<p class="customHTML"><strong class="customHTML">R<span class="customHTML" style="font-family:arial, helvetica, sans-serif; font-size:12pt">estaurant Manager – Cheltenham </span></strong></p><p class="customHTML"><span class="customHTML" style="font-family:arial, helvetica, sans-serif; font-size:12pt">Webbs is an award-winning garden centre retailer with four stores and a growing ecommerce business. Our stores are premium garden centres with exceptional indoor and outdoor horticulture departments, a range of quality gifts, homeware, furniture and clothing. Our high-quality restaurants offer freshly prepared, <span class="jobDetsMarker" style="display:none;"></span><span class="jobDetsMarker"></span><span class="jobDetsMarker"></span>seasonally changing menus.</span></p><p class="customHTML"><span class="customHTML" style="font-family:arial, helvetica, sans-serif; font-size:12pt">We're an independent family business with a great team of people. </span><span class="customHTML" style="font-family:arial, helvetica, sans-serif; font-size:12pt">At Webbs our values are Team, Trust, Environment, Family and Personality. We have an excellent workplace culture with a focus on fun and wellbeing whilst we work hard to get the job done together. We’re proud to have won national awards including Best UK Workplace 2023, Best UK Workplace for Women 2023 and Excellence in Wellbeing awards 2023.</span></p><p class="customHTML"><span class="customHTML" style="font-family:arial, helvetica, sans-serif; font-size:12pt">We have a fantastic opportunity for an experienced Restaurant Manager to join our Hospitality team at our Cheltenham store.</span></p><p class="customHTML"><span class="customHTML" style="font-family:arial, helvetica, sans-serif; font-size:12pt">&nbsp;As Restaurant Manager, you will hold full accountability for the performance of the restaurant. Rather than managing day‑to‑day shifts, you will lead through your Assistant Managers, developing them, empowering them, and ensuring they deliver consistently high standards across food, service, and safety.</span></p><p class="customHTML"><span class="customHTML" style="font-family:arial, helvetica, sans-serif; font-size:12pt">You will set the tone for excellence, build capability across the leadership team, and ensure the restaurant operates efficiently, safely, and in line with Webbs’ values and brand standards.</span></p><p class="customHTML"><span class="customHTML" style="font-family:arial, helvetica, sans-serif; font-size:12pt">&nbsp;Key responsibilities:</span></p><ul class="customHTML"><li class="customHTML"><span class="customHTML" style="font-family:arial, helvetica, sans-serif; font-size:12pt">Lead, coach, and develop Assistant Managers and build strong succession.</span></li><li class="customHTML"><span class="customHTML" style="font-family:arial, helvetica, sans-serif; font-size:12pt">Manage performance, absence, and disciplinary matters.</span></li><li class="customHTML"><span class="customHTML" style="font-family:arial, helvetica, sans-serif; font-size:12pt">Create a high‑performance, values‑driven culture with effective training and communication.</span></li><li class="customHTML"><span class="customHTML" style="font-family:arial, helvetica, sans-serif; font-size:12pt">Uphold service, food safety, allergen, hygiene, and H&amp;S standards.</span></li><li class="customHTML"><span class="customHTML" style="font-family:arial, helvetica, sans-serif; font-size:12pt">Maintain a safe, clean, compliant restaurant with a 5‑star Food Hygiene rating.</span></li><li class="customHTML"><span class="customHTML" style="font-family:arial, helvetica, sans-serif; font-size:12pt">Ensure accurate, appealing menus, signage, and promotions.</span></li><li class="customHTML"><span class="customHTML" style="font-family:arial, helvetica, sans-serif; font-size:12pt">Monitor customer experience and resolve complaints promptly.</span></li><li class="customHTML"><span class="customHTML" style="font-family:arial, helvetica, sans-serif; font-size:12pt">Own labour, cost control, and overall restaurant performance.</span></li><li class="customHTML"><span class="customHTML" style="font-family:arial, helvetica, sans-serif; font-size:12pt">Lead forecasting, budgeting, and wage planning.</span></li><li class="customHTML"><span class="customHTML" style="font-family:arial, helvetica, sans-serif; font-size:12pt">Oversee stock control, ordering, and stocktakes.</span></li><li class="customHTML"><span class="customHTML" style="font-family:arial, helvetica, sans-serif; font-size:12pt">Drive upselling and commercial growth.