<dt class="rm-fieldTitle">Description</dt><dd class="rm-fieldData"><p data-start="154" data-end="243"><strong data-start="154" data-end="189">Commercial Operations Director | Manchester | Fashion | £75k</strong></p><p data-start="245" data-end="426">Zachary Daniels are supporting a high growth fashion brand with the appointment of a Commercial Operations Director.</p><p data-start="428" data-end="675">Sitting at the crossroads of Operations<strong data-start="457" data-end="487">, and finance/strategy</strong>, you'll be the engine behind growth: bringing clarity to complexity, improving margins, and leading high-impact projects across logistics, customer experience, and internal processes.</p><h3 data-start="677" data-end="697">What You'll Own:</h3><div><h4 data-start="1786" data-end="1811">Financial Clarity</h4><ul data-start="1812" data-end="1952"><li data-start="1812" data-end="1879"><p data-start="1814" data-end="1879">Own weekly/monthly financial reporting with actionable insights</p></li><li data-start="1880" data-end="1952"><p data-start="1882" data-end="1952">Manage our in-house Management Accountant and monthly management packs</p></li></ul><h4 data-start="2104" data-end="2134">Operations &amp; Logistics</h4><ul data-start="2135" data-end="2330"><li data-start="2135" data-end="2210"><p data-start="2137" data-end="2210">Manage 3PL relationships (UK, US, EU), returns, freight, and fulfilment</p></li><li data-start="2211" data-end="2275"><p data-start="2213" data-end="2275">Ensure warehouse/packaging standards match our brand quality</p></li><li data-start="2276" data-end="2330"><p data-start="2278" data-end="2330">Optimise systems, data tracking, and SLA performance</p></li></ul><h4 data-start="2332" data-end="2361">Stock &amp; Supply Chain</h4><ul data-start="2362" data-end="2494"><li data-start="2362" data-end="2439"><p data-start="2364" data-end="2439">Collaborate with Buying &amp; Merch teams to optimise buying and stock levels</p></li><li data-start="2440" data-end="2494"><p data-start="2442" data-end="2494">Avoid overstock, margin erosion, and cashflow issues</p></li></ul><h4 data-start="2496" data-end="2522">Strategic Projects</h4><ul data-start="2523" data-end="2654"><li data-start="2523" data-end="2592"><p data-start="2525" data-end="2592">Drive initiatives that reduce costs and boost contribution margin</p></li><li data-start="2593" data-end="2654"><p data-start="2595" data-end="2654">Improve international logistics, tariffs, and duty handling</p></li></ul><h4 data-start="2656" data-end="2686">Customer Experience</h4><ul data-start="2840" data-end="2958"><li data-start="2840" data-end="2901"><p data-start="2842" data-end="2901">Lead the Customer Service function through our CS Manager</p></li><li data-start="2902" data-end="2958"><p data-start="2904" data-end="2958">Enhance our end-to-end customer experience as we scale</p></li></ul></div><h3 data-start="1012" data-end="1039">What We're Looking For:</h3><div><ul data-start="2985" data-end="3621"><li data-start="2985" data-end="3079"><p data-start="2987" data-end="3079"><strong data-start="2987" data-end="3030">Commercially sharp &amp; financially fluent</strong> - you get unit economics, cashflow, and margin</p></li><li data-start="3080" data-end="3168"><p data-start="3082" data-end="3168"><strong data-start="3082" data-end="3115">Experienced in DTC e-commerce</strong> with solid knowledge of 3PLs and global fulfilment</p></li><li data-start="3169" data-end="3267"><p data-start="3171" data-end="3267">A <strong data-start="3173" data-end="3193">natural operator</strong> - great at building systems, streamlining workflows, and reducing waste</p></li><li data-start="3268" data-end="3363"><p data-start="3270" data-end="3363"><strong data-start="3270" data-end="3298">Hands-on and high energy</strong> - you don't wait for permission; you drive clarity and results</p></li><li data-start="3364" data-end="3451"><p data-start="3366" data-end="3451">Comfortable working directly with founders and contributing to big-picture thinking</p></li><li data-start="3452" data-end="3531"><p data-start="3454" data-end="3531">Proficient in <strong data-start="3468" data-end="3493">Excel / Google Sheets</strong> and not afraid to get into the data</p></li><li data-start="3532" data-end="3621"><p data-start="3534" data-end="3621">A great human - collaborative, calm under pressure, and genuinely positive to be around</p></li></ul></div><h3 data-start="1012" data-end="1039">What You'll Get:</h3><div>Salary of circa £75k</div><div>Hybrid working with flexibility </div><div>Fantastic Manchester Location</div><div>Opportunity to make </div><div> </div><div><strong>BBBH: 33458</strong></div></dd>