Account Manager
Full Time
John Lewis, Brent Cross Shopping Centre
Competitive
Job Description

<div class="external-paneltrix-content external-paneltrix-content--colored external-paneltrix-content--lead-in" id="external-jobs-show-description"><script type="application/json" id="js-react-on-rails-context">{"railsEnv":"production","inMailer":false,"i18nLocale":"en","i18nDefaultLocale":"en","rorVersion":"13.0.2","rorPro":false,"href":"https://careers.elemis.com/en/postings/e29c81e9-d00d-4dc3-a697-9e636e4194c0","location":"/en/postings/e29c81e9-d00d-4dc3-a697-9e636e4194c0","scheme":"https","host":"careers.elemis.com","port":null,"pathname":"/en/postings/e29c81e9-d00d-4dc3-a697-9e636e4194c0","search":null,"httpAcceptLanguage":"en-US,en;q=0.9","serverSide":false}</script><div id="External::Careerspage::Renderrichtrixcontent-react-component-3d2f8757-4653-4c22-b7a2-4353f8cba12d"><div><div><!--block--><strong>At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B Corp. Today, ELEMIS operates across multiple markets, with strong presences in both the UK and U.S., and a growing international footprint.<br></strong><br></div><div><!--block--><strong>Our award-winning products and treatments blend nature’s finest botanicals with advanced scientific innovation, delivering high-touch luxury experiences that are thoughtfully tailored to each individual. We welcome applicants of all genders, backgrounds, and experiences, and are committed to creating an inclusive environment where everyone can thrive.</strong><br><br></div><div><!--block-->As an <strong>Account Manager</strong>, you will play a key role in driving strong sales performance and delivering exceptional client experiences on counter. Working closely with your team and retail partners, you will support both treatment (where applicable) and retail performance through client engagement, product expertise, and brand advocacy.</div></div></div><script type="application/json" class="js-react-on-rails-component" data-component-name="External::Careerspage::Renderrichtrixcontent" data-dom-id="External::Careerspage::Renderrichtrixcontent-react-component-3d2f8757-4653-4c22-b7a2-4353f8cba12d">{"htmlString":"\u003cdiv\u003e\n\u003c!--block--\u003e\u003cstrong\u003eAt ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B Corp. 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class="external-definition-list hide-at-sm-block" id="external-jobs-show-meta-mobile"><dt class="pinpoint-job-sidebar--department">Department</dt><dd class="pinpoint-job-sidebar--department">Retail</dd><dt class="pinpoint-job-sidebar--employmenttype">Employment Type</dt><dd class="pinpoint-job-sidebar--employmenttype">Permanent - Full Time</dd><dt class="pinpoint-job-sidebar--location">Location</dt><dd class="pinpoint-job-sidebar--location">John Lewis, Brent Cross Shopping Centre</dd><dt class="pinpoint-job-sidebar--workplace-type">Workplace type</dt><dd class="pinpoint-job-sidebar--workplace-type">Onsite</dd></dl><h2 class="external-panelheading" id="responsibilities-heading">What You Will Do</h2><div class="external-paneltrix-content external-paneltrix-content--colored" id="responsibilities-body"><div id="External::Careerspage::Renderrichtrixcontent-react-component-af7131f0-96e2-4778-86ab-4da7caa88dc8"><div><div><!--block--><strong>Drive sales performance</strong></div><ul><li><!--block-->Contribute to achieving sales targets through strong personal performance</li><li><!--block-->Use sales insights and feedback to identify opportunities to improve results</li><li><!--block-->Support initiatives that drive footfall, client retention, and average transaction value (ATV)</li><li><!--block-->Maximise every client interaction to support overall counter success</li></ul><div><!--block--><strong>Support and develop the team</strong></div><ul><li><!--block-->Support the team in delivering excellent client experiences and product knowledge</li><li><!--block-->Provide day-to-day coaching and feedback to strengthen team performance</li><li><!--block-->Contribute to performance conversations and highlight development opportunities</li><li><!--block-->Encourage ongoing learning through knowledge sharing and training support</li><li><!--block-->Foster a positive, collaborative, and inclusive team environment</li><li><!--block-->Support the smooth day-to-day running of the counter, including rota contribution where needed</li></ul><div><!--block--><strong>Deliver treatment excellence</strong></div><ul><li><!--block-->Support the delivery of high-quality, results-driven treatment experiences</li><li><!--block-->Assist in ensuring smooth and efficient operation of treatment areas</li><li><!--block-->Maintain exceptional standards of hygiene, professionalism, and compliance</li><li><!--block-->Champion a seamless client journey from booking to follow-up</li><li><!--block-->Monitor feedback and performance metrics to support continuous improvement</li><li><!--block-->Collaborate with cross-functional teams to ensure consistent service delivery</li></ul><div><!--block--><strong>Build and nurture relationships</strong></div><ul><li><!--block-->Deliver personalised consultations and exceptional service experiences</li><li><!--block-->Build strong client relationships through follow-ups and tailored skincare advice</li><li><!--block-->Support in-store events and activations to attract and engage clients</li><li><!--block-->Develop strong working relationships with retail partners and store teams</li><li><!--block-->Represent ELEMIS with professionalism, building trust with clients and colleagues</li><li><!--block-->Collaborate with internal teams to support brand initiatives and commercial success</li></ul><div><!--block--><strong>Drive counter and brand excellence</strong></div><ul><li><!--block-->Maintain high standards of merchandising, presentation, and hygiene</li><li><!--block-->Support stock management, audits, and accurate product handling</li><li><!--block-->Contribute to promotional activity and in-store events to drive brand awareness</li><li><!--block-->Ensure compliance with ELEMIS and partner brand standards</li></ul><div><!--block--><strong>Work sustainably and responsibly</strong></div><ul><li><!--block-->Support ELEMIS sustainability commitments in all daily activities</li><li><!--block-->Encourage practices that minimise waste and environmental impact</li></ul></div></div><script type="application/json" class="js-react-on-rails-component" data-component-name="External::Careerspage::Renderrichtrixcontent" data-dom-id="External::Careerspage::Renderrichtrixcontent-react-component-af7131f0-96e2-4778-86ab-4da7caa88dc8">{"htmlString":"\u003cdiv\u003e\n\u003c!--block--\u003e\u003cstrong\u003eDrive sales performance\u003c/strong\u003e\n\u003c/div\u003e\u003cul\u003e\n\u003cli\u003e\n\u003c!--block--\u003eContribute to achieving sales targets through strong personal performance\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eUse sales insights and feedback to identify opportunities to improve results\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eSupport initiatives that drive footfall, client retention, and average transaction value (ATV)\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eMaximise every client interaction to 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Working at Elemis

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100 - 1,000+ Employees
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Elemis is a British luxury skincare brand founded in London in 1989. Known for its award‑winning anti‑ageing and spa products, it combines natural botanical actives with scientific innovation and holistic aromatherapy to deliver clinically effective skin wellness globally.

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