<div class="col-span-12 desktop:col-span-10 desktop:col-start-2 ng-tns-c2612033249-2 ng-star-inserted"><div class="ng-tns-c2612033249-2"><div class="flex flex-col-reverse tablet:flex-row tablet:gap-12 ng-tns-c2612033249-2"><div id="job-desription" class="INHERIT DEFAULT-UL basis-0 flex-grow ng-tns-c2612033249-2"><p>As a<strong> Post Office Manager</strong> at Ryman, you’ll take full ownership of your branch, leading your team to deliver outstanding customer service while driving sales, profitability and operational excellence.</p><p>This is a hands-on leadership role where you’ll be visible on the shop floor, building a high-performing team, making commercial decisions and ensuring every part of the Post Office operation runs smoothly, safely and compliantly.</p><p>You’ll balance people, performance and precision – from managing financial KPIs and counter discrepancies to developing your team and creating an experience that keeps customers coming back.</p><p><strong>What you’ll be doing</strong></p><ul><li>Be a passionate ambassador for Ryman, the Theo Paphitis Retail Group and Post Office, bringing our brands and values to life for customers and colleagues.</li><li>Take full ownership of your branch, with accountability for its overall performance, standards and customer experience.</li><li>Create a customer-first culture where every colleague understands how to deliver knowledgeable, friendly and efficient service.</li><li>Confidently handle customer complaints and challenges, turning difficult situations into opportunities to build loyalty.</li><li>Lead, motivate and inspire your team to drive sales, profitability and customer satisfaction.</li><li>Set clear expectations around sales and KPIs, helping your team understand what success looks like and supporting them to exceed targets.</li><li>Recognise great performance and celebrate success, creating an environment where colleagues feel valued and motivated.</li><li>Manage controllable costs, wages and resources effectively, ensuring the branch operates within agreed budgets.</li><li>Keep a close eye on financial performance, including wages and counter discrepancies, taking action where needed.</li><li>Recruit, develop and retain talented colleagues who reflect the values and behaviours of Ryman, TPRG and Post Office.</li><li>Build strong relationships with your team, neighbouring stores, the Ryman Retail Support Centre and Post Office Ltd partners.</li><li>Create a positive working environment that supports colleague engagement, retention and attendance.</li><li>Manage employee relations matters, including investigations and disciplinaries, confidently and fairly in line with company policies.</li><li>Plan resources effectively to make sure the branch is staffed and equipped to deliver great customer and commercial results.</li><li>Ensure all Ryman and Post Office systems are used accurately, securely and consistently.</li><li>Maintain high standards of till operation, cash handling, customer care and loss prevention.</li><li>Build exceptional product and service knowledge across the team, ensuring colleagues are confident in recommending the right products and services.</li><li>Spot opportunities to increase sales by recommending relevant additional products and services.</li><li>Hold regular one-to-ones and annual performance reviews, creating open two-way communication across the team.</li><li>Build a strong coaching and development culture, helping colleagues reach their potential and creating a talent pipeline for the wider business.</li><li>Attend meetings and training, bringing new ideas and best practice back into the branch.</li><li>Take full accountability for the safety and security of your people, customers and property, ensuring the branch operates in line with all relevant policies and procedures.</li><li>Be the kind of leader who rolls up their sleeves, gets involved and makes things happen.</li></ul><p><strong>What you’ll bring</strong></p><ul><li>A strong background in team management, ideally within a retail, Post Office or similarly regulated customer-facing environment.</li><li>A genuine passion for delivering exceptional customer service.</li><li>Enthusiasm for the Ryman and Post Office brands and the wider Theo Paphitis Retail Group.</li><li>A proven ability to lead, motivate and develop a team to achieve strong results.</li><li>Commercial awareness and confidence managing sales, KPIs, budgets and controllable costs.