<h3 class="theme-panel-header text-2xl pb-6 theme-vacancy-section-title">About the role...</h3><p>An exciting opportunity to join us as a Maintenance Hub Agent based in our Customer Support Centre in Walsall. As a Maintenance Hub Agent, you will provide exceptional service to our customers and colleagues, ensuring all maintenance requests are handled according to our Service Level Agreements (SLA). You will take ownership of urgent issues, manage them from start to finish, and maintain clear communication with key stakeholders.</p><p><strong>Shift Patterns 7 am&nbsp; -4 pm&nbsp; &nbsp;8 am - 5 pm&nbsp; &nbsp; 8.30 am&nbsp; -5.30 pm.</strong></p><p><strong>Weekend will be 1 in 3 ,weekend shifts&nbsp; 8.30 am&nbsp; -12.30 pm&nbsp; and 12.30 pm - 5.30 pm.</strong></p><p>We uphold three core behaviours that guide all our actions:</p><p>•<span> </span>Love Our Customers: We strive to delight our customers, listening and responding to their needs because they are our priority.</p><p>•<span> </span>Care for Our Colleagues: We support each other to foster a workplace where everyone can thrive.</p><p>•<span> </span>Protect Our Pounds/Euros: We are committed to cost-efficiency and value, ensuring every penny counts.</p><p><em>We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.</em></p><div class="absolute bottom-2 right-2"><button onclick="scrollToTop()" class="theme-primary p-2 rounded-lg flex"> <i translate="no" class="material-symbols-outlined"> arrow_upward </i> </button></div>