</span></li><li class="customHTML"><span class="customHTML" style="font-family:arial, helvetica, sans-serif; font-size:12pt">Lead recruitment, induction, and rota planning.</span></li><li class="customHTML"><span class="customHTML" style="font-family:arial, helvetica, sans-serif; font-size:12pt">Work collaboratively across departments and the wider food leadership team.</span></li><li class="customHTML"><span class="customHTML" style="font-family:arial, helvetica, sans-serif; font-size:12pt">Support menu launches, service improvements, and change initiatives.</span></li><li class="customHTML"><span class="customHTML" style="font-family:arial, helvetica, sans-serif; font-size:12pt">Contribute to cross‑site projects and provide data for reporting.</span></li></ul><p class="customHTML"><span class="customHTML" style="font-family:arial, helvetica, sans-serif; font-size:12pt">&nbsp;The successful candidate will have experience of:</span></p><ul class="customHTML"><li class="customHTML"><span class="customHTML" style="font-family:arial, helvetica, sans-serif; font-size:12pt">Level 2 and Level 3 Food Safety.</span></li><li class="customHTML"><span class="customHTML" style="font-family:arial, helvetica, sans-serif; font-size:12pt">At least 1 years’ experience as a Restaurant Manager or equivalent.</span></li><li class="customHTML"><span class="customHTML" style="font-family:arial, helvetica, sans-serif; font-size:12pt">Proven ability to lead, motivate, and develop teams.</span></li><li class="customHTML"><span class="customHTML" style="font-family:arial, helvetica, sans-serif; font-size:12pt">Strong understanding of people management processes and policies.</span></li><li class="customHTML"><span class="customHTML" style="font-family:arial, helvetica, sans-serif; font-size:12pt">Excellent communication and confident decision‑making skills.</span></li><li class="customHTML"><span class="customHTML" style="font-family:arial, helvetica, sans-serif; font-size:12pt">Customer‑focused with strong complaint‑resolution skills.</span></li><li class="customHTML"><span class="customHTML" style="font-family:arial, helvetica, sans-serif; font-size:12pt">Highly organised, resilient, and able to manage conflicting priorities.</span></li><li class="customHTML"><span class="customHTML" style="font-family:arial, helvetica, sans-serif; font-size:12pt">Strong analytical and numerical skills for costings, rotas, and stock control.</span></li><li class="customHTML"><span class="customHTML" style="font-family:arial, helvetica, sans-serif; font-size:12pt">IT literate (Microsoft Office, MS Teams).</span></li></ul><p class="customHTML"><span class="customHTML" style="font-family:arial, helvetica, sans-serif; font-size:12pt">&nbsp;&nbsp;Desirable Experience:</span></p><ul class="customHTML"><li class="customHTML"><span class="customHTML" style="font-family:arial, helvetica, sans-serif; font-size:12pt">Experience with varied EPOS/till systems.</span></li><li class="customHTML"><span class="customHTML" style="font-family:arial, helvetica, sans-serif; font-size:12pt">Knowledge of the Opus platform.</span></li><li class="customHTML"><span class="customHTML" style="font-family:arial, helvetica, sans-serif; font-size:12pt">Ability to demonstrate Webbs’ values: Genuine, Caring, Experts.</span></li></ul><p class="customHTML"><span class="customHTML" style="font-family:arial, helvetica, sans-serif; font-size:12pt">This is permanent role, working 39.5 hours per week.</span></p><p class="customHTML"><span class="customHTML" style="font-family:arial, helvetica, sans-serif; font-size:12pt">The role is based at our store in Cheltenham and so living within a reasonable commuting distance is a must.</span></p><p class="customHTML"><span class="customHTML" style="font-family:arial, helvetica, sans-serif; font-size:12pt">Our reward package includes a generous benefits package including colleague discounts, life insurance, pension scheme and free parking.</span></p><p class="customHTML"><span class="customHTML" style="font-family:arial, helvetica, sans-serif; font-size:12pt">If you'd like to join our fun, friendly Webbs team then we would love to hear from you! Simply click the "Apply Online" button to begin your application.</span></p><p class="customHTML"><span class="customHTML" style="font-family:arial, helvetica, sans-serif; font-size:12pt">Job Types: Permanent, Full Time</span></p><p class="customHTML"><span class="customHTML" style="font-family:arial, helvetica, sans-serif; font-size:12pt">&nbsp;Annnual Salary: £3O,000 Depending on experience</span></p>