</li><li>A confident approach to maximising sales opportunities and improving branch performance.</li><li>Strong communication and collaboration skills, with the ability to build positive relationships at every level.</li><li>Excellent organisational skills and the ability to manage multiple priorities and deadlines.</li><li>A proactive approach to problem-solving, with the confidence to make decisions and find effective solutions.</li><li>The resilience and adaptability to thrive in a fast-paced environment where every day is different.</li><li>A hands-on leadership style and a willingness to get stuck in wherever you’re needed.</li><li>A genuine commitment to coaching, developing and recognising your team.</li><li>The ability to manage challenging conversations and employee relations matters confidently and fairly.</li><li>Flexibility around working hours and location.</li><li>Most importantly, the ambition to lead a brilliant team and make your branch a place where customers and colleagues want to be.</li></ul><p><strong>What’s in it for you?</strong></p><ul><li>Competitive salary with the opportunity to earn company bonus, company pension (with enhancement options), and a referral scheme.</li><li>Generous holiday allowance plus an extra wellbeing day to recharge.</li><li>Tailored training, structured career progression, and funded apprenticeship programmes.</li><li>Exclusive discounts across all group brands (Ryman, Robert Dyas, Boux Avenue), Cycle2Work scheme, and access to mental health first aiders and wellness support.</li><li>A collaborative team with recognition awards and regular social events.</li></ul><p><strong>About Ryman</strong></p><p>With over 130 years of heritage, Ryman is the UK’s go-to destination for stationery, office supplies, and tech. Operating over 200 stores alongside a thriving digital presence, we are proud to be part of the Theo Paphitis Retail Group (including Robert Dyas, Boux Avenue, and London Graphic Centre).</p><p>We are a resilient, innovative, and customer-first business. We believe in equipping our people with the tools they need to grow, thrive, and succeed.</p><p><em><strong>Ryman is an equal opportunities employer. We celebrate diversity and are committed to building an inclusive environment where everyone can be themselves at work.</strong></em></p></div><div class="mb-[20px] tablet:mt-0 tablet:mb-0 tablet:w-[332px] mobile:w-full ng-tns-c2612033249-2"><job-description-card class="ng-tns-c2612033249-2"><div class="w-full mb-[20px] tablet:mb-0 border-1 border-neutral-200 bg-neutral-25 rounded-md shadow-300 group" style="font-family: Montserrat;"><!----><div class="h-[192px] w-full ng-star-inserted"><div class="overflow-hidden rounded-t-md"><img class="h-[192px] w-full object-cover group-hover:scale-110 duration-500 transition-transform" src="https://talosatscareerssites.blob.core.windows.net/cpb-site-assets/3159/vacancy-images/12a3df46-1ebf-403f-870f-3e57b2b46bc4-Ryman%20Deputy%20Manager_Store%20Manager%20Vacancy%20Header%201%20.png" alt="Store Manager"></div></div><!----><div class="flex flex-1 h-[1px] bg-neutral-200 mx-6 ng-star-inserted"></div><!----><div class="p-5 tablet:p-8"><div class="flex flex-col gap-5"><div class="paragraph-2 font-semibold"> Post Office Store Manager </div><div class="flex gap-2 items-start ng-star-inserted"><div class="mt-[2px]"><i class="fak fa-talos-location-pin fa-xl text-neutral-400"></i></div><div class="flex flex-col items-start"><div class="ng-star-inserted"><p class="paragraph-2 font-medium text-neutral-600 ng-star-inserted axiom1-0 axiom-scraped-1" style="font-family: Montserrat;"> Kensington, Greater London, United Kingdom </p><!----></div><div class="ng-star-inserted"><p class="paragraph-3 text-4 ng-star-inserted" style="font-family: Montserrat;"> W8 7RG </p><!----></div><!----><!----></div></div><!----><div class="flex gap-2 ng-star-inserted"><div class="items-start mt-[2px]"><i class="fak fa-talos-dollar fa-xl text-neutral-400"></i></div><span class="paragraph-2 font-medium text-neutral-600 axiom2-0 axiom-scraped-2"> £31,219.50per year <!----></span></div><!----><div class="flex gap-2 items-center ng-star-inserted"><i class="fak fa-talos-clock fa-xl text-neutral-400"></i><span class="paragraph-2 font-medium text-neutral-600 axiom3-0 axiom-scraped-3"> Permanent - Full-time </span></div><!