<div data-v-0e62ab25="" class="flex xs12"><div data-v-0e62ab25=""><p id="isPasted" style="margin: 0px 0px 1em; padding: 0px;"><strong>Join us and help transform how we build relationships, partnerships and make impact.</strong></p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;">At YMCA Robin Hood Group, we're embarking on an exciting new chapter; we're looking for an ambitious, organised and influential person in a newly created role of Funding Operations &amp; CRM Manager.</p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;">We are looking for someone to lead the development of our Customer Relationship Management (CRM) approach and help us build stronger connections with donors, partners, supporters, communities and stakeholders.</p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;">This isn't just another database management role.</p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;">This is an opportunity to shape how we engage with the people and organisations who help us create lasting impact across housing, childcare, youth services, community development, health and wellbeing.</p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;">If you're passionate about systems, relationships, insight and delivering exceptional stakeholder experiences, we'd love to hear from you.</p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;"><strong>Role Highlights</strong></p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;"><strong>Job Title: Funding Operations &amp; CRM Manager</strong></p><p style="margin: 0px 0px 1em; padding: 0px;"><strong>Location:</strong> YMCA Newark &amp; Sherwood Community &amp; Activity Village with flexibility to work from home 1 day per week.</p><p style="margin: 0px 0px 1em; padding: 0px;"><strong>Salary:</strong>&nbsp; £37,000 per annum</p><p style="margin: 0px 0px 1em; padding: 0px;"><strong>Hours:</strong> 37.5 hours per week, Monday to Friday.</p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;"><strong>The Opportunity</strong></p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;">As our new Funding Operations and CRM Manager, you'll play a central role in transforming how we identify opportunities, nurture relationships and steward supporters.</p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;">You'll take ownership of our CRM platform, Salesforce, developing it into a powerful strategic tool that enables colleagues across the organisation to build meaningful relationships, generate income, secure partnerships and demonstrate impact.</p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;">Working closely with senior leaders, fundraisers, operational teams and external partners, you'll ensure we have the information, processes and insights needed to make better decisions and create exceptional experiences for everyone who supports our mission.</p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;"><strong>What You'll Be Doing:</strong></p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;"><strong>Shape our CRM Future</strong></p><ul type="disc"><li>Lead the development and optimisation of our CRM system.</li><li>Design and implement processes that improve efficiency, collaboration and insight.</li><li>Ensure high standards of data quality, governance and reporting.</li><li>Champion CRM adoption across the organisation.</li></ul><p style="margin: 0px 0px 1em; padding: 0px;"><strong>Drive Supporter and Partner Engagement</strong></p><ul type="disc"><li>Develop and manage stewardship journeys for donors, funders, partners and supporters.</li><li>Ensure every stakeholder receives a professional, personalised and engaging experience.</li><li>Support the development of long-term relationships that increase loyalty and income generation.</li></ul><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;"><strong>Turn Data into Action</strong></p><ul type="disc"><li>Produce meaningful reports, dashboards and analysis.</li><li>Identify trends, opportunities and risks.</li><li>Provide intelligence that supports fundraising, partnership development and strategic decision-making.</li></ul><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;"><strong>Enable Organisational Success</strong></p><ul type="disc"><li>Work across departments to embed relationship management best practice.</li><li>Influence colleagues and stakeholders to maximise CRM effectiveness.</li><li>Help build a culture where data, insight and relationships drive performance and impact.</li></ul><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;"><strong>This is the perfect role for you if you want to:</strong></p><ul type="disc"><li>Build something from the ground up.</li><li>Influence how an organisation manages its relationships.</li><li>Work alongside ambitious and passionate colleagues.</li><li>Use technology, insight and innovation to create real-world impact.</li><li>Contribute to a growing and forward-thinking development and strategic partnerships function.</li><li>See the direct impact of your work on young people, families and communities.</li></ul><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;"><strong>What we’d love you to bring to the role:</strong></p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><ul><li>Experience and confidence to managing complex systems and processes, including our current CRM, Salesforce.</li><li>Strategic and big picture thinking to achieve our aims and ambitions</li><li>Highly organised with excellent attention to detail.</li><li>Confident communicator who can influence and engage colleagues at all levels.</li><li>Passionate about creating outstanding supporter and stakeholder experiences.</li><li>Analytical, curious and motivated by using data to drive improvement.</li><li>Committed to helping us deliver greater social impact across our communities.</li></ul><p style="margin: 0px 0px 1em; padding: 0px;"><br><strong>What We Value</strong></p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;">We’re driven by our <strong>core values</strong> and we look for these in every member of our team:</p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><ul type="disc"><li><strong>We Seek Out</strong> – We’re always looking for ways to do better.</li><li><strong>We Welcome</strong> – We include, respect, and support everyone.</li><li><strong>We Inspire</strong> – We believe in every person’s potential.</li><li><strong>We Speak Out</strong> – We advocate for what’s right.</li><li><strong>We Serve Others</strong> – We act with compassion and purpose.</li></ul><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;">These values are more than just words—they shape how we work, lead, and serve.</p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;"><strong>Our North Star – What Guides Us</strong></p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;">Everything we do is inspired by our ambition that every child and young person we support:</p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><ul type="disc"><li>Builds the relationships that help them discover who they are</li><li>Develops the skills and confidence to shape their own life</li><li>Learns how to connect with and contribute to the world around them</li></ul><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;">Your leadership will play a vital role in achieving this mission.</p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;"><strong>Our Benefits</strong></p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;">We value your commitment and relentless dedication and have crafted a package of health &amp; well-being benefits. &nbsp;</p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;">Here’s some of what you can expect:</p><ul><li>23&nbsp;days annual leave (plus bank holidays), increasing to 38 days with 5 years’ service</li><li>Wellbeing package (after passing probation): 24/7 GP access, health/dental cashback, Employment Assistance Programme</li><li>Funded training, qualifications &amp; career progression across YMCA services</li><li>Quarterly Campfires – celebrating our impact across the organisation</li><li>Discounted YMCA childcare &amp; holiday clubs</li><li>£500 refer-a-friend bonus</li><li>Blue Light Card eligibility + 10% discount at YMCA Café and Malt Cross</li></ul><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;"><strong>Diversity &amp; Safer Recruitment</strong></p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;">YMCA Robin Hood Group is committed to <strong>equal opportunities</strong>, promoting <strong>diversity</strong>, and creating an <strong>inclusive culture</strong> where all staff can thrive.</p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;">Should you require any adjustments to support your full participation in our recruitment process, we would encourage you to share your needs with us so we can support you with your requirements. &nbsp;Please contact&nbsp;<a href="mailto:recruitment@ymcarhg.org">the</a> Recruitment team in the first instance.</p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;">We follow rigorous <strong>safer recruitment processes</strong> to ensure the protection of children, young people, and adults at risk. All applicants will be subject to enhanced DBS checks, reference checks, and thorough vetting as part of our commitment to safeguarding.</p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;"><strong>Ready to Apply?</strong></p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;"><strong>If you're ready to combine strategy, systems, data and people to help us achieve more for the communities we serve, we'd love to hear from you.</strong></p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;">Please share your CV with us!!</p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;"><strong>What Happens Next?</strong></p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;">We reserve the right to close the position earlier than advertised if required.</p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;">Due to the large number of applications we receive, we will be unable to provide specific feedback on why you may not have been shortlisted.</p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;">For an informal conversation before applying, please reach out to us and we would be delighted to help.</p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p></div></div>