<!-- Introduction --><div class="feature-text"><h2> Your new role</h2><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">Are you detail-oriented, customer-focused, and passionate about excellent care/support at all times? We're looking for a proactive and organised individual to join our team in a vital support role that bridges the gap between our customers, suppliers, and finance partners.</p></div><!-- Responsibilities --><div><h3>What you'll be doing</h3><ul style="margin:0px 0px 0px 20px;padding:0px 0px 0px 20px;"><li style="list-style-type:disc;font-size:10.5pt;font-family:Arial, sans-serif;color:rgb(51,51,51);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin:0px 0px 5px;padding:0px;"><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">Responsibilities / Accountabilities:</p></li><li style="list-style-type:disc;font-size:10.5pt;font-family:Arial, sans-serif;color:rgb(51,51,51);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin:0px 0px 5px;padding:0px;"><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">After completing your training, you’ll step into a flexible hybrid role—spending 3 days in the office and 2 days working from the comfort of your home</p></li><li style="list-style-type:disc;font-size:10.5pt;font-family:Arial, sans-serif;color:rgb(51,51,51);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin:0px 0px 5px;padding:0px;"><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">To ensure prompt and accurate data input</p></li><li style="list-style-type:disc;font-size:10.5pt;font-family:Arial, sans-serif;color:rgb(51,51,51);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin:0px 0px 5px;padding:0px;"><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">To liaise effectively with finance companies and suppliers</p></li><li style="list-style-type:disc;font-size:10.5pt;font-family:Arial, sans-serif;color:rgb(51,51,51);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin:0px 0px 5px;padding:0px;"><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">To provide customers with excellent care/support at all times</p></li><li style="list-style-type:disc;font-size:10.5pt;font-family:Arial, sans-serif;color:rgb(51,51,51);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin:0px 0px 5px;padding:0px;"><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">Answering inbound enquiries from customers via telephone or email and provide and accurate response.</p></li><li style="list-style-type:disc;font-size:10.5pt;font-family:Arial, sans-serif;color:rgb(51,51,51);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin:0px 0px 5px;padding:0px;"><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">Running daily reports and reconciling daily banking ensuring all anomalies are followed up to a conclusion</p></li><li style="list-style-type:disc;font-size:10.5pt;font-family:Arial, sans-serif;color:rgb(51,51,51);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin:0px 0px 5px;padding:0px;"><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">Checking and processing returned customer finance agreements</p></li><li style="list-style-type:disc;font-size:10.5pt;font-family:Arial, sans-serif;color:rgb(51,51,51);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin:0px 0px 5px;padding:0px;"><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">Ensure compliance at all times with internal policies / procedures and regulatory requirements</p></li></ul></div><!-- Ideal Candidate --><div><h3>The role is for you if...</h3><ul style="margin:0px 0px 0px 20px;padding:0px 0px 0px 20px;"><li style="list-style-type:disc;font-size:10.5pt;font-family:Arial, sans-serif;color:rgb(51,51,51);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin:0px 0px 5px;padding:0px;"><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">To be organised and be able to work to a dead line</p></li><li style="list-style-type:disc;font-size:10.5pt;font-family:Arial, sans-serif;color:rgb(51,51,51);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin:0px 0px 5px;padding:0px;"><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">To be confident and able to communicate with customers over the telephone and email</p></li><li style="list-style-type:disc;font-size:10.5pt;font-family:Arial, sans-serif;color:rgb(51,51,51);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin:0px 0px 5px;padding:0px;"><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">Attention to detail</p></li><li style="list-style-type:disc;font-size:10.5pt;font-family:Arial, sans-serif;color:rgb(51,51,51);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin:0px 0px 5px;padding:0px;"><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">Reliable and trustworthy</p></li><li style="list-style-type:disc;font-size:10.5pt;font-family:Arial, sans-serif;color:rgb(51,51,51);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin:0px 0px 5px;padding:0px;"><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">Computer and keyboard skills</p></li><li style="list-style-type:disc;font-size:10.5pt;font-family:Arial, sans-serif;color:rgb(51,51,51);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin:0px 0px 5px;padding:0px;"><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">Customer service</p></li><li style="list-style-type:disc;font-size:10.5pt;font-family:Arial, sans-serif;color:rgb(51,51,51);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin:0px 0px 5px;padding:0px;"><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">Administration skills</p></li><li style="list-style-type:disc;font-size:10.5pt;font-family:Arial, sans-serif;color:rgb(51,51,51);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin:0px 0px 5px;padding:0px;"><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">Communication skills</p></li></ul></div><!-- Package Description --><div><h3>About DFS</h3><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">Did you know a DFS sofa is in one-third of Britain’s homes?&nbsp;</p><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">Since 1969, we’ve been creating, marketing, and selling sofas that reflect people’s unique styles and tastes. We’ve always led the market, bringing comfort and great design to communities both online and in person.</p><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">We’re the UK’s leading sofa retail specialist, but here’s the secret to our success - it’s our people. They’re at the heart of what we do, and together, they’re crafting us towards our ambitious future.</p></div><!-- Apply Button --><a href="https://apply.dfscareers.co.uk/members/?j=2512&amp;lang=en&amp;" class="btn btn-apply apply_bottom">Apply<i class="fas fa-chevron-right"></i></a>