<dt class="rm-fieldTitle">Description</dt><dd class="rm-fieldData"><p data-start="148" data-end="248"><span style="font-size: 8pt;"><strong data-start="148" data-end="248">Customer Service / Account Manager | Food Franchise | High Wycombe | £28,000 - £35,000 DOE + Bonus </strong></span></p><p data-start="148" data-end="248"><span style="font-size: 8pt;"><strong data-start="148" data-end="248">Monday to Friday - 10am - 6pm </strong></span></p><p data-start="250" data-end="456"><span style="font-size: 8pt;">Are you a people-person with a passion for delivering exceptional customer service and driving sales growth?<br data-start="358" data-end="361"></span></p><p data-start="458" data-end="732"><span style="font-size: 8pt;">We're recruiting on behalf of a highly successful and fast-growing <span data-start="525" data-end="543">food franchise</span> known for quality, consistency, and a loyal customer base. Due to ongoing expansion, they're looking for a <span data-start="651" data-end="689">Customer Service / Account Manager</span> to join their friendly and ambitious team.</span></p><p data-start="765" data-end="1123"><span style="font-size: 8pt;">As <span data-start="768" data-end="806">Customer</span> <span data-start="768" data-end="806">Service / Account Manager</span>, you'll be the key contact for over 200 existing client accounts - building strong relationships, ensuring smooth order processing, and providing first-class service at every touchpoint. You'll also play a key role in identifying new sales opportunities, following up on leads, and helping to grow the customer base.</span></p><p data-start="1125" data-end="1296"><span style="font-size: 8pt;">This is a perfect opportunity for someone who loves variety - combining customer care, account management, and commercial awareness in a fast-paced, rewarding environment.</span></p><h3 data-start="1303" data-end="1332"><span style="font-size: 8pt;"><strong data-start="1307" data-end="1332"><strong data-start="148" data-end="248">Customer Service / Account Manager </strong>Key Responsibilities:</strong></span></h3><ul data-start="1334" data-end="2090"><li data-start="1334" data-end="1441"><p data-start="1336" data-end="1441"><span style="font-size: 8pt;">Manage and nurture a portfolio of <span data-start="1370" data-end="1396">200+ existing accounts</span>, building trust and long-term relationships.</span></p></li><li data-start="1442" data-end="1535"><p data-start="1444" data-end="1535"><span style="font-size: 8pt;">Process orders accurately and efficiently, ensuring all clients receive a seamless service.</span></p></li><li data-start="1536" data-end="1643"><p data-start="1538" data-end="1643"><span style="font-size: 8pt;">Provide quotations, respond to product queries, and manage any order-related issues with professionalism.</span></p></li><li data-start="1644" data-end="1736"><p data-start="1646" data-end="1736"><span style="font-size: 8pt;">Proactively identify opportunities for upselling or cross-selling based on customer needs.</span></p></li><li data-start="1737" data-end="1809"><p data-start="1739" data-end="1809"><span style="font-size: 8pt;">Follow up on incoming leads and convert prospects into active clients.</span></p></li><li data-start="1810" data-end="1912"><p data-start="1812" data-end="1912"><span style="font-size: 8pt;">Work closely with internal teams (Sales, Logistics, and Operations) to ensure customer satisfaction.</span></p></li><li data-start="1913" data-end="2004"><p data-start="1915" data-end="2004"><span style="font-size: 8pt;">Keep CRM systems and account records up to date with client information and interactions.</span></p></li><li data-start="2005" data-end="2090"><p data-start="2007" data-end="2090"><span style="font-size: 8pt;">Monitor account performance and provide regular updates and feedback to management.</span></p></li></ul><h3 data-start="2097" data-end="2128"><span style="font-size: 8pt;"><strong data-start="2101" data-end="2128">What We're Looking For:</strong></span></h3><ul data-start="2130" data-end="2699"><li data-start="2130" data-end="2231"><p data-start="2132" data-end="2231"><span style="font-size: 8pt;">Proven experience in <span data-start="2153" data-end="2175">account management</span>, sales and <span data-start="2177" data-end="2197">customer service</span>, or a similar client-facing role.</span></p></li><li data-start="2232" data-end="2336"><p data-start="2234" data-end="2336"><span style="font-size: 8pt;">Strong communication and interpersonal skills, you're confident, personable, and relationship-driven.</span></p></li><li data-start="2337" data-end="2397"><p data-start="2339" data-end="2397"><span style="font-size: 8pt;">A natural problem-solver with a positive, can-do attitude.</span></p></li><li data-start="2398" data-end="2452"><p data-start="2400" data-end="2452"><span style="font-size: 8pt;">Highly organised with excellent attention to detail.</span></p></li><li data-start="2453" data-end="2538"><p data-start="2455" data-end="2538"><span style="font-size: 8pt;">Commercially aware, with an ability to spot opportunities and contribute to growth.</span></p></li><li data-start="2539" data-end="2609"><p data-start="2541" data-end="2609"><span style="font-size: 8pt;">Comfortable working with order processing systems and CRM platforms.</span></p></li><li data-start="2610" data-end="2699"><p data-start="2612" data-end="2699"><span style="font-size: 8pt;">Experience in the food, hospitality, or franchise sector is a plus - but not essential.</span></p></li></ul><p data-start="3048" data-end="3274"><span style="font-size: 8pt;"><strong>If you're customer-focused, sales-savvy, and ready to take ownership of your client portfolio, <span data-start="3213" data-end="3226">apply now</span> and be part of something deliciously rewarding.</strong></span></p><div><span style="font-size: 8pt;"><strong>BBBH33577</strong></span></div></dd>