----><div class="border-b border-neutral-200 w-full"></div><div class="flex flex-col flex-wrap mt-5 ng-star-inserted"><p class="paragraph-1 text-neutral-500 min-w-fit ng-star-inserted" style="font-family: Montserrat;"> Brand </p><p class="mb-5 paragraph-2 font-medium text-neutral-600 ng-star-inserted" style="font-family: Montserrat;"> Ryman </p><p class="paragraph-1 text-neutral-500 min-w-fit ng-star-inserted" style="font-family: Montserrat;"> Store Name </p><p class="mb-5 paragraph-2 font-medium text-neutral-600 ng-star-inserted" style="font-family: Montserrat;"> Kensington </p><p class="paragraph-1 text-neutral-500 min-w-fit ng-star-inserted" style="font-family: Montserrat;"> Hours </p><p class="mb-5 paragraph-2 font-medium text-neutral-600 ng-star-inserted" style="font-family: Montserrat;"> 37.5 </p><p class="paragraph-1 text-neutral-500 min-w-fit ng-star-inserted" style="font-family: Montserrat;"> Working Pattern </p><p class="mb-5 paragraph-2 font-medium text-neutral-600 ng-star-inserted" style="font-family: Montserrat;"> Weekdays and Weekends </p><!----></div><!----><!----><!----><!----></div></div></div></job-description-card><job-documents class="ng-tns-c2612033249-2"><!----></job-documents><div class="mt-8 mb-6 w-full border-t-1 border-neutral-200 ng-tns-c2612033249-2 ng-star-inserted"></div><p class="paragraph-1 ng-tns-c2612033249-2 ng-star-inserted">Share this vacancy</p><div class="flex flex-row mt-2 gap-[1.5rem] ng-tns-c2612033249-2 ng-star-inserted"><button type="button" class="h-[44px] tooltip-subject justify-center flex items-center px-5 py-2 border-1 border-neutral-200 rounded group ng-tns-c2612033249-2 hover:bg-neutral-50 active:bg-neutral-200 focus:bg-neutral-200 ng-star-inserted" id="copyLinkShareButton"><i class="ng-tns-c2612033249-2 fak fa-link text-6 text-neutral-500 group-hover:text-neutral-500"></i><div class="tooltip bottom-[5rem] points-bottom ng-tns-c2612033249-2"><div class="tooltip-content whitespace-nowrap ng-tns-c2612033249-2"><p class="font-primary ng-tns-c2612033249-2"> Copy link to clipboard </p></div></div></button><!----><button type="button" class="h-[44px] tooltip-subject justify-center flex items-center px-5 py-2 border-1 border-neutral-200 rounded group ng-tns-c2612033249-2 hover:bg-neutral-50 active:bg-neutral-200 focus:bg-neutral-200 ng-star-inserted" id="emailShareButton"><i class="ng-tns-c2612033249-2 fak fa-mail text-6 text-neutral-500 group-hover:text-neutral-500"></i><div class="tooltip bottom-[5rem] points-bottom ng-tns-c2612033249-2"><div class="tooltip-content whitespace-nowrap ng-tns-c2612033249-2"><p class="font-primary ng-tns-c2612033249-2"> Share via Email </p></div></div></button><!----><button type="button" class="h-[44px] tooltip-subject justify-center flex items-center px-5 py-2 border-1 border-neutral-200 rounded group ng-tns-c2612033249-2 hover:bg-[#E7F4FF] focus:bg-[#B9DAF5] ng-star-inserted" id="linkedInShareButton"><i class="ng-tns-c2612033249-2 fak fa-linkedin text-6 text-neutral-500 group-hover:text-[#2771AC] group-focus:text-[#2771AC]"></i><div class="tooltip bottom-[5rem] points-bottom ng-tns-c2612033249-2"><div class="tooltip-content whitespace-nowrap ng-tns-c2612033249-2"><p class="font-primary ng-tns-c2612033249-2"> Share on LinkedIn </p></div></div></button><!----><button type="button" class="h-[44px] tooltip-subject justify-center flex items-center px-5 py-2 border-1 border-neutral-200 rounded group ng-tns-c2612033249-2 hover:bg-neutral-50 active:bg-neutral-200 focus:bg-neutral-200 ng-star-inserted" id="xShareButton"><i class="ng-tns-c2612033249-2 fak fa-x-1 text-6 text-neutral-500 group-hover:text-neutral-800"></i><div class="tooltip bottom-[5rem] points-bottom ng-tns-c2612033249-2"><div class="tooltip-content whitespace-nowrap ng-tns-c2612033249-2"><p class="font-primary ng-tns-c2612033249-2"> Share on X </p></div></div></button><!----><button type="button" class="h-[44px] tooltip-subject justify-center flex items-center px-5 py-2 border-1 border-neutral-200 rounded group ng-tns-c2612033249-2 hover:bg-[#D6DFF7] focus:bg-[#ACBADF] ng-star-inserted" id="facebookShareButton"><i class="ng-tns-c2612033249-2 fak fa-facebook text-6 text-neutral-500 group-hover:text-[#1840A8] group-focus:text-[#1840A8]"></i><div class="tooltip bottom-[5rem] points-bottom ng-tns-c2612033249-2"><div class="tooltip-content whitespace-nowrap ng-tns-c2612033249-2"><p class="font-primary ng-tns-c2612033249-2"> Share on Facebook </p></div></div></button><!----><!----></div><!----></div></div></div></div><!---->