<h3 class="theme-panel-header text-2xl pb-6 theme-vacancy-section-title">About the role</h3><p>Matalan is a leading UK and international omnichannel fashion and homeware retailer, on a mission to be the first choice for outstanding style, quality and value. With a large store network in excess of 270 UK and international stores and an integrated e-commerce platform, Matalan is a trusted brand which puts its customer at the heart of its business and delivers unrivalled product choice and exceptional style and quality to 11 million loyal shoppers every year. Matalan is famously committed to offering a compelling value focused fashion and home offering, that continues to help millions of UK household budgets go further.&nbsp;</p><p>&nbsp;</p><p><strong>Key Responsibilities</strong></p><p><strong>Support organic social delivery:</strong></p><p>• Deliver daily organic social activity across priority channels including Instagram, TikTok, Facebook, Pinterest, YouTube and emerging platforms.</p><p>• Maintain the content calendar so planned posts reflect marketing activity, trade priorities, seasonal moments and agreed campaign plans.</p><p>• Schedule and publish approved posts, checking copy, links, tags, timings and assets before they go live.</p><p>• Manage channel housekeeping, content uploads, caption drafting and hashtag research.</p><p>• Adapt content formats for each platform while following Matalan’s tone of voice and visual identity.</p><p>&nbsp;</p><p><strong>Content creation, filming and editing:</strong></p><p>• Create simple graphic assets, short-form video, Reels, TikToks, Stories and behind-the-scenes content using approved guidelines and templates.</p><p>• Film product launches, campaign moments, store activity, events and reactive opportunities, working with internal teams where needed.</p><p>• Edit platform-ready video with captions, music, transitions and simple text overlays.</p><p>• Produce quick-turnaround content in response to trends, customer conversations and product priorities.</p><p>• Keep content files, briefs, approvals and asset folders organised and easy for the wider team to access.</p><p>&nbsp;</p><p><strong>Monitoring, community and channel support:</strong></p><p>• Monitor comments, messages, mentions and tagged content, flagging opportunities, risks and customer queries to the right teams.</p><p>• Draft community responses in line with agreed guidance and escalate sensitive or reputational issues where required.</p><p>• Track competitor activity, creator formats and platform updates to identify new content ideas.</p><p>• Share relevant channel observations with the Social Media Manager and wider marketing team.</p><p>&nbsp;</p><p><strong>Stakeholder support:</strong></p><p>• Work with internal and external partners to support smooth social delivery, including:</p><p>• Social, PR and influencer teams</p><p>• Brand, creative and content teams</p><p>• Product, trade and commercial teams</p><p>• Online, store and events teams where relevant</p><p>• External partners, creators and agencies where required</p><p>&nbsp;</p><p><strong>Reporting and continuous improvement:</strong></p><p>• Pull key metrics from platform insights, scheduling tools and social listening reports for weekly, monthly and campaign updates.</p><p>• Share initial observations on performance, customer response and channel trends to inform future planning.</p><p>• Bring platform updates, social best practice and content inspiration into team discussions.</p><p>• Support budget tracking for Social activity, including raising purchase orders, monitoring spend and keeping records accurate.</p><div class="absolute bottom-2 right-2"><button onclick="scrollToTop()" class="theme-primary p-2 rounded-lg flex"> <i translate="no" class="material-symbols-outlined"> arrow_upward </i> </button></div>