<dt class="rm-fieldTitle">Description</dt><dd class="rm-fieldData"><p data-start="147" data-end="311"><strong data-start="147" data-end="227">Customer Warranty Specialist | Northampton (Hybrid Working) | £24'700 - £25,000 DOE + Benefits </strong></p><p data-start="313" data-end="499">We're currently recruiting on behalf of a well-established and growing organisation for a<strong> </strong><span data-start="403" data-end="435">Customer</span> <span data-start="403" data-end="435">Warranty Specialist.</span></p><p data-start="501" data-end="777">This is an exciting opportunity for someone passionate about delivering exceptional customer service and who thrives in a problem-solving role. You'll be responsible for managing and resolving a wide range of customer warranty cases relating to home improvement products.</p><h3 data-start="994" data-end="1023"><strong data-start="998" data-end="1023">Customer Warranty Specialist Duties:</strong></h3><ul data-start="1025" data-end="1722"><li data-start="1025" data-end="1128"><p data-start="1027" data-end="1128">Managing warranty claims via phone and email, ensuring timely and clear communication with customers.</p></li><li data-start="1129" data-end="1248"><p data-start="1131" data-end="1248">Investigating each case thoroughly using internal systems and stakeholder input to determine appropriate resolutions.</p></li><li data-start="1249" data-end="1367"><p data-start="1251" data-end="1367">Coordinating with key parties to develop and implement a plan of action that effectively resolves customer concerns.</p></li><li data-start="1368" data-end="1511"><p data-start="1370" data-end="1511">Applying knowledge of product warranties, workmanship guarantees, and relevant consumer legislation to fairly and consistently resolve cases.</p></li><li data-start="1512" data-end="1620"><p data-start="1514" data-end="1620">Handling difficult conversations with professionalism and empathy to achieve mutually beneficial outcomes.</p></li><li data-start="1621" data-end="1722"><p data-start="1623" data-end="1722">Organising remedial works where required and scheduling corrective action through internal systems.</p></li></ul><h3 data-start="1724" data-end="1755"><strong data-start="1728" data-end="1755">What We're Looking For:</strong></h3><ul data-start="1757" data-end="2202"><li data-start="1757" data-end="1837"><p data-start="1759" data-end="1837">Minimum of 1 year's experience in a customer service or warranty-related role.</p></li><li data-start="1838" data-end="1903"><p data-start="1840" data-end="1903">Strong attention to detail and excellent organisational skills.</p></li><li data-start="1904" data-end="1975"><p data-start="1906" data-end="1975">Proven ability to manage multiple tasks efficiently and work at pace.</p></li><li data-start="1976" data-end="2062"><p data-start="1978" data-end="2062">Confident communicator with great influencing skills and a customer-focused mindset.</p></li><li data-start="2063" data-end="2136"><p data-start="2065" data-end="2136">Proficiency with computer systems, including Google Docs or equivalent.</p></li><li data-start="2137" data-end="2202"><p data-start="2139" data-end="2202">A positive, respectful, and solution-oriented approach to work.</p></li></ul><h3 data-start="2483" data-end="2505"><strong data-start="2487" data-end="2505">Working Hours:</strong></h3><p data-start="2506" data-end="2643">This is a hybrid role on a rota basis - alternating weekly between 3 days WFH / 2 days office-based and 2 days WFH / 3 days office-based.</p><h3 data-start="2645" data-end="2674"><strong data-start="2649" data-end="2674">Customer Warranty Specialist Benefits:</strong></h3><ul data-start="2676" data-end="2930"><li data-start="2676" data-end="2713"><p data-start="2678" data-end="2713">Annual bonus scheme</p></li><li data-start="2714" data-end="2745"><p data-start="2716" data-end="2745">Save-as-you-earn share scheme</p></li><li data-start="2746" data-end="2768"><p data-start="2748" data-end="2768">Contributory pension</p></li><li data-start="2769" data-end="2813"><p data-start="2771" data-end="2813">Staff discount on a wide range of products</p></li><li data-start="2814" data-end="2930"><p data-start="2816" data-end="2930">Access to a colleague discount platform - retail savings, cashback offers, gym discounts, and cycle to work scheme</p></li></ul><p data-start="2937" data-end="3103"><strong data-start="2937" data-end="2984">Ready to take the next step in your career? </strong>Apply now and become a part of a supportive, forward-thinking team where your skills and contribution really matter.</p><p data-start="2937" data-end="3103"><strong>BBBH33587</strong></p></dd>