<div class="earcuposdescription"><div class="earcuposdescriptionnote"><p><strong><span data-contrast="auto">Location &amp;&nbsp;working arrangement</span></strong><span data-ccp-props="{}">&nbsp;</span></p><p><span data-contrast="auto">Nuneaton, UK | Permanent, full-time | Hybrid working</span><span data-ccp-props="{}">&nbsp;</span></p><p><span data-contrast="auto">We offer hybrid working, with an expectation that you'll be present at one of our Holland &amp; Barrett offices in Nuneaton (or another designated location) for a minimum of 2 days per week.</span><span data-ccp-props="{}">&nbsp;</span></p><p><span data-ccp-props="{}">This role can also be based in our London Office Network (Hybrid), with travel to Nuneaton also required.&nbsp;</span></p><p><strong><span data-contrast="auto">About the role</span></strong><span data-ccp-props="{}">&nbsp;</span></p><p><span data-contrast="auto">Help us make customer data work harder, creating more personalised experiences and smarter ways to connect with our customers.</span><span data-ccp-props="{}">&nbsp;</span></p><p><span data-contrast="auto">As our Senior Mar Tech Manager, you'll shape the technology and data capabilities behind our CRM and loyalty activity. You'll bring together customer data, automation, AI and personalisation to help us deliver more relevant experiences across email, app, web and loyalty channels, while improving how we measure performance and use our marketing technology.</span><span data-ccp-props="{}">&nbsp;</span></p><p><span data-contrast="auto">Working across CRM, Loyalty, Data, Technology and Digital Product teams, you'll turn customer and commercial opportunities into scalable technical solutions. You'll also guide our platform roadmap, strengthen integrations and help ensure our technology delivers meaningful value for the business and our customers.</span><span data-ccp-props="{}">&nbsp;</span></p><p><strong><span data-contrast="auto">What you'll be doing</span></strong><span data-ccp-props="{}">&nbsp;</span></p><ul><li><span data-contrast="auto">Own the marketing technology roadmap across platforms including Braze, Hightouch, customer data, AI decisioning, tracking, automation and integrations.</span><span data-ccp-props="{}">&nbsp;</span></li><li><span data-contrast="auto">Ensure first-party customer data is reliable, well governed and actionable across CRM, Loyalty, Paid Media, Web and App.</span><span data-ccp-props="{}">&nbsp;</span></li><li><span data-contrast="auto">Translate customer and commercial growth opportunities into scalable technical capabilities, automated journeys and decisioning solutions.</span><span data-ccp-props="{}">&nbsp;</span></li><li><span data-contrast="auto">Lead the technical enablement of AI, next-best-action capabilities and personalisation at scale.</span><span data-ccp-props="{}">&nbsp;</span></li><li><span data-contrast="auto">Improve platform performance, automation, adoption and ways of working to help teams activate customer experiences more efficiently.</span><span data-ccp-props="{}">&nbsp;</span></li><li><span data-contrast="auto">Manage technology partners and platform capabilities, identifying opportunities to improve value and effectiveness.</span><span data-ccp-props="{}">&nbsp;</span></li><li><span data-contrast="auto">Work with Data, Engineering, Digital Product and CRM teams to align technical priorities and deliver the capabilities needed to support customer growth.</span><span data-ccp-props="{}">&nbsp;</span></li><li><span data-contrast="auto">Track platform adoption, data quality, productivity and technology value to guide ongoing improvements.</span><span data-ccp-props="{}">&nbsp;</span></li></ul><p><strong><span data-contrast="auto">What you'll bring</span></strong><span data-ccp-props="{}">&nbsp;</span></p><ul><li><span data-contrast="auto">Significant experience in marketing technology, CRM or customer data platforms.</span><span data-ccp-props="{}">&nbsp;</span></li><li><span data-contrast="auto">Knowledge of customer data, integrations, tracking, tagging and measurement architecture.</span><span data-ccp-props="{}">&nbsp;</span></li><li><span data-contrast="auto">Experience with enterprise CRM or customer data platforms; Braze or Hightouch experience would be an advantage.</span><span data-ccp-props="{}">&nbsp;</span></li><li><span data-contrast="auto">An understanding of AI-driven decisioning, personalisation and customer journey automation.