<p style="text-align: center;"><em><strong>The World of Laings</strong></em></p><p>Laings is a prestigious family-run jewellers with a legacy spanning over 180 years. Established in 1840 and now safely in the hands of the sixth generation of the Laing family, Laings is one of the largest independent jewellery businesses in the UK.</p><p><br>With eight showrooms across Glasgow, Edinburgh, Southampton and Cardiff, Laings offers an expertly curated selection of fine jewellery and luxury watches from some of the world’s most prestigious brands. We also proudly present jewellery design and services by our artisan team of watchmakers, goldsmiths and jewellery designers from our state-of-the-art workshops.</p><p><br>Despite an everchanging landscape, Laings continues to invest in its future. Over the coming years, the company will embark on a journey of evolution to challenge jewellery and watch retail experiences – bringing innovation to different touchpoints of the business, while never forgetting the deep-rooted heritage that anchors the Laings story.</p><p></p><p><em><strong>A Career as Unique as You Are</strong></em></p><p class="MsoNormal">As the face of our brand, you will create unique, welcoming and unforgettable experiences for our clients, guiding them with their purchases and providing expert advice along the way.&nbsp;</p><p class="MsoNormal"><br>The Watch Manager will be Acting Manager in the absence of both the General / Showroom / Boutique Manager and/or Assistant Manager.&nbsp;</p><p class="MsoNormal"><br>Motivating and driving staff towards achieving daily, weekly, monthly, and yearly watch brand targets leading from the front. Involved in the training and development of all staff and taking part in the recruitment process when required. Informing both General / Showroom / Boutique Manager of any in-store watch issues regarding stock, staff, and display and proactively dealing with these issues. Also identify opportunities of both increasing sales and improving our watch business.</p><p class="MsoNormal"><br>Our Southampton team assist 38.75 hours per week, 5 days out of 7.</p><p></p><p><strong><em>How We Envision Your Role</em></strong><strong><em>:</em></strong></p><ul><li>Assist Management in developing sales staff</li><li>Maintain good communication with directors, managers, staff, and colleagues in other stores</li><li>Maintain a high standard of product display for windows, shop interior and shop exterior ensuring others follow suit</li><li>Drive and motivate both yourself and your colleagues to ensure sales targets are met.</li><li>Regular stock checking and organising replenishment of best-selling key lines by working closely with Stock Department</li><li>Creating and developing relationships with external Brand Representatives</li><li>Make sure showroom and staff are always safe and secure following company procedure</li><li>Organise and undertake training when and where requested liaising with HR</li><li>Take control and responsibility in absence of Management</li><li>Make sure all staff abide by general house-keeping duties in the shop</li><li>Awareness of overall store targets</li><li>Assist Management with Discipline &amp; Grievance where required</li><li>Complaint handling</li><li>Responsibility for allocation and management of Brand Ambassadors</li><li>Minimise stock losses and improve department profitability&nbsp;<strong><em><br></em></strong></li></ul><p></p><p><strong><em>The Perfect Person We Are Looking For:</em></strong></p><ul><li>Relevant industry related qualification</li><li>Extensive product knowledge&nbsp;</li><li>Excellent communication skills - both written and verbal</li><li>Commercially aware</li><li>Product sales and stock analysis</li><li>Meticulous attention to detail</li><li>Excellent interpersonal and customer service skills</li><li>Decision making and resolution management</li><li>Ability to work under pressure and manage a diverse workload</li><li>Ability to work as both part of a team and under own initiative</li><li>Able to take responsibility for own actions and performance as well as other staff</li><li>Demonstrates ability to develop and motivate others&nbsp;</li></ul><p></p><p><em><strong>Why Laings?</strong></em></p><p>We offer you an attractive package commensurate with experience, competitive salary and team commission structure. From unrivalled employee discounts and service recognition awards, Laings has built our approach to benefits around the requirements of our colleagues. Our benefits have been created to ensure happiness and wellbeing across each person’s professional and personal life. We offer flexible benefits, where you can choose to match your individual needs through our bespoke benefits platform. Plus, enjoy your birthday off each year as an additional employee benefit.</p><p>Laings are committed to fostering diversity, inclusion, equity and wellbeing. While our journey is ongoing, our shared commitment is to our culture of belonging and to the equality of opportunity, we follow practices which are free from discrimination. Please inform us confidentially if you may require any special accommodation or clarification concerning our recruitment process.</p><p style="text-align: center;"><strong>Join us as we continue to tell our story, committed to staying at the forefront of the industry with a passion to provide personalised instore and aftersales experiences for customers, as well as delivering impeccable service that is paired with exceptional product knowledge.</strong></p><p></p>