Assistant Store Manager
Full Time
Truro High Street - Management(TRO)
Job Description

<div class="external-paneltrix-content external-paneltrix-content--colored external-paneltrix-content--lead-in" id="external-jobs-show-description"><script type="application/json" id="js-react-on-rails-context">{"railsEnv":"production","inMailer":false,"i18nLocale":"en","i18nDefaultLocale":"en","rorVersion":"13.0.2","rorPro":false,"href":"https://careers.mountaingroup.com/en/postings/204c504c-4886-4df3-aa48-963cd0f8a7cd","location":"/en/postings/204c504c-4886-4df3-aa48-963cd0f8a7cd","scheme":"https","host":"careers.mountaingroup.com","port":null,"pathname":"/en/postings/204c504c-4886-4df3-aa48-963cd0f8a7cd","search":null,"httpAcceptLanguage":"en-US,en;q=0.9","serverSide":false}</script><div id="External::Careerspage::Renderrichtrixcontent-react-component-89a52105-7a2a-452a-b678-e003ac4abe8a"><div><div><!--block-->Are you passionate about retail and driven to deliver exceptional customer experiences? 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class="external-definition-list hide-at-sm-block" id="external-jobs-show-meta-mobile"><dt class="pinpoint-job-sidebar--department">Department</dt><dd class="pinpoint-job-sidebar--department">UK Retail</dd><dt class="pinpoint-job-sidebar--employmenttype">Employment Type</dt><dd class="pinpoint-job-sidebar--employment_type">Permanent - Full Time</dd><dt class="pinpoint-job-sidebar--location">Location</dt><dd class="pinpoint-job-sidebar--location">Truro High Street - Management(TRO)</dd><dt class="pinpoint-job-sidebar--workplace-type">Workplace type</dt><dd class="pinpoint-job-sidebar--workplace-type">Onsite</dd></dl><h2 class="external-panelheading" id="responsibilities-heading">Key Responsibilities</h2><div class="external-paneltrix-content external-paneltrix-content--colored" id="responsibilities-body"><div id="External::Careerspage::Renderrichtrixcontent-react-component-83555369-919a-4400-81d6-d75945c2d20f"><div><div><!--block--><strong>Leadership &amp; Team Development:</strong></div><ul><li><!--block-->Partner with the Store Manager to lead a motivated, engaged, and high-performing team.&nbsp;</li><li><!--block-->Foster a collaborative and supportive work environment, encouraging teamwork and shared goals.&nbsp;</li><li><!--block-->Drive training and development, empowering your team to excel and grow.&nbsp;</li><li><!--block-->Communicate clearly and transparently, ensuring alignment and trust across the team.&nbsp;</li><li><!--block-->Keep the team well-informed with product knowledge to deliver outstanding customer service.&nbsp;</li></ul><div><!--block--><strong>Operational Excellence:</strong>&nbsp;</div><ul><li><!--block-->Assist with the smooth day-to-day running of the store, ensuring compliance with company policies.&nbsp;</li><li><!--block-->Maintain high visual merchandising and housekeeping standards to enhance the shopping experience.&nbsp;</li><li><!--block-->Prioritise health and safety, conducting regular risk assessments and ensuring a secure environment for staff and customers.&nbsp;</li><li><!--block-->Play an active role in recruiting and retaining top talent to build a strong and motivated team.&nbsp;</li></ul><div><!--block--><strong>Sales &amp; Performance:</strong>&nbsp;</div><ul><li><!--block-->Support in meeting and exceeding sales targets, driving profitability through effective strategies.&nbsp;</li><li><!--block-->Monitor key performance indicators (KPIs) to track and sustain store success.&nbsp;</li><li><!--block-->Oversee stock levels, ensuring smooth replenishment and accurate delivery management.&nbsp;</li><li><!--block-->Implement proactive loss prevention strategies to protect the store’s profitability.&nbsp;</li></ul><div><!--block--><strong>Customer Experience:</strong>&nbsp;</div><ul><li><!--block-->Lead by example in delivering exceptional customer service at every opportunity.&nbsp;</li><li><!--block-->Address customer feedback promptly, ensuring satisfaction and brand loyalty.&nbsp;</li><li><!--block-->Represent Mountain Warehouse with enthusiasm, professionalism, and a positive attitude.&nbsp;</li><li><!--block-->Build meaningful connections with your local community, creating a personable and welcoming shopping atmosphere.&nbsp;</li></ul></div></div><script type="application/json" class="js-react-on-rails-component" data-component-name="External::Careerspage::Renderrichtrixcontent" data-dom-id="External::Careerspage::Renderrichtrixcontent-react-component-83555369-919a-4400-81d6-d75945c2d20f">{"htmlString":"\u003cdiv\u003e\n\u003c!--block--\u003e\u003cstrong\u003eLeadership \u0026amp; Team Development:\u003c/strong\u003e\n\u003c/div\u003e\u003cul\u003e\n\u003cli\u003e\n\u003c!--block--\u003ePartner with the Store Manager to lead a motivated, engaged, and high-performing team. \u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eFoster a collaborative and supportive work environment, encouraging teamwork and shared goals. 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class="external-panelheading" id="benefits-heading">What's in it for you</h2><div class="external-paneltrix-content external-panel__trix-content--colored" id="benefits-body"><div id="External::Careerspage::Renderrichtrixcontent-react-component-86de3a2a-2f8c-4883-a856-ee93b4be165c"><div><ul><li><!--block-->Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary &nbsp;</li><li><!--block-->50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance &nbsp;</li><li><!--block-->1 weekend off per month, with 28 days annual leave, including Bank Holidays &nbsp;</li><li><!--block-->Access to Employee Assistance Programme, and a Colleague Hardship Scheme &nbsp;</li><li><!--block-->Generous Colleague Referral Incentive &nbsp;</li><li><!--block-->Auto-enrolment Pension scheme &nbsp;</li><li><!--block-->A stable, successful and supported environment&nbsp;</li><li><!--block-->Length of service awards &nbsp;</li></ul><div><!--block--><br></div><div><!--block--><strong><em

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Working at Mountain Warehouse

Sports & Outdoors
100 - 1,000+ Employees
Who Are They?

Mountain Warehouse is a UK-founded outdoor retailer (since 1997) specialising in affordable in‑house outdoor clothing, footwear, and equipment for activities like hiking, skiing, and cycling. With over 330 stores globally, it emphasises value, quality, and helping customers embrace outdoor adventures.

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