</span><span data-ccp-props="{}">&nbsp;</span></li><li><span data-contrast="auto">The ability to translate commercial and customer needs into clear technical requirements and scalable solutions.</span><span data-ccp-props="{}">&nbsp;</span></li><li><span data-contrast="auto">Experience improving platform performance, automation and technology adoption.</span><span data-ccp-props="{}">&nbsp;</span></li><li><span data-contrast="auto">Strong cross-functional communication and stakeholder management skills, including experience working with technology teams and external vendors.</span><span data-ccp-props="{}">&nbsp;</span></li></ul><p><strong><span data-contrast="auto">Benefits</span></strong><span data-ccp-props="{}">&nbsp;</span></p><p><span data-contrast="auto">Holidays</span><span data-ccp-props="{}">&nbsp;</span></p><ul><li><span data-contrast="auto">33 days, including bank holidays</span><span data-ccp-props="{}">&nbsp;</span></li><li><span data-contrast="auto">Holiday purchase scheme</span><span data-ccp-props="{}">&nbsp;</span></li></ul><p><span data-contrast="auto">Health &amp; Wellbeing</span><span data-ccp-props="{}">&nbsp;</span></p><ul><li><span data-contrast="auto">24/7 Virtual GP access</span><span data-ccp-props="{}">&nbsp;</span></li><li><span data-contrast="auto">Private medical insurance – single cover</span><span data-ccp-props="{}">&nbsp;</span></li><li><span data-contrast="auto">Annual free at-home health testing kit (after 6 months' service)</span><span data-ccp-props="{}">&nbsp;</span></li><li><span data-contrast="auto">Access to our Employee Assistance Programme and a network of Mental Health First Aiders whenever you need support</span><span data-ccp-props="{}">&nbsp;</span></li></ul><p><span data-contrast="auto">Financial Wellbeing</span><span data-ccp-props="{}">&nbsp;</span></p><ul><li><span data-contrast="auto">Workplace pension with 5% employer contribution</span><span data-ccp-props="{}">&nbsp;</span></li><li><span data-contrast="auto">Life assurance (2x salary, after 6 months' service)</span><span data-ccp-props="{}">&nbsp;</span></li></ul><p><span data-contrast="auto">Reward</span><span data-ccp-props="{}">&nbsp;</span></p><ul><li><span data-contrast="auto">Annual bonus (subject to company and individual performance) up to 10%</span><span data-ccp-props="{}">&nbsp;</span></li><li><span data-contrast="auto">£50 colleague product allowance on Holland &amp; Barrett products (after 6 months' service)</span><span data-ccp-props="{}">&nbsp;</span></li></ul><p><span data-contrast="auto">Lifestyle &amp; Everyday Benefits</span><span data-ccp-props="{}">&nbsp;</span></p><ul><li><span data-contrast="auto">Access to cashback and discounts from a wide range of retailers</span><span data-ccp-props="{}">&nbsp;</span></li><li><span data-contrast="auto">25% colleague discount, available in store and online</span><span data-ccp-props="{}">&nbsp;</span></li><li><span data-contrast="auto">Free Wellhub membership, with discounted access to gyms, studios and premium wellbeing apps</span><span data-ccp-props="{}">&nbsp;</span></li><li><span data-contrast="auto">Cycle to Work scheme</span><span data-ccp-props="{}">&nbsp;</span></li></ul><p><strong><span data-contrast="auto">About Holland &amp; Barrett</span></strong><span data-ccp-props="{}">&nbsp;</span></p><p><span data-contrast="auto">For over 150 years, Holland &amp; Barrett has helped people take steps towards better health and wellness. Our purpose is to make health and wellness a way of life for everyone, adding quality years to life.</span><span data-ccp-props="{}">&nbsp;</span></p><p><span data-contrast="auto">We combine knowledge, evidence and human connection to make wellness simpler and more accessible. Join us and help build the technology that enables us to deliver more relevant customer experiences and support people on their individual wellness journeys.</span><span data-ccp-props="{}">&nbsp;</span></p><p><strong><span data-contrast="auto">Inclusion &amp; accessibility statement</span></strong><span data-ccp-props="{}">&nbsp;</span></p><p><span data-contrast="auto">We want everyone to feel welcome at Holland &amp; Barrett. We value different experiences, perspectives and abilities, and encourage applications from people of all backgrounds. If you need adjustments or support during the recruitment process, please let us know.</span><span data-ccp-props="{}">&nbsp;</span></p><p>&nbsp;</p><p><span data-ccp-props="{}">#LI-HYBRID #LI-JK2</span></p><p>&nbsp;</p><p><span data-ccp-props="{}">&nbsp;</span></p></div></div>