<p><span>At Missoma, we create jewellery designed to wear on repeat. Founded in 2007 by Marisa Hordern, we're proud pioneers of the demi-fine jewellery category, and today we're a globally recognised brand. We design distinctive yet wearable pieces for women who want quality and effortlessly put-together style, every single day.</span></p><p>We’re looking for a Supervisor to join our Marylebone<strong> </strong>team. If you’re passionate about delivering exceptional customer experiences, supporting team development, and helping shape a vibrant store culture, this could be the perfect opportunity for you.</p><p><strong>Why You’ll Love Working With Us</strong></p><p>At Missoma, we live by three core values:</p><ul><li><p><strong>Authentic…</strong>We value honesty, open feedback, and conscious sustainability. You’ll be part of a team that genuinely cares about people and the planet.</p></li><li><p><strong>Collaborative…</strong>Every voice matters. We foster inclusivity, creativity, and fun, working together to innovate and grow.</p></li><li><p><strong>Entrepreneurial…</strong>We think big and act boldly. You’ll be encouraged to bring ideas, take initiative, and make a real impact.</p></li></ul><p><strong>Your Role as Supervisor</strong></p><p>You’ll play a vital role in supporting the Store Manager and leading the team to deliver a seamless, inspiring customer experience. You’ll help drive sales, maintain brand standards, and ensure the store runs smoothly day-to-day.</p><p><em>Customer Experience &amp; Shopfloor Excellence:</em></p><ul><li><p>Be a Missoma ambassador, offering style advice, sharing product knowledge, and creating memorable customer moments.</p></li><li><p>Deliver exceptional service from first interaction to final purchase.</p></li><li><p>Build relationships with repeat customers and engage with them beyond the shop floor.</p></li><li><p>Maintain a beautifully presented store that reflects Missoma’s brand and values.</p></li><li><p>Handle customer feedback with empathy and efficiency.</p></li><li><p>Use in-store technology to enhance the customer journey.</p></li><li><p>Lead the team in capturing customer data for our CRM programme.</p></li></ul><p><em>Team Support &amp; Operations:</em></p><ul><li><p>Act as a key holder and ensure smooth store opening and closing procedures.</p></li><li><p>Support with recruitment, training, and team development.</p></li><li><p>Help manage stock, deliveries, audits, and inventory processes.</p></li><li><p>Motivate the team to meet daily, weekly, and monthly sales targets.</p></li><li><p>Maintain a clean, organised store environment front and back of house.</p></li></ul><p><strong>What You’ll Bring</strong></p><ul><li><p>You don’t need to tick every box, but here’s what will help you thrive:</p></li><li><p>1+ years’ experience in a senior sales or supervisor role, ideally in luxury retail or high-volume environments.</p></li><li><p>Proven ability to drive sales and support team development.</p></li><li><p>Strong organisational and administrative skills.</p></li><li><p>Familiarity with Microsoft Word &amp; Excel.</p></li><li><p>Excellent communication and interpersonal skills.</p></li><li><p>A proactive, positive, and approachable attitude.</p></li><li><p>A passion for Missoma’s brand, mission, and aesthetic.</p></li></ul><p><strong>What You’ll Get</strong></p><ul><li><p>Competitive salary</p></li><li><p>Retail commission scheme</p></li><li><p>Generous staff discount</p></li><li><p>Jewellery uniform allowance</p></li><li><p>Medicash Healthcare Cash Plan</p></li><li><p>Enhanced parental leave after 2 years of service</p></li><li><p>Endometriosis friendly employer</p></li></ul><p><strong>Ready to Step Into Something Brilliant?</strong></p><p>If you’re looking for a role where you can grow, lead, and be part of a brand that’s redefining jewellery, we’d love to hear from you.</p>