<div class="earcuposdescription"><div class="earcuposdescriptionnote"><p><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><strong>Location: Nuneaton, Office-Based 4 days per week with flexibility for 1 day per week home working</strong></span></p><p>&nbsp;</p><p>At Holland &amp; Barrett (H&amp;B) we want to empower everyone to live healthier, happier lives.&nbsp; With over 145 years of experience in the industry, we are an internationally trusted brand and the largest health &amp; wellness retailer in Europe.&nbsp; Our ambition is to become the world's most trusted wellness partner, chosen by over 100 million people globally.&nbsp;</p><p>Join our team and be part of a company that truly lives its values. With our expertise and commitment to innovation, we aim to build trust and make health and wellness accessible to all. By fostering inclusivity and care, we work collaboratively to improve the well-being of our colleagues, customers, and communities.</p></div></div><div class="earcuposdescription"><div class="earcuposdescriptiontitle">The Role</div><div class="earcuposdescriptionnote"><p><strong>Are you passionate about&nbsp;Customer Service? Driven to ensure Customer Satisfaction? Driven by sales? Then we have a brilliant opportunity to join our Customer Engagement Team at our Head Office in Nuneaton.</strong></p><p>Our <strong>Customer Engagement Centre Advisors </strong>are the hidden heroes ensuring our customers are truly satisfied whether following an in-store purchase, online checkout or general query about a product or service we offer.</p><p><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><strong>Key Responsibilities:</strong></span></p><p>You'll handle inbound calls, email queries along with our messaging service responding in a timely and professional manner, resolving any issues, and completing sales orders whilst maintaining high levels of customer service and being a brand ambassador for Holland and Barrett.</p></div></div><div class="earcuposdescription"><div class="earcuposdescriptiontitle">The Person</div><div class="earcuposdescriptionnote"><p><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><strong>Key Requirements:</strong></span></p><ul><li>Patience and the ability to remain calm in stressful situations.</li><li>Strong customer service and sales experience with the ability to upsell.</li><li>Passionate about getting things right for our customers with a first-contact resolution with the ability to inspire the same in others.</li><li>Able to remain calm in pressurised circumstances.</li><li>Can demonstrate resilience and be able to cope with difficult situations.</li><li>A strong customer understanding, empathy, and intuition</li><li>Good verbal, written and listening communication and interpersonal skills are essential for dealing with complaints and for collaborating with others across departments.</li><li>Have a passion for business/performance improvement.</li><li>Ability to negotiate &amp; influence others.</li><li>Knowledge of Excel - Desirable</li></ul><p>&nbsp;</p></div></div><div class="earcuposdescription"><div class="earcuposdescriptiontitle">What we offer</div><div class="earcuposdescriptionnote"><p><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><strong>Our Benefits</strong> for this role include, but not limited to:</span></p><p><strong>A fully pledged 3-month onboarding program to help you have all the skills and knowledge required to fulfil the role. This includes completing our Qualified to Advise (QTA+) qualification.</strong></p><p><strong>Continuous coaching, development, and feedback will help support your journey with us here at Holland and Barrett.</strong></p><p>Our <strong>Benefits</strong> for this role include, but not limited to:</p><ul><li style="list-style-type: none;"><ul><li>H&amp;B Employee Discount - 25%</li><li>Pension company&nbsp;contribution</li><li>Exclusive&nbsp;benefits, free advice, and savings from a range of retailers and providers</li><li>And many more!</li></ul></li></ul><p>We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues' unique and varying experiences, backgrounds, identities, and cultures - I am me, we are H&amp;B.</p></div></div><div class="earcuposdescription"><div class="earcu_posdescriptionnote"><p><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak" dir="ltr"><em>Holland &amp; Barrett </em><em>does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland &amp; Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s).&nbsp;</em></span></span></p></div></div>