<div class="container-fluid iCIMSJobsTable"><div class="row"><div class="col-xs-12 title"><div id="iCIMSHeader" tabindex="-1"><h1 class="iCIMSHeader axiom0-0 axiom-scraped-0">Free People Wholesale Operations Coordinator</h1></div></div><div class="col-xs-6 header left"><span class="sr-only field-label">Location</span><span class=" axiom1-0 axiom-scraped-1">US-PA-Philadelphia</span></div><div class="col-xs-6 header right"><span class="sr-only field-label">ID</span><span>2026-36071</span></div><div class="col-xs-12 additionalFields"><dl class="iCIMSJobHeaderGroup"><div class="iCIMSJobHeaderTag"><dt class="iCIMSJobHeaderField">Job Family</dt><dd class="iCIMSJobHeaderData"><span>Customer Service</span></dd></div><div class="iCIMSJobHeaderTag"><dt class="iCIMSJobHeaderField">Employee Type</dt><dd class="iCIMSJobHeaderData"><span>Regular</span></dd></div><div class="iCIMSJobHeaderTag"><dt class="iCIMSJobHeaderField">Position Type</dt><dd class="iCIMSJobHeaderData"><span>Full-Time</span></dd></div><div class="iCIMSJobHeaderTag"><dt class="iCIMSJobHeaderField">Remote</dt><dd class="iCIMSJobHeaderData"><span>No</span></dd></div></dl></div></div></div><h2 class="iCIMSInfoMsg iCIMSInfoFieldJob">Role Summary</h2><div class="iCIMSInfoMsg iCIMSInfoMsgJob"><div class="iCIMSExpandableContainer"><div class="iCIMSExpandableText"><p style="margin: 0px;"><span style="font-family: verdana, geneva;">Free People is looking for a Wholesale Operations Coordinator to be a Free People Ambassador by providing exceptional customer service skills such as meeting deadlines, assisting with customer requests, and using flexible/creative approaches to improve business. This is a full-time position.</span></p></div></div></div><h2 class="iCIMSInfoMsg iCIMSInfoFieldJob">Role Responsibilities</h2><div class="iCIMSInfoMsg iCIMSInfoMsgJob"><div class="iCIMSExpandableContainer"><div class="iCIMSExpandableText"><p style="margin: 0px;"><span style="font-family: verdana, geneva; font-size: 9pt;">Customer Care</span></p><ul style="margin-top: 0in;"><li style="font-family: verdana, geneva; font-size: 9pt;"><span style="font-family: verdana, geneva; font-size: 9pt;">Own Return Authorizations and Credits for the Sale’s Team. Assist with budget management for returns and credits each month by completing daily tasks, providing weekly and end-of-month reporting to ensure targets are met.</span></li><li style="font-family: verdana, geneva; font-size: 9pt;"><span style="font-family: verdana, geneva; font-size: 9pt;">Partner with Account Executives to ensure specific customer requests are completed timely and accurately. Be able to provide information to Account Executives to ensure correct decisions are being made regarding order entry and maintenance. Provide possible outcomes to Account Executives to ensure the best course of action is chosen.</span></li><li style="font-family: verdana, geneva; font-size: 9pt;"><span style="font-family: verdana, geneva; font-size: 9pt;">Be a customer advocate by suggesting process improvements and problem-solving atypical situations.</span></li><li style="font-family: verdana, geneva; font-size: 9pt;"><span style="font-family: verdana, geneva; font-size: 9pt;">Report shipping issues directly to the fulfillment center to ensure they are rectified for the incident and corrected going forward.</span></li></ul><p style="margin: 0px;"><span style="font-family: verdana, geneva; font-size: 9pt;">Order Management</span></p><ul style="margin-top: 0in;"><li style="font-family: verdana, geneva; font-size: 9pt;"><span style="font-family: verdana, geneva; font-size: 9pt;">Enter orders timely and accurately to ensure orders are sent to the fulfillment center in time to meet the customer’s request.</span></li><li style="font-family: verdana, geneva; font-size: 9pt;"><span style="font-family: verdana, geneva; font-size: 9pt;">Complete Order Maintenance on open orders for existing and new accounts.</span></li><li style="font-family: verdana, geneva; font-size: 9pt;"><span style="font-family: verdana, geneva; font-size: 9pt;">Lead cross-functional team communication with the Credit, Customer Service, Transportation and Fulfillment Center in preparation for allocations.</span></li><li style="font-family: verdana, geneva; font-size: 9pt;"><span style="font-family: verdana, geneva; font-size: 9pt;">Manage flow of orders via allocations to Free People’s fulfillment centers in the US and UK. Ensure customer needs are balanced with maximizing sales.