ul><li>Opportunity to join a respected employer with genuine progression prospects</li><li>Supportive team culture and a focus on employee wellbeing</li><li>Full training provided with ongoing development opportunities</li><li>Hybrid working is available after probation</li></ul><strong>The Role</strong></div><div><strong><br></strong>As a Customer Service Advisor, you will manage a wide range of complex customer queries, including complaints, escalations, and emotionally sensitive issues. You'll act as the voice of the brand, delivering outstanding service while maintaining professionalism under pressure.<br>Key responsibilities include:<ul><li>Handling inbound customer calls and queries across multiple channels</li><li>Investigating issues thoroughly and offering fair, tailored resolutions</li><li>Liaising with internal teams, including legal, logistics, and finance</li><li>Supporting ombudsman or media-related casework as needed</li><li>Keeping detailed and accurate records of customer interactions</li><li>Identifying trends and contributing to service improvements</li></ul><strong>Ideal Candidate</strong><ul><li>Experience in customer care, complaints handling, or similar roles (e.g., retail, financial services, utilities, housing, or health)</li><li>Excellent communication and listening skills</li><li>Strong emotional intelligence and a calm, methodical approach</li><li>Able to navigate sensitive situations confidently</li><li>Detail-oriented with strong time management and organisational skills</li><li>Comfortable using internal systems and working across teams</li></ul><div><strong>BBBH33494</strong></div></div></dd>