<div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><div style=""><div style=""><strong>Join Wickes as a Customer Service Specialist in Northampton!</strong></div><div style=""><br></div><div style="">At Wickes, every customer interaction is a chance to make someone’s day. We’re on the lookout for a friendly, enthusiastic Customer Service Specialist to join our supportive Installations Central Operations team in Northampton.</div><div style=""><br></div><div style="">If you love helping people, bring a positive attitude, and thrive in a team environment, this is a fantastic opportunity to start or grow your career with us!</div><div style=""><br></div><div style=""><strong>What you’ll be doing:</strong></div><div style=""><ul><li><strong>Customer Support: </strong>Manage kitchen and bathroom warranty queries via phone and email, helping turn customer challenges into positive experiences.</li><li><strong>Team Collaboration: </strong>Work alongside teammates, suppliers, and installers to investigate issues and find fair, practical solutions.</li><li><strong>Clear Communication: </strong>Keep customers updated with clear, empathetic, and reassuring messages throughout their case<strong>.</strong></li></ul></div><div style=""><strong>What we’re looking for</strong></div><div style=""><ul><li><strong>The Right Attitude: </strong>A positive, can-do mindset with a genuine passion for delivering brilliant customer service<strong>.</strong></li><li><strong>Team Player: </strong>Someone who enjoys working with others, supporting colleagues, and achieving goals together.</li><li><strong>Great Communicator: </strong>Friendly, approachable, and calm when solving problems.</li></ul></div><div style=""><br></div><div style=""><strong>Prior aftersales experience is a plus, but not essential. We provide full training and ongoing support to help you grow!</strong></div><div style=""><br></div><div style=""><strong>The practical bits</strong></div><div style=""><strong>Location: </strong>Distribution Centre, Northampton (3 days/week on-site).</div><div style=""><strong>Perks: </strong>Subsidised canteen, free parking, excellent public transport links, and clear career progression opportunities across the business.</div><div style="font-weight: bold;"><br></div></div></font></div></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br></font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><em>We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know <a href="https://www.wickescareers.co.uk/reasonable-adjustments" target="_blank" rel="noreferrer noopener">here</a>.</em></font></div>