<h2 data-testid="h2-job-discription" class="text-system text-primary job-discription-h2 mb-20">Job Description</h2><div id="MediaRichAdvert" data-testid="div-media-rich-advert"><div class="JT-inner"><div class="JT-row JT-col-12 JT-section JT-text JT-text-100 JT-site JT-twelve JT-column"><div class="JT-container cke_focus"><p style="margin-bottom: 11px"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="line-height: normal"><b>Client Service Co-Ordinator – Client Services Department</b><br>Full Time 12 Month Maternity Cover Based in Trafford Park</span></span></span></p><p style="margin-bottom: 11px"><br><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="line-height: normal">Tom Howley, market leader for British bespoke kitchens, is the fastest-growing, premium bespoke kitchen company in the UK, with 20 showrooms. We are proud to manufacture all our furniture in the UK and offer a comprehensive design, manufacture, and installation service.</span></span></span></p><p style="margin-bottom: 11px"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="line-height: normal">The Client Services team is responsible for liaising with clients providing first class service to all clients. Working alongside all departments within the business to ensure the clients journey is the best we can offer. </span></span></span></p><p style="margin-bottom: 11px"><br></p><p style="margin-bottom: 16px"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif"><b>Responsibilities include:</b></span></span></p><p style="margin-bottom: 16px"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif"><b></b></span></span><br></p><ul><li style="margin-bottom: 16px; margin-left: 8px"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif">Providing a prompt and courteous service to all clients. </span></span></li><li style="margin-bottom: 16px; margin-left: 8px"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif">Good communication with both office &amp; field staff.</span></span></li><li style="margin-bottom: 16px; margin-left: 8px"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif">Processing paperwork, updating call logs and general admin. </span></span></li><li style="margin-left: 8px"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif">Provide Cover for colleague’s absence when required</span></span></li><li style="margin-left: 8px"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif">Deal with client complaints, ensuring those involved resolve the issue in a timely manner.</span></span></li></ul><p style="margin-left: 8px"><br></p><p style="margin-bottom: 16px"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif"><b>Key Requirements:</b></span></span></p><p style="margin-bottom: 16px"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif"><b></b></span></span><br></p><ul><li style="margin-left: 8px"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif">Excellent verbal and written communication skills.</span></span></li><li style="margin-left: 8px"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif">Being confident to work as part of a team and by yourself in a fast-paced environment</span></span></li><li style="margin-left: 8px"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif">Confident telephone manner; </span></span></li><li style="margin-left: 8px"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif">Being able to communicate with other departments within the business and clients confidently;</span></span></li></ul><ul><li style="margin-left: 8px"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif">Accuracy and attention to detail;</span></span></li></ul><ul><li style="margin-left: 8px"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif">Ability to prioritise with an organised approach;</span></span></li></ul><ul><li style="margin-left: 8px"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif">I.T. literate;</span></span></li></ul><ul><li style="margin-left: 8px"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif">Experience in the furniture industry would be advantageous but not essential</span></span></li></ul><p><br></p><p style="margin-bottom: 16px"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif"><b>Why work for us:</b></span></span></p><p style="margin-bottom: 16px"><br></p><ul><li><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif">22 days plus bank holidays (rising with service)</span></span></li><li><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif">Full software training will be given and IT equipment provided</span></span></li><li><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif">Cycle to Work Scheme</span></span></li><li><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif">Contractual pension </span></span></li><li><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif">Free Parking</span></span></li><li><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif">BHID Connect – through our partnership with Reward Gateway, you can save money on everyday spending and make your money go further at up to 770 retailers</span></span></li><li><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif">Wellbeing centre – exercise videos, mindfulness tools, nutritional and financial advice</span></span></li><li><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif">Employee Assistance Programme – access to 24/7 counselling and support helpline</span></span></li><li><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif">Employee Mortgage Services – through our partnership with Charles Cameron we provide access to mortgage advice and education services</span></span></li><li><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif">We are constantly reviewing our benefits and have some exciting new initiatives coming soon!</span></span></li></ul><p><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif"></span></span><br></p><p><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif"></span></span>Should you have any questions regarding this opportunity, or if you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to contact us at <a data-cke-saved-href="mailto:recruitment@bhid.co.uk" href="mailto:recruitment@bhid.co.uk">recruitment@bhid.co.uk</a><br></p><p><br></p></div></div><div style="clear:both;margin-bottom: 20px;"></div></div></div>