<p><strong><span>B&amp;M Retail are currently recruiting for a <span>Customer Service Manager to join our team </span></span></strong><strong><span><span>in Tryst road, Stenhousemuir</span><span>!&nbsp;</span></span></strong><strong><span>This is a full time, permanent&nbsp;position and requires the flexibility to work shifts in the daytime, evenings and at weekends.</span></strong></p><p><span>We are one of the UK’s fastest growing retailers and, with our ongoing expansion plans, there’s never been a better time to join us! We offer amazing on the job training, internal development, and career succession – 80% of our Managers are home grown. </span></p><p><strong><span>As a Customer Service Manager, you will be responsible for the cash office and checkout area, ensuring that the highest standards of service are provided for our customers.</span></strong></p><p><strong><span>You will also:</span></strong></p><ul><li><span>Drive a team to deliver personable, polite and prompt service in the checkout area</span></li><li><span>Act as a role model&nbsp;displaying&nbsp;exceptional service to our customers</span></li><li><span>Be highly visible and approachable to customers and colleagues</span></li><li><span>Coach&nbsp;colleagues to develop the appropriate skills &amp; knowledge </span></li><li>Ensure company property, cash and stock are secure at all times</li><li><span>Play a vital part in continuing to make our stores a fun place to work!</span></li></ul><p><strong><span>Ideal candidates&nbsp;will be&nbsp;enthusiastic, focused &amp; driven team players with a passion for retail &amp; delivering great service!&nbsp;</span></strong></p><p><strong><span>It is essential that applicants have the following:</span></strong></p><ul><li><span>Experience of managing a small team, in a fast paced retail environment</span></li><li><span>Strong numerical and problem solving skills</span></li><li><span>A flexible approach and a ‘can do’ attitude</span></li><li><span>The ability to think on your feet</span></li></ul><div><span><strong><span>At B&amp;M, we offer great benefits including discount in our stores and our colleague&nbsp;portal offers additional discount for retailers, hospitality &amp; much more! For further information, please click&nbsp;</span></strong><strong></strong><a href="https://careers.bmstores.co.uk/our-bm-benefits/"><strong>here</strong></a></span></div><div><span><strong>&nbsp;</strong></span></div><p><span><strong>Our roles don’t tend to be around for long, so apply now to avoid disappointment!</strong></span></p><p><span><em>We are an equal opportunity employer which means we are committed to our people and creating an inclusive and diverse working environment.</em></span></p><p><span></span></p><p>&nbsp;</p>