</span></li><li style="font-family: verdana, geneva; font-size: 9pt;"><span style="font-family: verdana, geneva; font-size: 9pt;">Assist with new account set ups and ensure all new accounts are set up accurately in our ERP and B2B systems.</span></li></ul><p style="margin: 0px;"><span style="font-family: verdana, geneva; font-size: 9pt;">General</span></p><ul style="margin-top: 0in;"><li style="font-family: verdana, geneva; font-size: 9pt;"><span style="font-family: verdana, geneva; font-size: 9pt;">Support team members in other areas of responsibility during heavy workflow periods such as end of month and order entry post wholesale shows.</span></li></ul><ul style="margin-top: 0in;"><li style="font-family: verdana, geneva; font-size: 9pt;"><span style="font-family: verdana, geneva; font-size: 9pt;">Other duties as assigned</span></li></ul></div></div></div><h2 class="iCIMSInfoMsg iCIMSInfoFieldJob">Role Qualifications</h2><div class="iCIMSInfoMsg iCIMSInfoMsgJob"><div class="iCIMSExpandableContainer"><div class="iCIMSExpandableText"><ul style="margin-top: 0in;"><li style="font-family: verdana, geneva; font-size: 9pt;"><span style="font-family: verdana, geneva; font-size: 9pt;">Demonstrated excellence in&nbsp;retail customer service and advocacy</span></li><li style="font-family: verdana, geneva; font-size: 9pt;"><span style="font-family: verdana, geneva; font-size: 9pt;">Strong communicator: proactive, effective, and positive</span></li></ul><ul style="margin-top: 0in;"><li style="font-family: verdana, geneva; font-size: 9pt;"><span style="font-family: verdana, geneva; font-size: 9pt;">Excellent team leadership, as measured by positive feedback from internal partners and customers</span></li><li style="font-family: verdana, geneva; font-size: 9pt;"><span style="font-family: verdana, geneva; font-size: 9pt;">Professional and respectful with all internal teams and external customers</span></li><li style="font-family: verdana, geneva; font-size: 9pt;"><span style="font-family: verdana, geneva; font-size: 9pt;">Associate's or Bachelor's Degree in Fashion Merchandising, Business, or a related field a plus but not required.</span></li></ul></div></div></div><h2 class="iCIMSInfoMsg iCIMSInfoFieldJob">The Perks</h2><div class="iCIMSInfoMsg iCIMSInfoMsgJob"><div class="iCIMSExpandableContainer"><div class="iCIMSExpandableText"><p style="margin: 0px;">URBN offers comprehensive Perks &amp; Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit <a href="https://www.urbn.com/work-with-us/benefits" target="blank" rel="noopener">www.urbn.com/work-with-us/benefits</a></p></div></div></div><h2 class="iCIMSInfoMsg iCIMSInfoFieldJob">EEO Statement</h2><div class="iCIMSInfoMsg iCIMSInfoMsgJob"><div class="iCIMSExpandableContainer"><div class="iCIMSExpandableText"><p style="font-size:13px;font-family:verdana">URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.</p></div></div></div><div class="iCIMSJobOptions"><h2 class="iCIMSSubHeader iCIMSSubHeaderJob">Options</h2><div id="jobOptionsMobile" class="iCIMSJobOptionsMobile iCIMSJobOptionsMobileOptions3"><a href="https://homeoffice-na-urbn.icims.com/jobs/36071/free-people-wholesale-operations-coordinator/job?mode=apply&amp;apply=yes&amp;iniframe=1&amp;hub=15&amp;hashed=-1834381852" class="iCIMSAnchor iCIMSActionButton iCIMSApplyOnlineButton iCIMSPrimaryButton" title="Apply"><div class="iCIMSActionButtonText"><span class="iCIMSLongLabel">Apply</span><span class="iCIMSShortLabel">Apply</span></div></a><a onclick="showSocialOptions(); return false" id="mobileShowSocialOptionsButton" href="#" class="iCIMSAnchor iCIMSActionButton iCIMSJobShareButton" title="Share"><div class="iCIMSActionButtonText"><span class="iCIMSShortLabel">Share</span></div></a><a href="https://homeoffice-na-urbn.icims.com/jobs/36071/free-people-wholesale-operations-coordinator/referral?iniframe=1&amp;hub=15&amp;hashed=-625912878" class="iCIMSAnchor iCIMSActionButton iCIMSSecondaryButton" title="Submit a Referral"><div class="iCIMSActionButtonText"><span class="iCIMSLongLabel">Submit a Referral</span><span class="iCIMSShortLabel">Refer</span></div></a></div><div id="jobSocialOptions" class="iCIMSjobSocialOptions"><div id="jobSocialOptionsErrMsg" class="iCIMSMessage iCIMSErrorMessage iCIMSGenericMessage NoDisplay">Sorry the Share function is not working properly at this moment. 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